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Bertera Chevrolet

1187 Thorndike Street, Palmer, Massachusetts 01069
Sales: (888) 224-4407
Service: (413) 283-3401
Parts: (413) 283-3401

Makes: Chevrolet|Service Center
 
Good
80% Recommend

Overall Rating 4.3

293 Lifetime Reviews

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Bertera Chevrolet
293 Lifetime Reviews
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Bertera Chevrolet Info
Hours
Amenities
About Bertera Chevrolet

Bertera Chevrolet is New Englands original source for true outlet pricing, service, and savings. From Acuras to Volvos you'll be amazed by what you can afford!

About This Dealer | Hours of Operation | Amenities

About Bertera Chevrolet

Bertera Chevrolet is New Englands original source for true outlet pricing, service, and savings. From Acuras to Volvos you'll be amazed by what you can afford!

Sales/Showroom

Monday 8:30 AM - 8:00 PM

Tuesday 8:30 AM - 8:00 PM

Wednesday 8:30 AM - 8:00 PM

Thursday 8:30 AM - 8:00 PM

Friday 8:30 AM - 6:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday 11:30 AM - 4:00 PM

Service

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 8:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 8:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Parts

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 8:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 8:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Free Coffee
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
293 Dealership Reviews
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Reason For Visit
Sales (Used)

"Respect"

I am in need of a new vehicle and because I was hit with serious legal and family problems I lost everything. I've applied to all the places that promise approval for a loan. But because I am disabled I have been turned down by every place I applied at. On a whim while surfing the web I came across a site for a car loan. So, I figured what the heck. Out of the blue Bertera called me and I went to their web site and was pre-approved. After visiting the dealership I was so surprised by the professionalism, friendliness and the respect that I was given. Jacob was the sales person who helped me. He took the time to hear my circumstances and then picked out the perfect vehicle for me. I recommend Bertera to anyone who needs to purchase a vehicle. These people are wonderful.

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Employees dealt with

Jacob


Reason For Visit
Sales (New)

"Hector and his Sonic ?? "

DAVE GREENLAW YOU ARE AMAZING! THANK YOU FOR YOUR PATIENCE. AND EVERYTHING YOU DID FOR HECTOR TO GET THIS CAR! I KNOW IT WASNT EASY TO WAIT FOR THE TRANSLATION BETWEEN HECTOR AND I. LOL THANKS, WANDA??

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Sales (New)

"Great Customer Care"

Would recommend this dealership to anyone. I went in looking to buy a new vehicle. I explained our situation to the salesman Brian, and he found a car to fit our budget and needs. The process was easy and painless. Everyone in this dealership, right down to the cleaning staff are so very nice. Thank You!

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Sales (New)

"Pushy Pushy Pushy"

Extremely pushy. They really do not want you walking out of there without a car but they are not very willing to work with you to make you happy. I had to go back two days in a row and spent over three hours there both times to end up walking out because of how pushy they were. At first they would not let me test drive the car that I wanted to and would insultingly say "well its a waste of time because you can not afford it." I would not recommend anyone to go to Bertera Chevrolet unless they have a week to spend there and are happy with being told what they are going to get rather then deciding for themselves.

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Reason For Visit
Sales (Used)

"Bob Canning Bertera Chevy"

As soon as we walked in we were met by Bob. He was great. Very friendly and did everything he could for us. It took some time but he kept us updated throughout the process. Bob made sure we were comfortable and had everything we needed. He had some nice conversations that did not even have to do with the sale. Once we found what we wanted he made everything go smoothly and made sure he answered any questions we had and gave us answers to questions we never thought of asking. Thank you Bob you made our experience very pleasureable. I will definitely recommend you to others.

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Reason For Visit
Sales (Used)

"purchased 2006 Monte Carlo in March"

