This is our 3rd car purchase with Brian.. He is fantastic and always goes out of his way to get us what we are looking for!!!

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This was by the far the best car buying experience i have ever had. Paul Figueiredo was honest and got us the exact car and price we wanted.
Vinny Moretti went over all the numbers and we very helpful. I could not ask for a better experience. I would rate it 10 out of 10.

if your looking for a new or used car this is the place to come and ask for Paul Figueiredo because he is the best around!

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Jeremy was very helpful and patient with us on finding a vehicle to fit our needs. He worked many hours getting our financing straight and was extremely pleasant to deal with. He got us the exact vehicle we needed to fit our large family a 7 passenger dodge Durango. We had some minor issues with the truck which required us to return to the service department 5 times within the first week but they were extremely helpful considering the problems we had with the Durango and its been running flawlessly since! Thanks to all of you at bertera!

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Bryant Biccum was very helpful in my search for a new vehicle. He listened to what I was looking for in a vehicle, and what I did not want. Jay Freeman assisted Bryant in his seach for my new vehicle. They ended up coming across a vehicle that was recently brought in that was used, it was in my price range and had a lot of what I was looking for. Both gentleman were very personalble and friendly. Exellent lines of communication. I would refer others to the dealership as well as get another car from them in the future.

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To begin my wife and my experience at Bertera Chevrolet, we were met at the door promptly by the greeter with a warm friendly smile. He immediately grabbed up a salesperson to help us he introduced the salesperson as Jeremy then introduced us to Jeremy using the names we gave him (very clearly). Jeremy, then stared at my wife for a good 4 seconds says what was your name she responded with her name then she looked at me and mouthed that was weird. We followed him to Brian Halls desk where we were met by Bob Canning after about 5 minutes. Bob explained Jeremy would be making the sale today and He Would Oversee it. Remember that. Jeremy, then left us at the desk after being asked if we wanted a drink for over 20 min. He finally comes back asks us a few questions and said he will be right back with the car. He diapered for another 10 to 15 min looking for the keys . You would think if you had someone coming to look at a certain car you would have the paperwork and keys located ( we had talked with someone the day before about coming in to look at the car) . He finally got everything in order and we look at the car now mind you it said nowhere in the description that the entire length of the car had been keyed or that the door was dented or that the fender flair was secured with a round head wood screw. Now if you were showing a car, would you have the the same model cars paperwork handy in case they were not interested in first car shown. Nope not them this guy. Jeremy got lost looking for that information until we decided to leave. He sees us leaving and brings out another man, who I assume to be a manger of some sort (he didn't introduce himself). This new guy decides to take the why won't you buy this car from me approach.He couldn't accept the fact that We didn't want a car that had been in an accident. Anyways, he was aggressive in his approach I didn't like him. And to top it all off remember when I said remember this ....yea.....by the way wheres Bob?

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I am blown away that this place has any excellent reviews. My family had a TERRIBLE experience here and will NEVER go back! We walked in for a quick purchase and ended up waiting over 6 hours to complete the transaction, with very poor communication throughout. Part of the terms of our deal with them was to get a discount on our GAP insurance (so we were practically getting it for free). No one ever reviewed the Truth - in- lending disclosure with my husband, like they are legally required to do. So when I finally reviewed all the paperwork, they charged us for the GAP insurance, and to top it all off, threw in a $2400 extended service plan without disclosing anything to us! When we confronted them about not holding up their end of the deal, they argued "well...we threw in the service plan and charged you for GAP insurance because we were still able to get you financed under your desired monthly payment!" Really, Bertera? Just because we said we could afford $x per month, doesn't mean that we want to just throw expenses in the mix until we hit that amount! Thank goodness we were able to back out of this deal. They didnt let us back out easily, but at least we could! Those guys are manipulative, and they are CROOKS! Do not waste your time, because that is ALL they will do!

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I would like to thank the sales manager Jay Freeman and Dave in the service department for taking care of an issue that I had with the used Dodge truck I purchased. They made sure that my buying experience didnt turn into a disaster. Thanks again.

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Had some paint issues on a new Chevy Silverado I purchased through Brian Hall. Brian has been very courteous and helpful in resolving these issues.

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I had the WORST experience here. They talked me into a car i did not even want and lied to me about numbers. But they do it fast so you don't realize that they're ROBBING you until you have a chance to breathe and look over the numbers yourself. I would not recommend this dealership to ANYONE!

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Paul's professionalism is surpassed by none. We have purchased several cars in the past and never have been given such in-depth instructions on the car's many functions. Excellent job. After purchase and before handing us over the keys to the car, he walked us through your entire facility introducing us to every key person at each station along the way. We have never seen this done before, a very nice personal touch. Our experience will be expressed to family and friends. Excellent job! The only negative thing we have to say, and it's not about Paul, it is the policy of Bertera to charge such a high docking fee (Spencer in Warren charges $22.00 to all). There are dealers in Worcester that charge zero.

Rupert & Lorraine Story

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