My Review Of Bertera Chevrolet:
I am blown away that this place has any excellent reviews. My family had a TERRIBLE experience here and will NEVER go back! We walked in for a quick purchase and ended up waiting over 6 hours to complete the transaction, with very poor communication throughout. Part of the terms of our deal with them was to get a discount on our GAP insurance (so we were practically getting it for free). No one ever reviewed the Truth - in- lending disclosure with my husband, like they are legally required to do. So when I finally reviewed all the paperwork, they charged us for the GAP insurance, and to top it all off, threw in a $2400 extended service plan without disclosing anything to us! When we confronted them about not holding up their end of the deal, they argued "well...we threw in the service plan and charged you for GAP insurance because we were still able to get you financed under your desired monthly payment!" Really, Bertera? Just because we said we could afford $x per month, doesn't mean that we want to just throw expenses in the mix until we hit that amount! Thank goodness we were able to back out of this deal. They didnt let us back out easily, but at least we could! Those guys are manipulative, and they are CROOKS! Do not waste your time, because that is ALL they will do!
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5/21/2013 9:56:01 AM
Jess, let me first thank you for your other purchase the day before. We appreciated your business then and now and will continue to provide the best service we can. On the second purchase we would continue to invite you in to allow us to show you what truly transpired...its easy to see. I know it is difficult to understand, but when you were not present it is impossible to realyy see what happened. We would love to show you to satisfy your view of the transaction. In any event, thanks for the business and we apologize for any confusion between you and your husband.