I was looking for a used car and after a few days of news papers, Wheeler Dealer type mags, and then online, i found a few cars to go look at. Bertera Chevy in Palmer was my 3rd stop. as soon as you walk in the front door you are greeted by a very friendly young lady who will direct you where ever you need to go. i wanted to see a car and see found me Donald Vogel. Donald was pretty straight forward, relaxed and not threatening in any way, he was able to get the car i wanted to see and we looked it over and turns out it needed a jump. Like a well rehearsed orchestra a portable booster pack was deployed and in almost no time we are out taking a ride. Donald was very good about pointing out a few thing that i have never seen before in a car, such as the extended info on the driver information center, we took what i felt was a well plan extended ride that brought us right back to Bertera. Don noticed that the passenger mirror was missing and would easily be replaced before the sale. i knew for the first time since 1985, i would need financial assistance with this purchase. Don asked me a few question like what kind of down payment and how much of a monthly payment i was looking for. Don was very helpful in getting some basic information together and then he brought over one of the financial people and we were about to get a car loan. nice touch letting know what my credit score was, i was feeling good after that. we agreed on a sale price and then we signed for a car loan. this was a Sunday, and then on Tuesday afternoon i had my car. Bertera wanted to do their clean up and they also replaced teh batery and i did not expect that, Don told me they just did not want to worry about something so small, but could be quite inconvenient if something went wrong. Bertera did all the registration and insurance paperwork and running around. that too was a first for me. now this was a used car with reason miles, 79K, when i got it home and over a couple days i noticed a few things, the rear defrost did not work, there is a short in the wiring, so i fixed that, there is a clicking sound on the passenger side from the fresh air vent, so i fixed that, ok, that one took a couple hours and was very tight ti get to. the passenger door speaker works when it wants too, and the rear passenger speaker is blown and i will replace that my next day off, the door speaker i am still chasing it down, the driver door leaks when it rains, i have a new trim piece coming shortly. for some people these might be annoying things that should bring you back to the dealer, but it is a 2006, and they are easily repairable when time permits, although the door speaker has me baffled i have to say i would and have told my friends how nice and easy going Bertera Chevy was. the folks were very nice, consider the 2 places i stopped to look at a car before Bertera, these guys have a good thing going, i like that i could just ask questions, and all the people i meat talked to me like a person or your neighbor and did come on like a typical phoney, hiding something or pushy sales team. even you don't but here, you will feel like they took the to help you and not like you are a bother. FYI, they even sent me a calender with a picture of me after i took delivery of the car. i like i calender, the car photographs well, can't say the same for me...... they did ask if they could put the photo on Facebook and i said no. its a personal choice, just don't do social media, prefer to keep my computers safe well thanks for reading Thomas

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Employees dealt with

Donald Vogel


Reason For Visit
Sales (New)

"Awesome experience!"

With my soon arriving son, i needed a larger vehicle because my Chevy Sonic was just not large enough for a child carrier. Going up to Bertera i thought i would be placed in a sedan instead of the suv that i so badly wanted. I was wrong! Not only did i get my Chevy Equinox, but i also got it under my price range. Thank you SO much to Brian Hall for being so straight forward throughout the entire process.

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Reason For Visit
Service

"Joe Bycenski great body work service done here in Palmer"

Like some, my mother was in an accident, now a couple times. She always brought it to Joe, and he always took care of it. So many places, but she always took it to Palmer when it needed body work. Also thanks to Dave Butterfield in Parts for getting the correct parts quickly. She and I recommend this place.

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Reason For Visit
Sales (Used)

"We came to Bertera from Westfield after looking at..."

We came to Bertera from Westfield after looking at website and from a previous sales experience from a friend. Dave was a great sales representative. Up front, great sense of humor, informative, not pushy, and very helpful in making my decision. I will highly recommend him to my friends. Also Jay Freeman was very helpful and another great sense of humor. To me car buying is a very expensive and stressful decision process so being able to laugh about a few friendly stories really helped. My only downside to this visit was the length of time. We arrived about 10:30 am test drove 2 cars of which I purchased 1 but we never left until 4:15 pm. It was a VERY long day. I would highly recommend Bertera Chevy to my friends due to this visit and purchase.

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Reason For Visit
Sales (Used)

"Finally picked up our vehicle and must say Im slightly..."

Finally picked up our vehicle and must say Im slightly disapointed. We were told by going through them for financing they would do "extra" stuff in terms of preparing the vehicle..well I dont know what the "extra" was. What I do know though it is said it had keyless entry which we were thrilled about and come day of pickup and not only is there NO KEY FOB there is only ONE KEY!!! And we were pretty much told oh well..we can have one made and buy a key FOB....That would have been a good "extra" to throw in! Also there was an issue with the tire sensor light being on...Off at pick up on about half way home. Called no response. its been a few days. Salesmen are quick to call you to purchase a car but not t assist in any issues I guess. I get that they need to make a living but I beleive in wanting to build a good reputation. Maybe Ill here back, maybe I wont...We shall see. Most upset about now having to try and find an okay price on key FOBs and spare keys. Ugg

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