Big Two Toyota Scion of Chandler

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
I bought a used, but almost new (1100 miles)2007 Toyota Matriz in July of 2005. I owned a Matrix, but it was totaled after a car ran a red light and hit me. As I was familiar with the car, I knew what I wanted. After seeing the new Toyota Matrix's were over priced, I looked at a used one. It was not the color I wanted, but I was willing to settle. After explaining tot he dealer that the price was higher than a new Matrix and it had to come way down, they sated we can work with this. I had worked out the deal and was happy with the payments, but then the trouble began. I was brought in to a room to finalize and sign the paperwork. Some guy took my wife away to get a massage. I was offended by this because the whole time I was wondering "Is some greasy guy got his hands on my wife?" I guess this was to separate us, but really all it did was piss me off. Some fat Jewish guy was the finance guy and boy did he end up hating me. First off when I got in there he just printed out my loan papers and said "Sign here!" I guess he was hoping I wouldn't read it. My payments had jumped from the agreed $290 to $350. I said "Umm the payments are way off. $290 please." He looks at it and says "Oh yea they were $290 but you got the Desert Protection Package, Gap Insurance, and I think some other crap was on there." I said " Whatever I'll take all of it for $290 of course." He got agitated saying that this stuff was extra. I said Fine take it all off I'm not paying thousands of dollars for some scotch guard. He would not accept this back and forth he tried selling me this crap especially the gap insurance. He claimed what if I got in an accident when I left the lot? after putting $3000 down I said "What are you telling me you sold me a car worth way less than I payed for it. No No he said, then he pushed but really what happens if something goes wrong, you want to be protected don't you? I said "I am I have rich parents" I don't but hey thought it was a good excuse. He got angry and insulted me "Don't you think its time to cut the cord?" I laughed in his face and said "Obviously you don't want to sell a call today. I began to walk out and finally after almost an hour of BS he gave me my loan papers at $290. I read it carefully. Pissed off but with my new car I left.
So a few days later I receive a call from the dealer telling me I forgot to sign a paper and I had to come back in, I was promised a full tank of gas (I never got it) for going. Again to the room I went. It was the same loan paper I had signed before. Again they prayed I wouldn't read it. Payments $350, No I said this isn't the loan I agreed to sorry. Thinking they had me sold on this car they tell me "Look you didn't get approved for the loan you sign this or we take your car." Again I laughed at there faces threw them the keys and said "Like there isn't 1000 other Toyota Matrix's I could by in this city. I began to walk out with no ride. I was stopped and they said hold on wait let me see if I could fix this. Some guy made a FAKE 15 second call and magically I was approved for my original loan. This dealer is a bunch of rude liars and tried to pull a fast one on my multiple times. I calculated they would of made several thousand dollars extra had I signed the paper. WHAT A SCAM. I at least didn't fall for it, but I was insulted, lied to and, treated like a stupid spoiled kid (hence me telling them I had rich parents) I was not treated like a customer. The only way I would go back is to waste their time like they did mine.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
We have a 2003 toyota camry with roughly 90k miles on it, that we've always taken good care of, we're the only owner of, and we've always had the recommended maintenance on. This dealership continually insists that we get very high-dollar service done on it which seems suspicious. In my entire life I have not known a car with so few miles on it to begin needing basic structual repairs (a $400 engine mount one month, a $500 wheel bearing the next month).

Comparing this dealership to other toyota dealerships we've dealt with on this same car (Poway Toyota - san diego, and Jay Wolfe Toyota in Kansas City MO), I ALWAYS get the feeling that Big Two Toyota is very focused on manufacturing reasons for you to get very high dollar service on your car. My wife has discussed with friends who feel the same way and feel helpless at countering to the unlikely amount of service they are telling her she needs to have done. You get the idea that every customer leaves after spending $2-$300 more than they planned on. Typical of some mechanics, but not expecting from a classy professional Toyota dealership.

Anyway, even not counting all of that....

We dropped off our car on a Friday or Saturday afternoon too late for them to work on. They promised that first thing Monday morn. they would fix so my wife can get to work by 8:30 AM. We call them about 7 am, (when they open), and Charlie tells us he wil get to work on it pronto and let us know. I call back in 2-3 hours, and get his voicemail and leave a voicemail. I call him again 45 min later and he says he is very busy and will call me back in 15. He doesn't. I call him back in about an hour and leave another voicemail. No response after an hour, this literally goes on until 4:30 in the afternoon, at which time he tells me almost $500, they need to replace a wheel bearing.

