Bernardi Pre-Owned

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Bernardi Pre-Owned:
I had stopped into Bernardi for my first time and ended up buying a used Toyota the same day. Jonathan (my salesman) took the time to show as many cars as I wanted and was very upfront with me on everything from prices to his personal comparisions between cars. I never felt that he was directing me towards higher priced cars and felt no pressure at all to make a deal. We ended up working out a fair deal and I walked away happy. I picked-up the car a little later than expected, but they had given me a rental car until my car was ready. This was more than fine with me. In addition, Jonathan had (4) brand new tires put on as he noted that they showed some signs of repair. When the car was ready to pick-up, he spent plenty of time with me showing the different features of the car that really helped me avoid reading the manual on things like the built-in navigation system.

My overall experience was very good and I will be back to see him when we need another car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Pre-Owned:
I went to Bernardi pre-owned to purchase a used Sequoia they had for sale. The truck wasn't in the best of shape but they were offering it for a decent price. We looked at the truck on Saturday and told the salesman we wanted to look at other trucks. I got the obligitory follow up call on Monday and told the salesman I was still interested. Tuesday, I call him to start discussing price. By 5pm that afternoon, I get a call saying the truck had been sold to a wholesaler. I spoke to the used car manager, who was extremely rude and condesending and was told "The truck's been sold. What are you gonna do?". I was shocked. I went down to the dealership to talk to him in person to find out what happened. After getting a run around about the vehicle needing work and they weren't going to spend that money, I was told it was sold to a wholesaler earlier in the day. During our conversation, he was confrontational, rude and extremely defensive. He never offered to try to find us another vehicle or see what else he might put us in. One week later, I found the same vehicle (compared the VIN) at their sister Toyota dealership for $3500 more than they had it listed for initially. Needless to say, I'm extremely disgusted with how I was lied to and treated over all and will be telling everyone I know to avoid the dishonest and rude people @ Bernardi dealerships.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Pre-Owned:
Reading all the positive reviews, they clearly have emloyees registering with reviews. This place was a joke from beginning to end.

The one car I looked at had 3 different prices on cars.com, vehix, and thier website; and a 4th on the sticker on the car. They lied to my face on several points. They slap the "Toyota Certified" label on any car that rolls in, but the do not do the 160 point inspection!!! The car was on thier lot for a month, and they claimed not to have time yet. The tires were bald and brakes shot!!!

After we agreed on a price, they tried slipping bullshit fees past me. They knew I was sick of thier BS, but had the nerve to try this anyway. They insisted I had agreed to them, and I had not.

I will not do business with them, and advise everyone I know to do the same.

Share on Facebook

Was this review helpful to you? Yes | No