My Review Of Bickford Ford:
My 2006 6.0 liter ford Diesel had 2 major repairs done at Bickford Commercial service with Dan Valentine. 1 at 85,000 miles and 1 at 117,000 miles. Both repairs were to replace cracked heads. I have driven 6000 miles and now the high pressure oil pump blew a line and caused $3400 in damage. In 2006 a technical Service bulletin was issued about this oil line coupler and Ford made a special coupler kit to solve this problem. They also reccomended that their dealers service depts tell the customers about this problem and install the kit if they do a job which gains access to the high pressure oil pump. Well Bickford tore my motor apart 2 times and they never said a word about it. This is a $58.00 dollar kit that would have saved me $3400. I called dan Valentine for 2 days and he would not return my call. I finally went through the Bickford switchboard and got ahold of him. He said they never actually worked on the pump so it was not his problem. I asked him why he didn't mention the Technical Service Bulletin being the fact that when the heads are off the high pressure pump is right there and easy to work on. After I questioned him a little more he said that I could not send my truck there and he would not work on it. I guess I ask to many questions, and why would anybody do that when your about to spend $3400? He was rude and very unprofessional. I then called the Service manager Kevin Jameson and told him what had happened. What a jerk! He said being that I question Bickfords ability to repair my truck when I talked to Ford during my 2nd repair he didn't like that. I asked him why I wasn't told about the Service bulletin and he said they don't have time to discuss all the bulletins with customers and that I should have gone on the internet and looked it up myself. So much for going to the dealer because they know about all the current service bulletins. I think this will be a good case for "Get Jesse" on King 5 news. I have now towed my truck to Ford of Kirkland, and wow!, these guys have their act together!! Dean webster my service consultant put together an estimate in less than 4 hours, so I could get the ball rolling with Ford for some financial assistance. I then received a call from Tom Olson the Service manager the next morning letting me know he was talking to Ford on my behalf and going through every channel to help me in anyway he could. Tom is really a standup professional. I think Kevin Jameson could use a lot of pointers from Tom. When Tom was done, he got most of my repair paid for. These guys at Ford of Kirkland have renewed my faith in Dealers and I will never take my vehicles anywhere but Ford of Kirkland. Give Tom or Dean a call and let them show you how professionals are supposed to act in the auto service industry!!! Ford of Kirkland 425-821-6611
June 22, 2011
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