Biggers Mazda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Biggers Mazda:

DO NOT DEAL WITH THESE SHADY PEOPLE

I had a friend who had leased an RX8 from Mazda USA. He was able to get it at residual for a good price to me, but it had a few minor things i wanted fixed. I decided to call the dealer he ha leased it from and work with them to have them buy it from Mazda USA at a lower cost, meet in the middle on the items i wanted fixed and keep the price at the residual cost. I called Russel because my girlfriend had bough a new 3 from him last year.

Monday I call and tell him that my friend has his lease coming up and I would like to work with them to get the car rather than buy it at residual.

Mon night i get a call from my friend that Mazda will now not let him transfer his residual buy to me.

Tues my friend turns it in, no contact from Russel

Wed no call from Russel

End result, they decided to sell the car to someone else. I called to work WITH these guys, and they decided to work FOR THEMSELVES and basically steal the buy.

I know they are a car dealer so they are dirty in general, but that move shows they cannot be trusted.


DONT WORK WITH RUSSEL< DONT GO TO BIGGERS

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Biggers Mazda:
I've never had so much trouble purchasing a vehicle before that this made the whole experience of buying a car more frustrating than exciting. Once the vehicle was purchased I experienced nothing but problems; ie: the heat going out in the middle of winter, oil leakage and the motor on the power mirrors as well as the 6 dics cd player malfunctioning, just to name a few. With this, I found it almost impossible to get ahold of any of the sales reps. or even recieve a call back after leaving my contact info. Once the papers were signed and the deal was done I then found out that I needed new plates which would cost me $60. Now, (after two months) I have still yet to recieve my new plates and my Illinois temps. are about to expire and once again, here I sit wating for a call back. I would never do business with Bigger's ever again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Biggers Mazda:
kick ass

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