To explain how I ended up at Berlin City, I have to first explain my less-than-impressive experience at my local dealership The Automaster. I started shopping for an SUV in VT. The local dealership I went to was swamped with people, so much so that the person we were "working with" sent us for a test drive alone because she was with another customer. When we came back, feeling like we really loved the Honda CRV, she was closing the sale with a previous customer and asked us to wait five minutes. We said of course. 5 minutes turned into 20 and then a half hour, at which point she came over and said, "so we don't have the color you want in stock, so I would have to locate for you anyway. It's getting pretty late in the day. Do you mind if I just email you some numbers on Monday so I can wrap up?" I couldn't believe it. It was the end of the month so my sale wasn't important to her that day because locating it would put her into the next calendar month. I said I did mind and just wanted to know a baseline of what number we were talking about, especially since we had waited so long. This was all done in the lobby, by the way as her desk was still occupied with other customers. She seemed annoyed but came back with a sheet of paper with some figures. My boyfriend and I left feeling excited about the CRV, but feeling like we didn't matter.
I called my aunt and told her what had happened. She told me her friend Jesse had purchased 8-10 trucks from the Berlin City, NH group and that they were really great to work with. So she called them on my behalf to see if they had the car I wanted. She called on a Sunday when most dealerships are closed and was immediately helped. She was put in touch with Paul M., who was so friendly and helpful. He spent a lot of time answering my questions through email and over the phone. He said not only did they have the car, but that they would sell it to me for almost $1000 cheaper than the other dealership.
I couldn't believe the price difference! I called back my local dealer and asked if they could match it. She said they couldn't and offered to take $100 off her original estimate, like that's anything when you're spending thousands of dollars! She then tried to scare me out of working with Berlin City by saying there were all of these "hidden fees" and most of her customers come back to her dealership.
But of course there were not any hidden fees. Berlin City emailed me the invoice to show me exactly what it would cost, delivered to my door. They were completely transparent.
Paul and also Tom D. (Who assisted on a day Paul was off), treated me like I mattered, like my sale was important to them--basically the way you would expect to be treated when making a giant investment in a new vehicle. They were so responsive and helpful. Tom got on the phone with my insurance company and took care of passing on my new car info to them. He and Paul were in touch when the car left for delivery so I would know when to expect it. Even Wayne who delivered my beautiful CRV to my doorstop was pleasant to work with.
Bottom line is I would recommend Berlin City to anyone. I was apprehensive to buy a car over the phone the way I did, but it was actually a quick, painless experience. When they say they make it easy, they really mean it.
Thanks for the wonderful experience, Paul, Tom and Wayne! I will definitely be back and have already told a few friends about you.
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