We agreed upon a price for a vehicle, afterwards I informed them I was pre-approved through another bank and wanted to use that financing. After I informed them of that, the entire thing went down hill. The finance manager Jamie, then lied to me and claimed he still needed to submit a credit app to this bank, because they do business with them. (Basically, he was mad because he would not get a kick back from the bank on the financing now). He runs me through the same bank, and I am denied because of an already outstanding approval. Jamie then proceeds to inform me I am denied, so my approval means nothing, but he has other banks he uses. Well I got so fed up, I got nasty with him and hung up.
Fast forward a few hour later, Jamie calls me and says he wants to apologize and save the deal. At that point he accepts my approval is an approval, and the next day proceeds to begin providing the necessary paperwork to the bank. The bank receives the paper work, and approves it that afternoon. Jamie then calls me, 2 days later and says he is still waiting for approval of the paperwork. At that time I inform him they need one last additional piece, and he promises to get it right out. Fours days go by and I hear nothing, I left both the salesman Christian and the business manager Jamie messages with no response. Finally they call me and say its all set, when do I want the car!
They deliver the vehicle to my house on a Saturday evening, after looking I paperwork I noticed they jacked price up by about $200 bucks above the agreed upon price. I sign the paper work, and figure I will deal with it the next day. They take my trade, and I have my new car.
Fast forward 12 hours later, Christian calls me and says they need an additional 4 grand, but they will "Settle" at 3 grand, because of my trade condition or they would need to cancel the deal. I proceeded to let them cancel the deal, and bring my car back.
Christian was nice, however this is the WORST experience I have had buying a car.
Be careful of Jamie, as every other word out of his mouth is a lie.
I Recommend This Dealer:
Did you find this review helpful?