I came in Saturday looking for a new Fusion, and had built the model I wanted on ford.com. When I arrived, the car was out front and ready for a test drive...but Marquis didn't bring me right to the car to start "feature dumping". He brought me to his desk and asked some great questions, which may sound obvious but I had never been asked at another dealership. "Why are you looking for a car?" "Why a Fusion?" "Why are these particular options important to you?" After we had about a 30 minute conversation about ME (not them), Marquis brought me to the car and went over the car's features based on what we had discussed previously...Brilliant!
After the test drive, we went over financing options, and it was a bit more than I wanted to pay per month. I felt no pressure from Marquis to get me into that particular model. Instead, based on what he knew what was important to me, suggested another model, which while wasn't loaded, had most of the options I wanted (minus leather), and told me they could install it for me in a few days and he would call me Monday AM to schedule the appointment. The payment was where I wanted to be...and sure enough I got a call from Marquis this morning to schedule the leather install.
Without a doubt, this was the best, easiest, and most actually enjoyable car buying experience I have ever had...and I'm thrilled with my new car. I highly recommend Marquis and Best Ford!

Was this review helpful to you?    Yes | No Thank you

I went in on Saturday morning without an appointment. I needed to have my headlights fixed. They took me right in and got the vehicle repaired very quickly. I was back on the road in about an hour. Great service

Was this review helpful to you?    Yes | No Thank you

Shopping for a new car is tough, and im always worried about the added presure from dealership and there sales people. NOT HERE! Erin was very helpful, friendly, made me feel very relaxed, and did not pressure me at all, wich was a first great impression of the dealership. I did not realize right away that she was ver new to the sales floor, so although she had the answears to almost all my questions, if she didnt have a answear she didnt hesitate to let me know, and she asked someone else. CHris who was her manager, was also very helpful. He gave me a sheet that broke down All the priceing and he explained it all to me. He even showed me how much the make off the sale. He also got me the exact number and percent for sales tax in mass. I test drove a ford fiesta 2013. I love the car. Interior is a beautiful sporty tanand black. It has incredible gas mmileage, and looks are deciveing because it looks small but its huge inside! Especally thw trunk! The best part? The price for just under 15, 000 your walkig away with a brand new car! I highly recommend the fiesta, and best ford of nashua!

Was this review helpful to you?    Yes | No Thank you

I had a great experience buying a car at Best Ford. My salesperson - Marquis - was helpful, knowledgable, and not pushy at all, as were all of the people I dealt with. There were no tricks, hidden fees (well, there's the documentation fee, but they all have that), or unnecessary add-ons.

I've bought a few new cars in the past and I think this is the rare case of the honest & honorable car dealership. I highly recommend buying a car here.

Was this review helpful to you?    Yes | No Thank you

I hate shopping for cars;it has always been a horrible experience. Everyone at Best made it easy, laid back and matter of fact. There wasn't the tedious back and forth and I was surprised at how big the selection was. They made me think that maybe buying a car doesn't have to be a hassle.

Was this review helpful to you?    Yes | No Thank you

I am actually very surprised to see such low ratings for this dealer. I leased a new Ford Edge from this dealer in April 2012, and it was probably the best car buying experience I've ever had. Their pricing was untouchable by any other local dealer, and there are many other Ford dealers in the area that I got pricing from. Nick was not pushy at all, and worked to get me a little more for my trade. Recently I was there for an oil change, and Nick recognized me and greeted me by name. I would most certainly buy another car from this dealer.

Was this review helpful to you?    Yes | No Thank you

I came to the dealership with proof of financing; it was a Sunday and my bank was closed. I offered a deposit to hold 2 vehicles that interested me until such time I could talk to my bank to structure what would be affordable. In my mind, I had not yet committed to price, but in signing for the deposit, apparently I did! I only offered the deposit because my bank was closed and I deemed it the honorable thing to do.

Lisa Kelly told me BEST works with my bank "...all the time..." and could take care of me that day! Though I was perplexed, I figured the nature of the car business allowed that availability. What I wasn't told, was BESTs relationship with with my bank was for a different loan program that required a credit check and whose result deviated from the loan I originally procured (and came into the dealership with) causing me to lose 2 cost-saving benefits: affordable GAP insurance and a 1/4% additional deduction from the loan payment for automatic withdrawal. I later learned BEST contacted numerous other banks in an attempt to procure any loan for me that Sunday. Lisa also told me, the Business Manager, Caleb Wilson, would talk to more on price when in actuality his role is only on loan structure, not price at all! Additionally, when I asked Caleb about the purpose of the credit check, his exact words were "...to prove you are who you say you are." I asked him "doesn't a driver's license to that?"

