My Review Of Bernardi Pre-Owned:
While I was in the market for a used car, I found a decent one at Bernardi Honda. I first went to look at the vehicle and had the car open; while I looked around, the salesman assisting me stood about 2 feet away from my opened door. I knew from right then that this was not a dealership that respected it clients but merely treated them like prey. I left immediately but decided since the car was priced right I went back again for a second look. This time I met Ashley who said she was a new salesperson and in all honesty, I thought she was great. I decided to purchase the vehicle but got the run around for a week about finance and paper work. After four trips to Natick from Worcester, I got in to sign my paper work with Greg in finance and this was the worst of it all. It took at least 3 tries to print the correct information in all the forms, and I felt incredibly rushed and in the dark throughout the entire process. Right before signing on the car, I was informed that as a condition of my financing, I was required to purchase almost $5,000 of additional insurance. I questioned this multiple times and was given the same answer that it was required by my finance company. About a month after my purchase, I was told that it is illegal to force a purchase of insurance and after contacting my finance company, I was told that they do not require any additional insurance. I actually had to fight to get the insurance taken off of my deal. If customer service is important to you, then you should know that throughout this entire ordeal (besides Ashley who provided a direct contact number), I rarely DIDN'T get sent to voicemail.
Bernardi Honda, besides Ashley and the receptionists, is hands down the absolute worst place I have ever purchased or even shopped for a vehicle. I was given every dirty dealer line and scam you can get and more from each department. I guess to this dealership, you really are just a number.
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