After purchasing a used vehicle from this dealership I quickly became frustrated with the "post sales" experience. It quickly became clear that my vehicle was never gone through prior to my taking delivery of the vehicle. I was shocked by the lack of attentiveness, rudeness and general nonchalant attitude of every one I encountered.
To make a long story short, my vehicle was sold to me with an open recall, no windshield wiper fluid, in need of an oil change, brake job within 5K miles, faulty water pump, a malfunctioning 4WD mechanism, and lastly a head lamp was out.
Clearly there were some things missed during the "200 Point" inspection. Several attempts were made to contact the General Manager, all were unsuccessful. Clearly there is an issue with their customer service, and clearly it comes right from the top.
Be wary of this dealership. They will sell you a car, and give you a smile . . . however you better hope nothing goes wrong. Bertera Chevrolet is clearly not looking for repeat customers.
"New car purchase"
I've been looking for a car for sometime. I wanted to get a new Chevrolet product. I looked online and Berterra Chevrolet had good prices and large inventory. I wrote to them and within minutes Stephanie replied to me and was followed up with an email from Jacob. I a pleased to say that they are professional at their job. Jacob is an excellent sales man and I would recommend Berterra Chevrolet to anyone looking for a new or used car. I give them an A+ rating. Thank you Jacob and Stephanie and Berterra Chevrolet.
purchased a used Buick enclave for $26,000.Nothing but problems since day one.Ask them to do the right thing to trade us out.Nothing they can do.After $4000 in repairs car still isn't right.They'll sell you a car but don't expect them Rostand behind it.Avoid this dealership,save yourself the headache