Bernardi Honda

Manufacturer: Honda
Bernardi Honda
960 Worcester Rd
Natick, Massachusetts 01760
(508)651-3033


Need a New Car?

Cars For Sale By Bernardi Honda

Dealership Amenities
Outstanding technical expertise - our foreman was recently ranked #1 nationwide by Honda.
2 spacious waiting areas complete with large screen TVs.
Work areas offering WIFI and telephones.
Shuttles to your near-by home, office or mall. We'll even pick you up.
Selection of newspapers and magazines.
Cafe with complimentary beverages and snacks.
Childrens play area with toys, games, and craft materials.
Pagers to notify you of service completion.
Express oil change by factory-trained technicians.
Convenient Evening Service Hours. We work while you sleep.
Drive-through lanes to drop off and pick up your vehicle in a climate controlled environment.


Twenty-Four Month Rating: 4.5/5

About Bernardi Honda
Certified: Bernardi Honda
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service. This dealership is available to supply quotes for new vehicle inquiries.

About Bernardi Honda
Our mission is to provide customers with exceptional service at excellent value in everything we do and to make each individual a Bernardi for Now … Bernardi for Life client:

• To offer an outstanding experience when purchasing, servicing or maintaining your vehicle;
• To maintain a significant inventory and selection of cars, trucks, parts and accessories;
• To provide our customers with an attractive and well-appointed facility where they can complete their business in a relaxed atmosphere, where they will be treated with honest, integrity, fairness and respect.
• To ensure that every member of the Bernardi Honda staff is empowered to provide outstanding service to our customers for Now … for Life.

Bernardi Honda is proud to be a winner of the:
• Community Newspaper "Readers Choice Awards" for both Automotive sales and Automotive service.
• Woman's Business "Top 10 Automotive Dealers" award.

triciaconnors
7/22/2008 12:40:07 PM

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bernardi Honda:
Every time I have dealt with the Service department, my experience has always been positive. They are friendly, explain what they are doing in detail and follow up quickly. Thank you.

OK, having to be descriptive and using at least 250 characters for comments is pretty stupid.

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 7/22/2008 1:50:02 PM
Tricia – Thank you for servicing your Honda with us at Bernardi Honda. We appreciate your loyalty. I believe you did make your point without having to use 250 characters . Thanks again for your feedback! – Joel Richards, General Manager.

foleyfields
7/14/2008 9:36:38 AM

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bernardi Honda:
I live in Boston and could take my Honda to any of several dealerships - but, I think Bernardi goes above all expectations for service.

From the time they check your car in for service to the pickup, everyone is professional and friendly. The work is always to done correctly - and, they inform me promptly if there are any additional items that service notices.

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 7/14/2008 10:11:04 AM
Hi Foleyfields - It has been a pleasure serving you! We appreciate your business! At Bernardi Honda we recognize that customers have a choice when it comes to Honda Sales and Service. Thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

SkiMan43
7/12/2008 8:31:17 PM

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bernardi Honda:
Was having a problem with my Honda. My family was driving to cape for a week's vacation. I went to Bernardi Honda today on a Saturday without an appointment. Matt (don't remember last name) the service advisor helped me out. I waited for the repair to be completed and was back on the road in about an hour and a half.

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 7/14/2008 7:24:32 AM
I’m glad we were able to assist you and get you back on the road quickly. Taking care of service emergencies fast is one thing our entire service team prides itself on. Have a great vacation. – Joel Richards, General Manager.

bobrossi56
7/5/2008 3:46:46 PM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Honda:
Today we bought a Honda Fit from Jess at Bernardi Honda. At 53 years old I can safely say I have purchased my share of cars over those years, and I can also say that this experience was the BEST one I have ever had compared to any of the other dealerships I patronized in the past. Jess was wonderful, great personality, knowledgable and very helpful. No pressure from these folks. They all make you feel at home, like family. The finance manager Shannon was also very helpful and friendly and knowledgable. We met Jess's manager Dave, and the dealership liason and they were equally friendly. We drove out an hour later with out new Fit, and we love it, but more importantly we have found a dealership that is TOP NOTCH. I would highly recommend Bernardi Honda to anybody looking for a new Honda in the Natick, MA area. You won't be disappointed!!!

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 7/12/2008 2:23:31 PM
Bob - Congratulations and thank you from all of us at Bernardi Honda for your recent purchase. It has been a pleasure serving you. Please plan on attending our next Honda Owner workshop in September. I know you will learn more about your new Honda and about our dealership. Joel Richards, General Manager

StanBecker
6/17/2008 3:04:57 PM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Honda:
I must admit that I did not think too highly of Auto salesmen but my experience with Seth Marshall and Arnie Eisenman of Bernardi Honda made me make a 180 degree turn in my opinion. We purchased a 2008 Honda Pilot at the end of the model year sight unseen from our home in Austin, Texas.

I was rather surprised by the positive and friendly attitude of Seth Marshall when he, without a moments hesitation, quoted me the exact price that I had considered. My dealings with Seth were of the highest caliber with his knowledge of how I should go about taking delivery of the car when we got to Massachusetts. Every thing was taken care of from the color of the vehicle to how to go about registering the car in Texas. He even offered to pick us up at the airport. This is outstanding consideration for the customer. He then said that he would pick me up the next morning at the home of a relative who lived in Chestnut Hill. I only had to call him and, sure enough, a van pulled up to the house and off we went to Bernardi where I picked up the Pilot. Am I happy?? You bet you life I am .

