Benny Boyd GM Superstore

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jiminez Mark

My Review of Benny Boyd GM Superstore:
Alex answered all our questions on the phone to our satisfaction. He returned our calls as he promised in a very short time. He was very kind and courteous to us when we arrived at the dealership amd throughout our stay. He was very knowledgeable about the vehicle we were intrested in. No high pressure sales pitch. We arrived late in the afernoon and someone stayed late to clean and get the car ready for us.
Mark was courteous and kind to us as well when we did the paper work.
Overall it was a very good experience. I would do business with this dealership again. Richard and Janet Wilde

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jimenez

My Review of Benny Boyd GM Superstore:
We drove on the lot and received attention from the beginning of the transaction to the end. The quality/professionalism was as good/better than any I have experienced to date. Everyone involved was honest, friendly and sought to deliver the best product for the least amount of money possible.
In addition, the vehicle was brought to my home in Midland, late one evening at no charge and with the same professional manner experienced at the dealership. Outstanding.

Ron Booth

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Alex Jimenez, Marc Nava, Aaron Weatherman

My Review of Benny Boyd GM Superstore:
I am just completely frustrated with this dealership. This is a followup to a previous review I did when I bought the vehicle from them...I wont rehash those issues here.....you can read them yourself. Since that last review I have been driven to a whole new level of frustration with this dealer. Two weeks ago they told me they had sent my paperwork to the local MVD. So like an idiot I went to the MVD and waited in line for 1 1/2 hours, when I finally get to the front, they have NOTHING from this dealer!!! Further, my temp tag is out the next day...but the MVD folks tell me they can give me a new temp tag, all I need is my paperwork to show I bought he vehicle. Well guess what??? Benny Boyd hadnt sent that either!!! I got hold of Weatherman on friday and he told me the temp tag was still ok even tho the date on it was out of time but they had sent my title and paperwork to the wrong town!! They would get it back and have it sent to me next day Fed EX on Monday. I then asked him where my paperwork was.....he would have to track that down. I then get an e mail from Jimenez the next monday telling me the paperwork was in the mail to my PO Box. So I give it three days. I figured thats enough time for an OVERNIGHT sent on MONDAY!!! I go back to the MVD on Thursday and wait in line again for an hour (all MVD's are like this I hear...you wait for hours) I get to the front......you guessed it.....nothing from Benny Boyd!!! I am totally pissed now. I go check my mail for paperwork so I can at least get a new temp tag. NOTHING!!! I have a pickup with an expired temp tag and nothing from the dealer that says I bought it! The MVD calls me friday and says the title and check came in so I can get my tags.....so now I go wait another hour to FINALLY get a tag. Friday the paperwork FINALLY came in the mail also. So...on March 6...I FINALLY got everything....Gee...it only took them a month. Lets see.....I spent 3 1/2 hours in the MVD waiting in line....I couldnt drive my pickup for one week because it had an expired temp tag and I had no paperwork to prove I didnt steal it. If they REALLY believed in customer service as they claim they would have DRIVEN that paperwork to my door and handed it to me....after they sent it to the wrong town!! But no...they left a customer hanging...they already had their money out of me.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jimenez

My Review of Benny Boyd GM Superstore:
Alex was very respectful and precise in his dealing with me, I was very satisfied with all the efoort used to put me into the vehicle of my choice. I highly recommennd him to anyone looking to buy a new or used vehicle from Benny Boyd Auto!.. Thanks.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jimenez

My Review of Benny Boyd GM Superstore:
Alex Jimenez was very helpful. He answered all my questions about the vehicle's performance. At the dealership, he showed me all the features of the car. We even went on a test drive so that he could show me more features and how to work them. He was very polite and I got in and out in a timely manner. I would definitely recommend the Benny Boyd dealership and would buy from them again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jimenez, Rene (Service), Jim Welch

My Review of Benny Boyd GM Superstore:
Best Auto deal I have made in my entire life!!! A+ Service. First time Dodge buyer,very please with Dodge. Dodge has really stepped up their game, No one can compete with this............................................. Thanks so much... sorry for the extra spaces... :)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jimenez, Peter Ramon

My Review of Benny Boyd GM Superstore:
The new car did not come with an owner's manual. It will take about 2 weeks for the dealership to receive and they will forward it to me. I do think that maybe I could have received a little more for my trade-in. Alex was a great to work with. Not pushy at all!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: alex jimenez

My Review of Benny Boyd GM Superstore:
i was very impressed the salesman kept in contact with me and worked a very good deal for me as well as a freind and a few family members. I am very pleased with the vehicle i purchased. I have recomended this dealership to several people and they have been very pleased as well.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Jimenez, and David from finance

My Review of Benny Boyd GM Superstore:
I have had VERY BAD dealings with car salesmen before, and quite frankly I was expecting this time to be no different. I had heard good things about Benny Boyd before we even started looking for a new vehicle.
I have to say from start to finish I was throughly impressed with my entire SALES experience.
I first made contact with Alex via the internet, and it really saved us a lot of time doing that since we live in Lubbock. He was very helpful, and was willing to do whatever he needed to do to earn our business.
The car that we had intended to buy was no longer available when we got to Lamesa, so to make up for it Alex, and his manager were more than willing to go above and beyond to make sure we were satisfied. They did this by giving us the same price on a comperable vehicle.
While we had some issues with the finance department, and return phone calls I would return to Benny Boyd again. The internet sales manager Mike McGuire was wonderful. He personally took care of our concerns, and made sure that we were satisfied with the outcome. He went above and beyond to correct the problems we encountered.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Bruce

My Review of Benny Boyd GM Superstore:
Benny Boyd Dealership had the vehicle we were looking for. All of the Staff were friendly, pleasant and very easy going. Brian was a great salesman, we had our new GMC that afternoon with "no hassles". We were not pressured at all, it was a very easy process with our trade in and our new truck. Thanks to Brian, we have a new truck that we love.

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