I just want to express how completely happy and impressed I am with your dealership and your sales and finance teams. I've owned more than 35 vehicles in my 46 years and have experienced numerous dealerships in multiple states. This was my first transaction in MA and at Bertera. I will recommend your dealership to anybody who will listen here in NY. The ease of the process, the friendliness and courtesy of your sales team and the knowledge and efficiency of the financial process were unparalleled. I would like to personally commend Ryan for his responsiveness and willingness to take care of a good portion of my transaction via email. When I arrived, Darryl and Ryan were both fantastic and made the process quick and relaxing. Susie in finance is awesome. I actually felt bad for not buying the extended warranties and extras because I wanted her to get more credit!! But she wasn't pushy, just knowledgeable and very caring. I am on a strict budget so I had to stick to my guns but she was a breath of fresh air during the entire process. Thanks again to your team! The entire experience has been awesome!!