Keep up the good work and keep hiring people like Seth and Arnie


Stan Becker

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 6/30/2008 9:18:59 AM
Stan - Thank you for taking the time to post comments about your experience at Bernardi Honda. We work hard to provide our customers with a positive experience in all areas, whether sales, service or parts. It is rewarding to hear that we have met your expectations.

I will pass along your kind words to Seth and Arnie and acknowledge them for a job, or in your case jobs well done. -- Joel Richards, General Manager

Benminnn
5/27/2008 12:24:17 PM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Honda:
I knew I wanted an 08 Accord, and thought I knew I wanted the EX-L 4 cylinder. I even went so far as to get quotes from a bunch of dealers before visiting the lot, and Bernardi had happily worked with me to match the lowest price I got, provided they had the car on the lot that day.

Upon getting there, and actually test-driving the car, I realized I might want more power. I proceeded to test drive nearly 4 other models, all of which the dealer was more than happy to provide without a single note of pressure or complaint.

After getting finally getting into the dealership I then proceeded to probably be one of the biggest pains imaginable, requesting multiple quotes on a couple of different trim levels and engine configurations. After all this, I finally settled on the EX V6. After all that I was still able to get a great deal, exactly in-line with my internet quotes.

Everyone was as helpful and about as low pressure as buying a car can be. I would highly recommend Bernardi.

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 5/27/2008 1:32:33 PM
Benminnn –
It is gratifying to hear that our Honda Sales Team provided you a high level of customer service. I will pass your kind words along to our Sales Staff with my personal congratulations for a job well done. Thank you for your business. Please plan on attending our Honda Owner Clinic on June 10th at 6:30PM. – Joel Richards, General Manager.


Kasey
5/24/2008 10:01:35 AM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Honda:
I was driving to South Carolina in my 2000 Honda CR-V when my check engine light came on. I took it to the local Honda Dealer. They were very helpful and took me right in for repairs. The problem was that that part I needed was not available anywhere. I called Bernardi Honda (I bought the car there) to tell them about the problem. Bernardi Honda had the part I needed and told me about their internet parts division.BernardiParts.com. I went online and ordered the part and had it shipped to the other Honda place the very next day. The part was also $62 dollars less and I didn’t have to wait. I am back driving my great Honda CR-V.

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 5/27/2008 8:06:03 AM
It’s great to hear that www.BernardiParts.com was able to get you the part you needed quickly. Having the Honda Part or Accessory in stock and shipping it out same day is something the entire BernardiParts.com Team takes great pleasure in doing. I will pass your kind comments onto BernardiParts.com. --- Joel Richards, General Manager.

ppbw123
5/23/2008 6:58:44 PM

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bernardi Honda:
David was very patient explaining to me the problem of my hybrid. Also, in layman's term to explain why and how to fix the engine light on problem (though this is the 2nd time this light has been on within a month).


Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 5/27/2008 8:06:47 AM
We’re glad that David was able to assist you. Bernardi Honda takes pride in communicating with customers in a manner that you understand. If you contact me directly at Bernardi Honda (508-651-3033) I would like to have you speak with our Service Manager to see what is causing you to have this problem. --- Joel Richards, General Manager.

Brenda1
5/21/2008 9:44:51 PM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Honda:
Last night I went to a seminar at Bernardi for women who want to buy a car but dont know how. A guy told me to drive inside and took my car and parked it for me! They had food and the information was all about what to know BEFORE you buy a car. They had a women from the better bus.bureau who talked of the lemon law and what to look for in a good car dealer. One woman talked about how easy it is to get your credit score free and what it mean. Everyone was so friendly! A couple of people won $50 gas cards! The food was good too. I am definitely going to consider Bernardi my first stop for a car very soon!

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 5/27/2008 8:07:22 AM
Our goal for the clinic is to provide women with simple tips and techniques to help them become more empowered when purchasing, financing, and maintaining a vehicle. The Bernardi Auto Group wanted to offer insight and awareness in non-threatening surroundings that allows women to become more comfortable and confident as automotive consumers. Knowing your credit score, your monthly budget, and other related expenses “before you shop” for a vehicle puts you in the driver’s seat (pun intended). Thank you for attending our event and don’t forget to tell your friends about us. I hope to see you at one of our Owner’s Clinics soon! --- Joel Richards, General Manager.

BostonShopper
5/15/2008 4:12:35 PM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Honda:
We bought from these guys - all in all, A pretty good experience. Found the car on the Internet and thought it was a great deal. Drove and bought it that day. There was no bull and nothing unexpected - they just wrote down the price and that was it.

Still had to go through the business office and fight off the loans option (we paid cash) and the added warranties (not a good deal IMHO). Head salesman was a wee bit aggressive but was ok. Got a great deal with little BS.

Was this review helpful to you? Yes | No
Response from: Bernardi Honda
Added: 5/21/2008 12:26:55 PM
Thank you for your feedback and thank you for purchasing at Bernardi Honda. A challenge we face is to inform customers of financing, accessory, and warranty options. Our goal is to present things in a fashion that is not pushy. Bernardi Honda wants to be your vehicle advisor. It appears that we did not meet the expectation there. Also we don’t want customers to expererience the other side of your comments. Which is “Why didn’t you offer this or that to me”. Or, “I would have taken the extended warranty”. Again, thank you for your comments. Our aspiration is to have everyone’s experience at Bernardi Honda to be outstanding. – Joel Richards, General Manager.

Reviews 11-20 >>


FAQs Account Help Contact Us