Big Two Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota:
I had filed a complaint under Better Business Bureau and Rip off report. You can look it up under bigtwo at Rip off report website for detail.

NEVER trust the quote that was written on the Big two estimate sheet because they will charge you different price when you pick up the car after service. It happened to me.

Also, make sure they did the job correctly. I asked them to top the fluid before. One time they put too much power steering fluid and it spilled on the timing belt. I had to bring back the car for repair. Another time they forgot to top the wind shield fluid when both managers promised me to have this done before picking up the car. Because we knew that they did lousy job so that we checked the fluid level before leaving that horrible place.


Please go for a different dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Big Two Toyota:
Bought a new Toyota through internet dept. They tried all the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price in metro Phoenix. The finance manager is a jerk and tries to make all the money on the back end of the deal. Very cordial until I refused the extended warr. then became terse. Had to check every number on the final deal-he made two mistakes in his favor-corrected when I called his attention to it. Overall a very nice place but you need to pay attention throughout the process and stick to the same guns you started with. Only went to the dealer to pick it up-took one hour to complete the paperwork.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Big Two Toyota:
Bought a new Toyota through internet dept. They tried all the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price in metro Phoenix. The finance manager is a jerk and tries to make all the money on the back end of the deal. Very cordial until I refused the extended warr. then became terse. Had to check every number on the final deal-he made two mistakes in his favor-corrected when I called his attention to it. Overall a very nice place but you need to pay attention throughout the process and stick to the same guns you started with. Only went to the dealer to pick it up-took one hour to complete the paperwork.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota:
I TOOK MY TOYOTA IN FOR A TIMING BELT REPLACEMENT . FIRST THEY LEFT THE BELTS OUT OF ADJUSTMENT (LOUD SQUEELING NOISE) TOOK IT BACK THE NEXT DAY . THEY BROKE THE SPEED CONTROL KNOB ON THE A/C. THEY HAD TO ORDER THE PARTS ALL IS GOOD ? IT WAS A 2 HOUR JOB , 8 HOURS AND SEVERAL CALLS LATER THEY INFORMED ME THEY WOULD NOT MAKE THE REPAIRS UNLESS I PAID FOR THEM . I DECLINED . WHEN I GOT MY VEHICLE BACK I FOUND THAT WHILE WORKING ON IT THIS TIME THEY SHORTED OUT MY RADIO

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota:
They never seem to get the job done in a timely manner or correctly the first time. I spent $400.00 on a Blue Service plus a transmission flush. After they were done, my tires were not balanced correctly and my alignment was way off. They could not get me back in for a week and then they finally fixed the problem at an extra expense to me. 1 1/2 hours for a Lube, Oil, and Filter is also a little far fetched. Bad customer service and unfriendly service people.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota:
They never seem to get the job done in a timely manner or correctly the first time. I spent $400.00 on a Blue Service plus a transmission flush. After they were done, my tires were not balanced correctly and my alignment was way off. They could not get me back in for a week and then they finally fixed the problem at an extra expense to me. 1 1/2 hours for a Lube, Oil, and Filter is also a little far fetched. Bad customer service and unfriendly service people.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Big Two Toyota:
I got swindled to the tune of about $1000 in bogus fees. They charged me $442 TDA ("advertisement costs"), $10 in gasoline, $474 in dealer holdback (which they get from the mfr anyway- why was I charged for it?) then $237 Wholesale Financial Reserve (more profit). I looked all these costs up on consumer websites and while some charge ad fees up to $250, the rest are utterly profit-adders and are just a shady way to take costs out of the deal and make them look legitimate. Top that off with $350 to do your documents and I'd say Big 2 laughs all the way to the bank. I figured starting at $1000 over invoice would allow them a fair profit. They just are greedy.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota:
They had my vehicle for three weeks for body work, I asked them to send it to their other location to have a mechanic look at it (I asked twice during this three week period) both times they reassured me that this would happened, when I picked it up it wasn't taken care of and they acted like they would not have done this, or had this conversation. With every interaction I had with several employees at this location were rude, short and not honest with what they told me, it took twice as long as expected to get my repairs. Under no circumstances would I return for future service, nor would I recommend anyone to them.

I will go out of my way to give my business to someone else.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Big Two Toyota:
I bought my brand-new Matrix from Big Two and they gave me free first oil-change, that's the reason I went there. In addition to oil-change, I had some warranty items to work on such as rubber line on the roof was peeling.<br><br>I already made reservation prior to coming and consulted about their shuttle service. I had to wait in line for 30 minutes to get my car in. Because of that, I was late to catch their shuttle. So I had to wait another hour before they can take me to work.<br><br>In the afternoon, I was picked up by their shuttle. No problem. But we had to pick another customer up, a teacher. We arrived at the school, but she wasn't available. The shuttle driver started to call her, but not available. He started cursing. He tried to call several times, finally he walked out of the vehicle and went inside the building, still cursing. Courtesy = 0!<br><br>Picking up my vehicle, I noticed the rubber line was still a problem. They apparently tried to glue it, but it came off again. Come on! It's summer in Arizona. You can't just glue and expect it to fix it while the rubber line is already deformed due to heat!<br><br>I never went to Big Two anymore since then... If there were any 0 rating option, I would've given it to Big Two!<br><br>BTW, I went to another dealer in the area with the same issue, they replaced the rubber line, no question asked.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Big Two Toyota:
The salesman i dealt with (cant remember his name) was very nice and friendly. Thats about the nicest thing i can say about this PIECE OF SHIT dealership. Please, save yourself a trip. For one, its in a very crappy area, so it only has the bottom of the line trims on the toyotas, like the CE on the corolla for example. The manager is a jerk-off. Some big black gorilla lookin dude. He needs a few lessons in customer service. They try to talk you out of air bags and ABS just because they dont have any on the lot. How dumb is that? I recommend going anywhere except here.

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