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Berlin City Auto Group

485 Main Street, Gorham, New Hampshire 03581
Sales: (877) 206-5180

Makes: Chrysler|Dodge|Ford|Honda|Jeep|Kia|Lincoln|Nissan|Ram|Service Center
 
Good
95% Recommend

Overall Rating 4

41 Lifetime Reviews

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Berlin City Auto Group
41 Lifetime Reviews
Berlin City Auto Group Info
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41 Dealership Reviews
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Reason For Visit
Sales (New)

"Andrew was extremely polite, pleasant and prompt with..."

Andrew was extremely polite, pleasant and prompt with giving and getting information for my new lease. He was able to find the vehicle my wife and I wanted in a short amount of time, and did weverything he could to make the deal happen seamlessly.

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Employees dealt with

Andrew Mosure


Reason For Visit
Sales (Used)

"When I went to Berlin City, I wasn't sure if I was going..."

When I went to Berlin City, I wasn't sure if I was going to get the car I was really looking for, but with the help of your salesman Andy Moser I was able to find the car I wanted at the price I was able to afford. Andy was helpful and was able to answer all my questions. I would definitely recommend Berlin City and especially recommend Andy. Thanks again

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Employees dealt with

Andy Moser


Reason For Visit
Sales (New)

"I have been a customer of Berlin City since the early..."

I have been a customer of Berlin City since the early 1990's. I have always been treated with respect and felt I received a very equitable deal. We have just recently purchased a Toyota. We had such a good experience when we were forced into replacing our Truck we went back to purchase a Dodge. If we have had any service issues they have always worked to correct the transaction to our satisfaction. You can always count on the deal being fair, the service being excellent, all with courtesy, a smile, and an honest desire to always improve so that customers like us will return again and again. A very fresh approach in today's economy!

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Employees dealt with

Kevin/Jay/Randy in Service. Ed Watson/Andie Moser/Mark for Purchasing


Reason For Visit
Sales (New)

"Buying a car isn't the least stressful thing in life to..."

Buying a car isn't the least stressful thing in life to do. But Salesman Randy Stewart was the most helpful, knowledgeable, and HONEST sales person we have ever done business with. He was there for us (the Customer) and not just the "SALE". He is not pushy, and made us feel comfortable with the experience. When we had an issue with one of our vehicles he even personally scheduled and picked our vehicle up for service. Now that is service!!! I understand he isn't able to do that for everyone or for every circumstance, but any salesman who is that involved in making a customer happy, has my vote. We personally feel Berlin City Auto Group is lucky to have him and we will be back to buy our next vehicle from Randy Stewart!! Thank you again Randy for the remarkable car buying experience.. Just a side note- we have purchased two new vehilces from Randy in the past two years and both occasions dealing with him were perfect!! The last vehicle we purchased he spent countless (alot) hours with my wife assisting her in finding the right car for her needs. She ended up buying a Kia Sorento and she has been so happy with it. Since then we have sent four good friends to Randy for their new vehicle purchases and they ALL were very impressed with him. If you want a no pressure, knowledgable, hard working sales person, I personally recommend you to give him a call. Shawn White New Hampshire

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Employees dealt with

Randy Stewart


Reason For Visit
Sales (New)

"David was an extremely helpful salesperson who went above..."

David was an extremely helpful salesperson who went above and beyond to make sure we were happy with our purchase. He worked really hard to make the car that we wanted fit into our budget. Not only did he succeed, but he also had the car delivered to our home! David was great with all of the small details, and I would HIGHLY recommend him to anyone. We will be seeing David for our future car needs. Thanks David!!

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Employees dealt with

David Coulombe


Reason For Visit
Sales (New)

"Randy was absolutely excellent to deal with and he made..."

Randy was absolutely excellent to deal with and he made my purchase experience easy and fun. I have had terrible luck using other dealerships in the area, but Randy put me at ease and never talked down to me or treated me like I didn't know what I was talking about because I'm a woman. The sales manager, Ben, was great as well, and I felt that both he and Randy worked hard to get me the car that I wanted. I highly recommend both of them and will definitely give them a call the next time I'm in the market for another vehicle. I have already told all of my friends to see them. Overall experience....A+++

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Employees dealt with

Randy Stewart, Ben Roberge.


Reason For Visit
Service

"Salesmen and service personnel are very friendly and..."

Salesmen and service personnel are very friendly and helpful. The service advisor has made recommendations for service to be done and shows you the component so you can see why it needs to be replaced. The waiting area is clean and comfortable with a TV, magazines, snacks, coffee, tea and other beverages. When I bought my car, the brought out as many cars as I wanted to test drive so I was sure to chose the car that fit my needs. I highly recommend Berlin City Auto.

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Employees dealt with

Shawn and Jay, service advisors


Reason For Visit
Sales (New)

"After dealing with a multitude of Jeep Dealers Andy at..."

After dealing with a multitude of Jeep Dealers Andy at Berlin City made them look like amateurs. He not only found me the exact jeep I was looking for but he beat all the local dealers prices without any haggling. It took no longer then an hour for Berlin City to handle my financing and get me a low rate on my loan. Since the Jeep he found was not on his lot he delivered me all the paperwork to sign and a loaner jeep till he could deliver my jeep to me. Which is pretty amazing since I live 3 hours away from his Dealership. Everything was fast, easy and I could not be more happy.

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Employees dealt with

Andy Moser


Reason For Visit
Sales (Used)

"George and Ed were greate to work with, made the..."

George and Ed were greate to work with, made the experience, quick, easy and enjoyable. The show room was very clean and the people are very helpful. It is wonderful to have the GM come out and speak with buyers, the personal touch this brings to the business is wonderul. Thank you!

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Employees dealt with

George and Ed


Reason For Visit
Service

"I've been a customer of the Berlin City Dealership for..."

I've been a customer of the Berlin City Dealership for many years, but I must admit, I tried others in the surrounding area to include the state of Maine. I've always returned to the Berlin City Dealership and intend to stay with them. No matter where I tried, the competition was not worth a change. Besides, I love the idea that all I have to do is call and make an appointment. Most of the time I'm given my choice of date and time. My last service was a few days ago and while waiting in the TV room, I was informed that my air filter should be changed and a few other minor adjustment had to be made. I was asked if I would like a new appointment or would I prefer having done at this time. I was told it would take approximately "one hour". 42 minutes later I was leaving with my vehicle in tip top shape. Can't see any reason why I would leave this type of organization.

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