Of course that requires some discussion between me and my wife, so now there's not time to get the job done that day. (even though they admitted, had the decision been finalized in the morning, the mechanic could have completed within an hour or so).

So we go to dealership that evening & meet Charlie who is an elderly man seeming very confused and too busy to handle any one customer with any grace or speed. We try to talk to the mechanic and get some details on why our car which only has less than 90k miles on it and only a few years old, is requiring $2000 of repairs in the last year. The mechanic appears to be a 17 yr old boy who refuses to speak , basically.

we are invited out to the garage, which is extremely clean, obviously prepared for customers to come back there, to give customers a feeling of transparency and welcome, it is cleaner than a hospital and smells like lemon. The stated purpose is to "see our car", but all we do is literally see our car and walk around it. the mechanic does not take off anything to actually let us see the supposedly bad wheel bearing (which hasn't actually gone bad yet, but when it does will freeze up the tire supposedly).

So we go back in the dealership not really any wiser than when we started, but very frustrated.

We agree to let them do it and since it was their fault, can we have a rental for one night. (you know this is like a $20 issue for them). They say NO a couple time before I insist and they say YES finally. After about 1.5 hours "waiting for a vehicel to become available" (apparently a $20 rental from Enterprise was too much for them to want to pay), my wife is sent home with a Corolla to drive and the next day, we pay them the total - $526. $26 more than they said it would be.

I would not DREAM of giving this dealership my business again unless I am forced to, and will be discussing my feelings and experience with everyone I can who has been gulled into this kind of nonsense in the past.

They think that because they offer dumb things like a salon and a barber on-campus, that they can do whatever they want. Guess what? The $20 haircut didn't make up for being ripped off for $500 and jobs in the past, and it never will...

and there's not even time to tell you about the extremly stuck-up, rude, frowning, unpleasant woman who met my hispanic wife at the time my wife went over to the barbershop to get our 8 yr old daughter's hair cut. I believe my wife, because I went over their very cheerfully to pick up my daughter, and was greeted by the same unsmiling, rude, frowning woman cutting my daughter's hair. She was more worried about her lipstick than serving a customer. I sure hope she doesn't expect a tip for treating people like cr@p, because she sure did not get one!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Big Two Toyota Scion of Chandler:
I was initially just going to Big Two Toyota to test drive a Toyota Yaris Hatchback (as I was planning on doing the actual purchase at Power Tempe). But then I came to find out that Big Two honored the Costco Program, which influenced me to make my purchase with Big Two, and I couldn't be happier.

They gave me a smoking deal (matching the Costco deal that I was going to get from Power Tempe) $100 above invoice. I did the Cash for Clunkers program, and initially they only gave me $50 dollars for scrap value of my clunker. Three weeks later they mailed me a check for $259 additional because my old vehicle scraped higher than they expected!!! Now that's honesty.

I would definitely recommend this dealership to friends/family, and I was somewhat surprised by some of the bad reviews, as my experience was smooth and all the people I had encounters with were very friendly.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
After agreeing to terms to purchase a vehicle, completing paperwork, leaving a deposit, making an appointment to return to pick up vehicle, arrive that day only to be told after considerable run-around and double-talk, that the vehicle is no longer available. We as the customers were able to verify that the vehicle had been sold to someone else BEFORE the management of Big Two Toyota would even admit that was the case to us. We received no apologies on behalf of the management of Big Two Toyota--except for the poor sales woman left dangling by her management--to us; no attempts to solve (whether poorly or satisfactorily) the situation; nothing but a smiling sales manager with a shrug and an "oh well" attitude, who evidently does not care about trying to retain the business of loyal Toyota customers. It's good to know that Toyota is doing so well in these difficult financial times that they can so cavalierly dismiss a sale--and future sales--in such a manner. The management's behavior was insulting and reflects poorly on what we've always considered to be an excellent brand. Would I recommend a Toyota vehicle? Yes. Would I recommend Big Two Toyoa as a dealer? Not in this lifetime.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
DO NOT BUY AT BIG TWO TOYOTA. (there are 3 other toyota dealers in the valley). I bought a brand new car and its engine light, uphill assistant light and other lights are on just a day after I bought. Plus, steering wheel vibration and engine rattle. I brought the car back for service it took them 3 attempts to fix the car and hasn't been fixed. Each attempt takes at least 3 days. The people at Big Two Toyota are horrible. I wouldn't recommend anyone to buy or do service at Big Two Toyota. Period!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
Avoid this dealership at all costs!!! Ordered 4Runner and when it came in it didn't have extras like we were promised and the interior was the wrong color! Sales lady didn't care one bit.

