Big Mike Naughton Ford

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Big Mike Naughton Ford:
The dealership was great and they went out of their way to find the exterior color with the options on it that my wife and I wanted. The Issue we had is with their finance department. They sent our information to the wrong credit union, one I did NOT have any account opened with nor signed any paperwork with, and that CU processed our loan anyhow. In order to move it to the proper CU we were going to get charged almost $100 and Mike Naughton was not very helpful, basically telling me that it was now my responsibility to handle. I thought that was very unprofessional.

Moral of the story: great service, great car, just make sure they are sending your financing paperwork to the right place.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Big Mike Naughton Ford:
She was very nice

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Big Mike Naughton Ford:
Surprising excellence service. Much better than the service I got at my Honda dealer. Only downside is that the service is very expensive--but all dealer service is expensive.

I have been taking my vehicles to them for service work and warranty work for years.No bad experiences. And their service department is open on Saturdays!! And the service is especially quick on Saturdays--very few people bring in their vehicles on Saturday for some reason.

Warranty service is done quickly and without argument. I had to have the headlights of my Mustang replaced three times. And this dealership had no problem . The three replacements were caused by fogging of the headlight assembly--nothing to do with the dealership workmenship.

I brought my used Focus into them and they treated me like a bought the car from them new. I was very impressed.

The service order writers get your original complaint down with accuracy on the order and will keep you informed/ of what is happening with your vehicle after you dropped it off.

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