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Bertera Chrysler Jeep Dodge Ram

4.3

369 Lifetime Reviews

539 Riverdale St., West Springfield, Massachusetts 01089 Directions
Sales: (866) 906-1856

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369 Reviews of Bertera Chrysler Jeep Dodge Ram

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March 22, 2017

"Customer Service "

- Crooks

My car broke down. I stood in service office for about a half hour before being attended to, even with an appointment. I have extended guarantee on my car which includes a rental, never placed in a rental. Due to "winter storm" earlier that week, they gave me the excuse of them being behind and my car was not looked at till the 4th day there, mind you still without a ride. Lady stated that if i wanted a rental it would be at my own expense. Got a call on that day to tell me that i was at fault for the broken part and my guarantee would not cover it, when there was no reason or way for the driver to be at fault for anything. Kathy in the front desk was a nice lady until i told her I wasn't going to further need their services. Not a pleasant experience at all! Would of saved me alot of stress bringing it to my original service mechanic, brought my car on tuesday, was placed on a rental car within a few minutes , by tuesday afternoon got a call back, part and service covered under my guarantee (and rental too!).... should have my car within a day or too back on the road.

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Recommend Dealer
No
Employees Worked With
Kathy
February 08, 2017

"Very good experience! "

- Pablo1967

Igor was extremely nice and helpful salesman. He did everything he could and worked very hard. I would recommend this dealer to everyone. All the people are very nice and helpful!

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Recommend Dealer
Yes
Employees Worked With
Igor
November 20, 2016

"Rocky Start"

- Jg

First, let me say the sales guy, John Childers (JC), is great. Very professional, courteous and respectful. I drive my new Larado away pretty happy. Then the check engine light came on. I called my sales guy who plugged me into the service dept. The rudest lady spoke to me not offering solutions only curt replies offering a vague opening in a few days and certainly no loaner was available. Got a loaner from JC and now awaiting solution. ....more to come JG

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Recommend Dealer
No
Employees Worked With
John Childers
October 18, 2016

"In need of a car"

- E Martins

I would like to thank Brian Nimerowski for helping me getting the car i wanted.I thought it was going to be so impossible but thanks to him and the manager help me get the loan the the right payments highly recommend please come and visit Bertera in west Springfield is awesome. Thank you for making my dream come true....

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Recommend Dealer
Yes
Employees Worked With
Brian Nimerowski
October 10, 2016

"Used car buying experience"

- Used BMW

It is understandable and expected that car buying is as excruciating as getting a root canal but I have no complaints from the get-go with Bertera. I was greeted by Sandy and she introduced me to the salesman who took me through the processes of test driving, negotiation, bargain and then paperwork. Ryan, I know you have a tough job -- to win the car buyer's confidence every time. I didn't want to make it a drawn out deal so I accepted your offer, and thank you for your honesty. And Aubrey, we retired servicemen have a connection that is bar none a comraderie. Thank you for some of the levity while getting through the mounds of paperwork. BC

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Recommend Dealer
Yes
Employees Worked With
Sandy, Ryan, Aubrey
May 08, 2016

"New car buyer's anxiety"

- Skeptical1

I started out my relationship w/Darryl Wilson by informing him that I really didn't want to buy a car but needed one, and I didn't trust car dealers. He just calmly said ok and asked me some questions about what I might be looking for. He wasn't pushy or arrogant or obnoxious like I expected. He tried to answer every question I asked and was extremely patient when I was unspecific and unclear about whether I was even going to purchase or not. After several visits and with Darryl's assistance, I bought something I liked. He made the entire process less intimidating. I am a pleased customer.

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Recommend Dealer
Yes
Employees Worked With
Darryl Wilson
January 28, 2016

"Overall Experience"

- Zy

My overall all experience was great! My appointment was with Sandy and she connected me with Roberto, he understood what I was looking for in a vehicle and valued me as a customer. I am so glad that I kept my appointment.

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Recommend Dealer
Yes
Employees Worked With
Roberto Martinez
January 11, 2016

"rude sales manager"

- dodge ram man

sales manager the rudest I have ever dealt with . Bought 3 cars in the past 4 years with bertera. But the sales manager there now rude unprofessional. I am done with them now. Customer loyalty means nothing to them. I know I am just a small fish in a big pond. I didn't agree to buy a car because I wanted to check out another dealership as they didn't have the color options I wanted and he became rude and arrogant. I have never been treated that way by any sales manager in any dealership. I know its high pressure but to be that un-proffesional is completely uncalled for . Do not deal with this sales manager - go somewhere you will be treated the way you deserve

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Recommend Dealer
No
Employees Worked With
roberto was fantastic . sales manager is a complete disrespectful rude ......
January 02, 2016

"Pressured"

- xxxxx

I came here to trade in a vehicle I owed no money on and really had no problems with. I just wanted to purchase a newer, nicer car-my first real vehicle purchase. I won't mention the name of the salesman I worked with, but at first I thought he was trying to be extremely helpful. By the end of the day, I was feeling pressured. He said he would give me the monthly price I was looking for if I signed for the car that night. I wish I had put the brakes on and thought it through a bit more. The car wasn't in perfect condition and due to traffic I wasn't able to take it on the highway. I hadn't properly researched it. Needless to say, I signed the paperwork. This was in October. 3 months later and I have already put about $300 into it. It needed 2 new tires, a wheel balancing and alignment, and one of the rims is bent. I also don't feel safe driving it on the highway since there seems to be some sort of fuel miss-feed. I feel like I've already poured more money than I should have into a vehicle I had JUST purchased. I hope to sell this car soon and find something safer and without so much hassle. I will not be returning to this dealership.

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Recommend Dealer
No
Employees Worked With
N/A
July 29, 2015

"Great experience "

- Mbh

Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience and we can promise we'll be back in the future.

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Recommend Dealer
Yes
Employees Worked With
Ryan Spahl
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