Recently I took it in for service.......BAD IDEA! Edie Emery (assistant service manager - hard to believe) proceeded to tell me that my 2005 toyota 4Runner (in great shape) had insufficient battery power to run diagnostics. Said that I needed a new battery to proceed! WTF - the dealership doesn't have any tools to get around this? She tried selling me a $150 battery to continue. Amazing. Again, didn't care much about my satisfaction AND still charged me $50. Bad Bad Bad!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Big Two Toyota Scion of Chandler:
We had a very good experience here. Of course, we bought our Prius through the Costco sales plan, so the cost was pre-set. We did buy the pre-paid warranty--as explained to us, it was a good deal, and we had just had a Passat lemon. All staff were very firendly and businesslike. We checked the numbers briefly, and everything added up. Our salesman moved and I believe the site closed after we purchased, but Big Two remains, and we were well satisfied.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
We bought our 09 Corolla in June - love the car. Big Two service is a whole seperate issue.

On Saturday, October 4th, we had taken it in for the 10k service (we have the prepaid service plan) and told the service rep that the tire pressure light had come on two days before and to please check the tires for pressure and leaks in addition to the tire rotation included in the service. When the car was picked up, the paperwork said the tire pressure was checked and adjusted - the tire light was off now.

Within a few days the light came back on. Yesterday, Sunday October 12th, I checked the tires while fueling and found one tire with a significant decrease in air pressure in one tire. Upon inspection I found a nail in the tread (it explains the pressure light). I filled the tire with air and my husband agreed to take it back into Big Two since they said everything was fine the week before.

Today, the service department manager told my husband that the tires are nitrogen filled tires and they do not service that type of tire as they do not have the equipment in their shop to do the work. I would need to take it to Costco (which requires membership AND the tires to have been purchased from Costco) for the Nitrogen. Then my husband was told I had created a potentially volatile situation by adding compressed air to Nitrogen as that could cause the tires to explode (never mind that air is comprised of 78% nitrogen) - which is a bunch of baloney. We reminded him that our service paperwork just 9 days earlier said the service HAD been performed, thus if they don't even have the equipment this must be fraud.

Now we don't know if the tires were even rotated or if the oil was even changed as we had paid to do. We can no longer trust the service department to perform the services as contracted. In addition, by Big Two saying the work was performed and everything was good to go, a potentially dangerous situation was created when I am driving down the 101 freeway at freeway speeds as the conditions were ripe for a blowout.

This fraudulent act is why people don't trust their mechanics anymore.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota Scion of Chandler:
I had filed a complaint under Better Business Bureau and Rip off report. You can look it up under bigtwo at Rip off report website for detail.

NEVER trust the quote that was written on the Big two estimate sheet because they will charge you different price when you pick up the car after service. It happened to me.

Also, make sure they did the job correctly. I asked them to top the fluid before. One time they put too much power steering fluid and it spilled on the timing belt. I had to bring back the car for repair. Another time they forgot to top the wind shield fluid when both managers promised me to have this done before picking up the car. Because we knew that they did lousy job so that we checked the fluid level before leaving that horrible place.


Please go for a different dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Big Two Toyota Scion of Chandler:
Bought a new Toyota through internet dept. They tried all the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price in metro Phoenix. The finance manager is a jerk and tries to make all the money on the back end of the deal. Very cordial until I refused the extended warr. then became terse. Had to check every number on the final deal-he made two mistakes in his favor-corrected when I called his attention to it. Overall a very nice place but you need to pay attention throughout the process and stick to the same guns you started with. Only went to the dealer to pick it up-took one hour to complete the paperwork.

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