Biggers Chevrolet-Isuzu

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Biggers Chevrolet-Isuzu:
I bought a car from the internet department - specifically from Afan Khan. He was very polite - answered all questions and gave us a great price on the Malibu we wanted.

I would recommend Afan and Biggers as they made this an easy purchase!
No games - no hassles.

JC

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Biggers Chevrolet-Isuzu:
I have never bought a car from someone that actually asked me for permission to sell me a car...

John was polite, friendly and professional. He really treated me with respect and did not at any point try to take advantage of me in the process. It was a fair deal and when I left, I felt good about the whole experience. I have read other reviews on this site about Biggers, and all I can say is that if you go there, find John. He is a stand up guy that will treat you well.

I bought a Silverado, and we will be going back to buy my wife a new Malibu with our tax return.

Good job John - wish they were all like you at every store!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Biggers Chevrolet-Isuzu:
Wow, this was the best car buying experience I have ever had! I sent in a request for car on-line and they sent me a price in 15 minutes! All the other chevy dealers in the area took forever and wouldn't give me a price until I came in. When I got there they didn't have an exact match but they located a car for me in Michigan and brought it back to the dealership for me at no charge. They really know what they are doing over there, I got a great price for a car that was exactly what I wanted. Go to Biggers first if you want to be treated like a human being and not like an idiot.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Biggers Chevrolet-Isuzu:
Gary Schweinert from Biggers Chevrolet-Isuzu,

Were you playing attention to your customer at all? Your customer told you that the car is a gift, and therefore the purchaser's name should not be listed in the title. This transaction could be a pleasant one. After all, filing complains to BBB and Secretary of State takes lots of time.

Yeah yeah yeah, you may say that "what, you have problem with the price of the car?" I said , this is not a problem of the price - this is a serious problem of your work ethic.

Look, this is about being professional, responsive to your customers. In theory, It doesn't matter how much the car is, you just sale that car and get your commission. You promise verbally that you are aware of the situation and you would try to accommodate your customer's need.

You are lucky Gary, you were dealing with a decent,honest and hard-working person that actually believe in you.

So what do I know now? yes, it is about the price. But most importantly, it is about doing the business the right way.
You may get away this time, but many potential customers won't go to you or even your dealership.

Your customer calls you almost daily to ask you and your dealership to correct the title mistake, why can't you really try to help your customer, instead of being so unhelpful?

Is that what you call customer service, is this the reason what as your dealership claims that "we are consistently ranked in the top 1% of all dealerships in the nation for overall customer satisfaction in sales and service".

I have yet to see a irresponsible and unethical car dealer like you.
Shame on you.

I am going to write to Better Business Bureau and the Secretary of state of Illinois if your dealership Biggers Chevrolet-Isuzu or you are not trying to cooperate with your customers to fix this mistake.

Stop lieing to your customer and treat everyone with respect !


Freddie

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Reason for Visit: Service

I recommend this dealer: No

My Review of Biggers Chevrolet-Isuzu:
I have had great service when it comes to sales, but when it comes to service that is a whole new story.<br>When i brought my car there for one service problem i ended up leaving with another and the orginal not even fixed. Meanwhile the service received from the employess in the service department was horrible. They may be friendly when you drop your car off but not as friendly when you pick the car up.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Biggers Chevrolet-Isuzu:
Although sales was average with some hard nose tactics I don't care for, the sale overall was smooth with the finance dept. being exceptional. No games, just the straight numbers and out the door.<br><br>Service dept . thus far has been poor in their work and customer service. I would buy a car there but definitely take it elsewhere for service.

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