Bernardsville Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Bernardsville Volkswagen:
BEWARE of Bernardsville VW Service Department. Drove the car in one morning and could barely drive it out in the afternoon. Took it in for "loss of power" and they diagnosed a bad catalytic converter for $1000. I said I would take the car home and think about it. Upon starting the car, it blew black smoke and had no power whatsoever. It was barely driveable. I immediately drove it to another service station at about 30 mph - as fast as it would go. And to note, the VW Service man said that he "guaranteed" that the cat would fix the problem. Haha, many fixes later my car is running well again. NEVER, EVER trust your car to VW in Bernardsville. Having spoken to the general manager there, about this, he proved to be as ignorant as his mechanics. Sad state of affairs there for sure. STAY AWAY or be prepared to give them lots and lots of your money.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bernardsville Volkswagen:
I am the owner of a Passat and I have had several issues with my car and I find that when I take it to this particular dealership I get the issues resolved. I have taken my car to other dealerships much closer to my home but have NOT had the same level of service. I am not one of the most pleasant people to be around when something goes wrong, but I find that Andrea has ALWAYS been pleasant with me. This is a sign of good service person. The customer is always right! I am a very busy person with many things going on in my life but I wanted to take the opportunity to thank the service personnel at Bernardsville Volkswagen for their commitment to their customers. Keep up the great work!!!

Thanks again,
Maria

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bernardsville Volkswagen:
AVOID having your car serviced at this dealership. Over-priced parts and labor, scare tactics to get you to rush into repairs, poor customer service (requests to see "failed parts" are not always honored, then they lie about it if reported to VW "Customer Care").
Dealership owner (Tony Altomare) claims that they are "dedicated to customer satisfaction", which I have yet to see. In this economy, it's really foolish for business owners to not (at the very least) meet their loyal customers half-way and resolve complaints in a fair manner.
Never again. I'm switching car companies and telling everyone I know to avoid VW and Bernardsville VW.
(My experiences: Clutch failed at 20,000 miles: $2,000. Braked failed soon after: $600. Engine light came on: charged me to diagnose the problem & claimed that I needed a $800 repair ASAP...light went off & a mechanic friend told me there was nothing wrong with the car. Prices for an oil change seem to change on a whim. Bad, Bad business. I'm contacting the BBB next.)

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bernardsville Volkswagen:
I have 153,000 miles on my Jetta 1.8t 2002. Check engine light has been on more than its been off. I already replaced the catalytic converter once at 90,000 miles. Recently had the check engine light blink and brought it to this dealership. They replaced 2 engine coils which went bad. Mind you, this is after the "defective ones" were replaced back at 45,000 miles by same dealership. Today I had to bring it back for same blinking check engine light. This time it was conveniently the 3rd one that went bad. They tried to charge me about the same price for one engine coil repair that they charged for two engine coils two months earlier. I argued the price and he suddenly could charge me a cheaper rate. Then he states the converter needs to be changed again - for $899. Told him forget it. Its been a bitter sweet relationship with this car. Bad engine coils can cause converters to go bad. Unused fuel builds up in the converter and ruins them. Watch out! Won't be buying another VW.

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