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Bickford Ford - Service Center

Snohomish, WA

4.6
110 Reviews

110 Reviews of Bickford Ford - Service Center

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April 11, 2024

The BEST around! We are seniors and don’t drive much and Bickford has this awesome service whereby they come and pick up your vehicle, take it in and service it to yo More

by Irene B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
March 24, 2024

My dealership in Everett closed and transfered everything to Bickford Ford! Glad we did great experience great staff! More

by chana1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle from service dept
March 22, 2024

Mobile Service tech Jason arrived on time as promised. Very nice young man completed the work quickly without any issues. Mobile service is really great! Highly recommend Bickford Ford. More

by dondo52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie and Jaime
February 20, 2024

Very friendly and helpful people, both answering the phone and in the service department. In some cases they will go to your home for a service appointment which is awesome More

by azodicino
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mobile service
February 16, 2024

Service after the sale does not seem to be a priority for any of the Ford dealers I have interacted with. More

by Sp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Feb 16, 2024 -

Bickford Ford responded

SP, Servicing vehicles has been a serious issue for Ford dealers in Snohomish County. The dealers in Monroe and Everett have gone out of business in the last couple of years and we don't have the infrastructure to take care of all of the customers, yet. We just purchased 4 mobile vans that can do light duty services and complete recalls. If you have service that they can help you with, please reach out. They are typically able to get right to you. If not, we are scheduling pretty far out, but if you schedule and we have any cancelations we will reach out to get you in sooner. We have permits out for a new shop and when it is built, we will be able to triple our capacity. I know this doesn't help you today, but there is light at the end of the tunnel. Sorry for the long-winded explanation, servicing our customers is very important to us and it is very frustrating when we cannot meet your needs. Please let me know if you have any questions. Thanks, Will Breen General Sales Manager Bickford Ford 425-334-4045

February 15, 2024

I drove my 2004 F150 into the dealer. I reported the problem as no reverse, I heard a big pop and then no reverse. I said I looked up the problem and it looks like the reverse band broke More

by Mike_bodnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
February 13, 2024

I took my truck in for a water leak and they said they couldn't find it. I called them about it again about the water leak a couple years later after it had sat out in the weather and was told they don' More

by Mad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Wing
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

Katie in the mobile department was very helpful. I appreciate that she sent out a technician to fix my truck, instead of me having to take a day off from work More

by rf29573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie mobile service department
February 07, 2024

Very accommodating to my time schedule would definitely work with them in the future. Nice doing business with them More

by rf29573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wing
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

Service department, Courtney was a pleasure to work with getting my Bronco serviced and warranty issue addressed. More

by Bfinnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney in service
1
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