My Review Of Bill Britt Mazda/Volkswagen:
We purchased a 2014 Mazda 6 on March 20th (see previous review). My wife was currently driving a 2004 Mazda 3, which she dearly loved, but needed a larger and more versatile vehicle to haul grandchildren around. She test-drove a CX-5 and loved it. The problem was that the dealer did not have the trim level and color that she wanted. Kirk immediately searched the internet and found one vehicle in the state of Virginia that fit her requirements. It was in Blacksburg and he said that, if she wanted it, they could possibly have it here the next day. She said that she wanted it and, sure enough, it arrived the next afternoon. Since the arrival day was a Saturday and with the dealership being closed on Sundays, the car was cleaned and prepped Monday morning and we picked it up that afternoon. Not counting the test drive, I think it took about one hour to complete the entire process which included trade-in, financing and new vehicle delivery. My wife was a little sad to give up her little red Mazda 3 which had served her so well but she is now very much in love with the new CX-5. It is a beautiful automobile.
While there, we bought a cargo tray for the CX-5 from H.B. and Robbie in the parts department and scheduled a service appointment with Lisa to have fog lights installed on my new Mazda 6. When I took the car in for the install, Lori already had the paperwork done and she had me in a loaner car and out the door in about 10 minutes. My car was ready the next day when promised and the work was done correctly.
I can't imagine buying TWO cars in one week from any other dealer. It usually takes me couple of weeks to recover from the traditional car buying process with all of the deception, pressure and negotiating that often comes with it. This past week has actually been fun and I think I am going to miss Kirk and all the folks there next week since I have no need to buy a third automobile. Oh well, all good things must eventually come to an end.
Thanks again to all the wonderful folks at Bill Britt Mazda. We are extremely happy with our new Mazdas.
Michael & Charlotte Fields
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