Bernardi Audi

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Christine, George, Kevin

My Review of Bernardi Audi:
When I first reviewed the previous entries, I was a bit concerned about taking my A8 in for routine service. I am a recent transplant from DC and Bernardi was close by. I have to tell you, I've never had a better car dealership experience in my life. I have owned a handful of luxury brand cars and I love my A8. My recent visit was spectacular. The Service Manager, Christine was extremely knowledgable about the brand and actually cared (she thanked me for coming in and asked if the advisor answered all of my questions). My advisor George was very professional and communicated with me the whole step of the way. They had the car for a day and I was given an Audi loaner even though I didn't buy my car from them. Every employee that I encountered was polite and extremely nice - George was busy on the phone when I arrived for my car but Kevin was more than happy to help me. These days we all forget (even in my business) that the people are the greatest asset. Bernardi has figured that out. They have this saying "Bernardi for now and Bernardi for Life". So far they got me. Well done.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy Hart, Nathaniel, TJ LaPlante, Bob Grelotti

My Review of Bernardi Audi:
had to buy a car on short notice as a result of prior car having a major failure. i ended up trading my old car in on a used audi a6. i thought the entire team did a great job handling what was a difficult situation. upon pickup the replacement car was in excellent condition and they sales people went to great lengths to make sure that i was fully comfortable with the car before leaving the dealership. i had not previously bought a car from this dealership, but plan to buy additional cars from them in the future.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Ross

My Review of Bernardi Audi:
Bernardi continues to prove their excellence is sales and service. I purchased my a 2006 Audi Avant Quattro wagon here. I appreciate the effort Bernardi takes to keeping their clients well serviced and well informed. I am proud to drive a high performance vehicle from a company that values my business and attends to my concerns readily.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Greene

My Review of Bernardi Audi:
Reading some of the other reviews was alarming. However my first experience with Bernardi Audi was exceptional. Kevin in service was responsive and friendly. He readily sought information that wasn't readily clear on the work report. Colleen was very helpful in getting me in quick to fix the car. I brought my barely still under warranty Allroad in to fix oil leaks. They went the extra mile to make sure they found any and all leaks. There were three pages of notes, all at no charge. Then they picked up cost of the rental car that I had already agreed to pay for since they had kept the car for two days. Waiting area was great, especially the high-end hot chocolate.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Ross

My Review of Bernardi Audi:
Steve Ross is great, friendly and easy to work with, he always gets back to me. I can always get appointments when I need them, even at the last minute. I also get service reminder calls which is helpful. Now that my car is out of warrenty, I feel it is more expensive than other service options but the quality and excellent service makes it worth it.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Irving Theodore

My Review of Bernardi Audi:
I am on my 2nd A4 - Just had a 15,000 mile check. I found that the dealership continues to provide excellent service in a friendly environment. A very nice waiting area - car is always washed very well - all the work appears to have been performed. I am very satisfied.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Richards

My Review of Bernardi Audi:
I am coming off a 2 year lease on my A4 and I have never dealt with a better dealership than Bernardi. I will be leasing my next vehicle from them. I got a great deal on my car and the service I've received after the sale has been outstanding. They are friendly and fair. I am a pretty demanding customer and I have always had the impression that they were going out of their way to make sure I stay happy.

I highly recommend this dealership.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 2

My Review of Bernardi Audi:
In one short word, they "SUCK".
1. They over price.
2. People at the service desk dont know anything about the car parts. One guy wrote Hezend switch instead of Hazard switch.
3. Though my window regulator had broker they said I need to get the motor and the regulator replaced which would cost me $875. But then I ordered the part online for $105 and fixed it myself.
4. During my car service, they never bothered to look at
a. Coolant. (I had it below the min level and they did not top-off)
b. Washel fluid.
c. Door hinges were not lubricated.
d. Transmission fluid were supposed to be inspected. But they never did.
e. I had a complementary wash and vacuum. But they never did that.

All said, I would not recommend this dealer at all.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Bernardi Audi:
I have leased three cars from this dealership. the sales AND service were all excellent. I cannot say the same for audi financial which managed to screw up EVERY lease I had including charging me for a car that I didn't have.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Bernardi Audi:
Made an appointment and dropped off the car to have the oil changed, the radio taken out of SAFE mode, and an aircoditioning issue looked at.

No problems with the oil change. Even though the Radio had previously been locked out and replaced, they said that the Radio needed replacing again - OUT of warrantee. Filed a request/complaint with AOA - AOA says that it's applicable under the Financial Assistance program, but final decision rested on the dealer. Apparently there's confusion between the two as to the process. No decision was ever made. The lead technician finally was able to reset the radio.

During the summer, my AC system overpressurized and blew an o-ring. Bernardi rep says the AC compressor ate itself and took out the AC controller. No enviornmentals, No seat heaters and apparently No Mirror heater or controls. $1000 to replace the AC head unit, $600 for the AC compressor. They replaced the AC head unit - No Change - Swapped back in old unit.

Car sat apart for 7 days while the sales manager ignored my calls and ignored my instructions to diagnose it further. She wanted me to sign off on $4000 of "Investigative troubleshooting" to find out what the problem was.

In the end, they basically change the oil and reset the radio. Got the car back with other electrical issues like windows that won't auto-raise, alarm when lights were left on turned off, and a front end that wasn't correcly re-installed. To be completely honest, they did find and repair an issue with the cooling fans.

A thoughroughly frustrating experience.

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