The experience went on for several days.

On the second day, I told Caleb I was not going to buy the second car. They still have not given me back my deposit. And even though I was called and told the financing documents were all set and to come in after work to close .... I arrived and they were not.

On the third day, Lisa told me she and Caleb had both talked to Mary Grace at my bank and finally had everything they needed. When I spoke with Mary Grace at my bank, she said no one from Best had called her!

On the fourth day, I was more than angry (financially violated actually), and Lisa threatened me by saying if I didn't come pick the car up that night she would put it back on the lot!

And one more thing, the vehicle was a car to help our family, and my daughter was going to be the primary driver. Lisa told my daughter, who was excited about the car, she would fill it up with gas. My daughter got home (3 miles away) to tell me the tank was only a quarter full.

Was this review helpful to you?    Yes | No Thank you

Hello all,

I purchased a used one owner 2001 nissan sentra with 60k on a Saturday afternoon. Following Monday on my way home from work the car died (150miles since saturday). It died in The milford city center, I called up Best ford to say I wanted a refund because this car cut out while driving down the road, losing brakes and power steering. Bill Haas told me when I bought the car it would come with a 3 day money back guaranty, they claimed not. They wouldn't even come tow me from Milford to their dealership. Luckily the car started up again but then died as I was pulling up the the light for the dealership. I had to fred flinstone the car to the dealership, not even joking. I had to leave the dealership around 5 but the Funny thing is their ford tech thought it might be the crankshaft sensor. Coincidentally after I got home that night and researched, the 2001 nissan sentra has had many recalls on the crankshaft sensor/components and i've found consumer safety complaints about the car cutting out even after the recall/replaced parts. I was at the dealer bright and early today (Tuesday) and the gm's discussed my situation and told me they would refund the purchase price only and not the dealer fee of 500$ (this was on the advertisement sign so I could not argue. They made a "exception" for me which wasn't really because I was shown and told I would have a 3 day money back guaranty. Don't believe their best ford warranty signs because its a scam and they are misleading. It says on the sign "every used best car comes with a 3 day money back guaranty" it doesn't say certified on it, so that sign itself can be taken for all used cars and not just certified ones. So basically I was sold a turd from a would be reputable dealership and was charged 500$ for driving 150 miles and wasting my own person time dealing with these guys. I am very lucky I took the car to work Monday and took the long way home (country roads) because me or someone could have been seriously injured if not killed if I was driving down the highway and my car cut out at 65mph with no brakes or steering (especially having to stop quickly). This was 35 minutes into my commute home which would have normally been on the highway!!!! I am a United States Air Force Veteran and what you have read is the HONEST TRUTH and I hope no one is treated like this. I feel blessed i'm alive to write this but the Moral of the story is, if you buy a used car from best ford that is claimed to be inspected and "safe" to drive and you crash and die in 3 days/150 miles, they might refund your money back and if they do you'll still have to pay the 500$ dealer fee!!! Veteran buyers and local buyers beware this place cannot be trusted!!!! They make their money by scamming people out of their hard earned money. I have never went out of my way to write a review like this and I hope this saves someone else's time and money!!!!!!!

-Ben

Was this review helpful to you?    Yes | No Thank you

Had my Taurus serviced after being several other places, Best repaired problem and now my car runs like new. Service advisor Chris was great to work with..

Was this review helpful to you?    Yes | No Thank you

I was in the dealership looking for a pre- owned vehicle. The sales person (bruce) helped me find a car that was in my budget and fit my needs. I test drove the car and I loved it. When it came down to the negotiations, I was baffled how easy it was. They gave me a great deal on the used car, and they gave me more for my trade than I expected. Bill the sales manager was pleasant to deal with. I even got a hand shake from Mike the GM thanking me for my business.I went into the finance office e and met with Caleb. He was very friendly and got me a better rate than my credit union. I was totally shocked. All in all, this is the best car buying experience I have ever had. From the time I walked in to the time I left I was smiling. I will be back for service and my next car.

Was this review helpful to you?    Yes | No Thank you