Bezema GMC

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bezema GMC:
We attempted to purchase a 2006 Buick Terraza in early June, requesting that an XM radio be installed. We were told that was no problem, a GM factory installer would be used. We got the run around for the next week, several times trying to get us to take the vehicle before the installation was completed. We were called that the car was ready on a Friday, went to pick it up, wrote a check, but never saw the car, then we were told that the car would not be ready for "several more hours". We requested to void the transaction - someone from the back room came out and almost cried like a baby to please, please, please give them a chance to make good. This could go on for a very long time.... finally on Sat. late afternoon our salesperson called, said the car could not be delivered, we should come and get our plates and check back. We got the plates, but the fun began re: deposit. It is now mid-August. The $500.00 deposit HAS NOT BEEN RETURNED. Luckily, we quickly called GM and got our GMCard points re-instated. Recall - we never got the car, but they had also taken the points.

We've never had anything close to a car-buying experience as deviated as this on!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bezema GMC:
Grea tthat they have a rating service now. I will never purchase a vehicle from this place again. When I purchased my Denali from them I made an intiial deposit of $500.00 subject to my being satisfied with my trade-in value for my vehicle for which I diodnp;t have with me at the time of my original deposit(my wife's car was the trade-in car). Well when I got the value report from them and sat down with the sales manager regarding my dis-appointment with that value and I no longer wanted to continue withthe deal he said I would "lose my deposit" at which point I laughed and said it was subkject to my being satisifed with the "Trade-in value".
Having dealt with much sleazy sales pootctehs,etc in the automobile showroom the manger capperd it off when he said that the trade-in was written so as to mean "dealer- trade-in" which is term they use for when they don;t have a customer vehicle on the premises and they trade simlar inventory between the dealerships. That was a pretty "sleazy" tactic I thought and vowed I would never buy a car from them again and would share my story. Needless to sday afetr some more negoitiating I was able to obtain a more desirable fair trade-in value for my vehicle and did purchase the car(we wanted the car anyway). HAd this not occuirrd then I felt that I would have had to go to court to obtain my initial deposit back....Lesson learned Next time you negotiate a transaction with any Sales person /manager you ned to make "explicit language" as their view of trade-in is differnt than your view of trade-in even though the sleazy sales person understoood that the cusotmer was referring to trade-in figure for their car..

I learned within 1 week that he sales person I interfced to was fired and I belive it had to do with my transaction. Also, I'm in th emarket for a new car(trading in the gas guzzling Denali) and I certainly will not stop by Bezema for any of my business..

Was this review helpful to you? Yes | No