Berge Mazda-Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Berge Mazda-Volkswagen:
Engine failed on my VW. It was towed to Berge VW. They told me no warranty and $12,000 to repair. I bought a new car. They offered me up to $1,500 trade, said car worth $500 for salvage, didn't want to play the number game so kept car. Continued to per sue the warranty with VW of America, VW Camelback took over and got my vehicle repaired as it was a warrantied failure. Took repaired VW back to Berge and asked why they failed to recognize the car was under warranty and offer me that option. They said they should have know but failed but would take no responsibility or take back the new car I didn't need to buy. Worked with them for six weeks, poor response, poor attitude, didn't care about customer service, insisted they had no liability for me purchasing a new car based on their error.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Berge Mazda-Volkswagen:
rip off! i want my old car back!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Berge Mazda-Volkswagen:
Now I do take responsibility for my own bad experience at the dealership as being a little underprepared at the exact time of purchase but....

I spent hours arguing the price on a Mazda 3 to finally arrive at $100 OVER MSRP!!

I had talked with the sales managers before and taken many a test drive before finally deciding on a car. And it was not exactly what I wanted, but told the sales manager if he gave me "this price" on my trade, I would buy a car from them. It is a shame I actually stick to my word. They were very friendly until you actually buy a car.

I stood around for 3 hours AFTER getting my "great deal" on pricing, waiting to get thru the financing and paper pushing end of the deal. While everyone was friendly, they were the slowest, most incompetent bunch of goons I have ever dealt with!

After I pulled the window sticker out of the glove box and found out what a "great deal" I had gotten I was furious! Trying to talk to anyone at the dealership was a joke, if they even answered the phone, which they didn't half the time. No one seemed to care that I felt like I had been mis handled and needed some comfort to make me feel better about giving the dealership so much money.

I am still trying to resolve getting a refund for some accessory parts and labor $$ that were not put on the car, because I would not let them work on the car after my experience with the purchase.

Please stay away from this place! It is run by idiots!! I can recomend one of the fleet managers at Earhardt's if you are looking for a Mazda. He was helpful even though I hadn't bought a car from him.



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Reason for Visit: Sales

I recommend this dealer: No

My Review of Berge Mazda-Volkswagen:
Mitch the salesman was nice to deal with but as soon as he brought in Leroy to, "make the sale," all bets were off. Leroy was very patronizing and insulting. Telling us, "smart people," do this and or that with their money. We are very interested in the touerag, and were looking the night we went in, but that was it, just looking for now and Leroy would not get that through is head.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Berge Mazda-Volkswagen:
I was involved in a car accident and Berge Mazda took 2 months to do a 10 day repair on my front driver's wheel and it's suspension and alignment. Strangely enough, 2 months later my tire literally snapped off of the car while driving at full speed! I have filed a complaint with Mazda Corporate Headquaters and with the Attorney Gereneral's Office.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Berge Mazda-Volkswagen:
Very high pressure service consultants. I have a working knowledge of auto mechanics and I always feel pressured to pay for some "routine maintainence" that is absured; not quite the "deluxe stem-lube", but almost. I find it insulting and unethical. I only use this dealer for emergency warranty repairs as the dealer that I really like is in Tucson, 90 miles away.

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