Extremely bad experience. Their service department is the worst I ever encountered.
I have a 2009 town and country, which drives just fine
- until I took it to the dealership for a recall - on Friday, June 12th, 2015.
Right after they changed the module, my car started to act up.
The engine randomly shuts off at the stop-sign or the red lights.
Only the reverse gear works after I backed out from parking.
Sometimes, I have to restart the car 5 or 6 times.
Then today - June 17th, 2015, I took my car to the same dealership, hoping to
find out the cause. (Another big mistake!) Around 4pm, they called me to let me
know they don't know the exact reason yet, but I can pay them $120, and bring my car home.
I immediately rejected this idea. In the end, we agree to
leave my car there for one more day.
I just don't understand why I have to pay $120 for the damage they made to my car. Also,
it is only diagnosis. My advice: do not service your car there.
Who knows what they will do to your car.
Also, anyone knows a better chrysler dealer around western mass?
Update (June 22, 2015): Finally their transmission technician took a look at my car after
the first tech couldn't figure out the cause. They called me around 4:30pm, and told me that
the first step is to replace the spark plugs and wires. Of course the charge of $559.xx will be
on me. When I asked how many steps they need, the girl would't give me an answer, just saying we
will start from there. It is a 6-years-old car with only 50k miles on it. I don't see the reason
to replace the spart plugs - but I won't mind if that is indeed the reason. The trouble is they
aren't sure either, and they want to do trial-and-error, with me paying may-be completely
unnecessary parts and labors.
I Recommend This Dealer:
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