Bill Britt Mazda/Volkswagen

Bill Britt Mazda/Volkswagen
5208 Jefferson Davis Hwy
Fredericksburg, Virginia 22408
(540) 898-1600

Manufacturer: Mazda


Most Reviewed Employees
John Batt John Batt
VW Sales Consultant
Rich Tippey Rich Tippey
VW Sales Consultant
Kirk Ross Kirk Ross
Mazda Sales Consultant
Vickie Bounds Vickie Bounds
Mazda Service Consultant
Don Robinette Don Robinette
Mazda Sales Consultant
Mike Danaher Mike Danaher
Mazda Sales Consultant
Rob Lundberg Rob Lundberg
Certified Pre-Owned Sales Consultant
Mark Bjornsen Mark Bjornsen
Finance Manager
Ryan Fulwider Ryan Fulwider
Sales Manager
Andrew Bargielski Andrew Bargielski
VW Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Free WiFi
DMV Sub-Station
Drive-In Service
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
74 Reviews
Bill Britt Mazda/Volkswagen

Overall Score: 5 Star Rating4.8



About Bill Britt Mazda/Volkswagen
Certified: Bill Britt Mazda/Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bill Britt Mazda/Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Bill Britt Mazda/Volkswagen
Since 1980, Bill Britt Mazda and Volkswagen in Fredericksburg, VA has served customers in the greater northern Virginia/Washington Metro area by treating the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence by coming in to test drive a new or pre-owned Mazda, Volkswagen, or another car, truck or SUV from our used car inventory. Our friendly sales staff will be happy to answer all of your questions while our experienced service advisors and technicians will ensure that your vehicle receives the maintenance it needs in a timely, cost-effemore
ctive manner. Bill Britt Motors offers large selection of VW parts, Mazda parts on a wholesale and retail level. less

reggienyc
5/15/2012 12:58:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Kirk Ross

My Review of Bill Britt Mazda/Volkswagen:
This is the third car I've purchased from Bill Britt Mazda in about three years. I live in Charlottesville but I drove to Fredericksbug to buy this car. Kirk is a very well informed salesperson and always puts me in the right car for me and my wife. Kirk is a low pressure salesperson who let's his product do the talking! I had a slight problem, but Kirk stepped up and solved my issue with total professionalism. The sales staff at Bill Britt are all friendly, helpful and sincere. I've walked into other dealerships and only person who speaks to you is the dealer who is "up" for the sale. In Bill Britt everyone said "hello". Mark Bjornsen, the finance manager, was friendly and to the point (since I had to drive back to Charlottesville and work a midnight). All I can say is, If you want a pleasurable experience in car buying go to Bill Britt and see Kirk!

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bayanjim
4/30/2012 3:33:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Batt, Rob Lundberg, Kirk Ross

My Review of Bill Britt Mazda/Volkswagen:
I have worked with Rob Lundberg and Kirk Ross in the Mazda shop. Purchased a Mazda in 2002.Both have been extremely helpful in my final decision to purchase a new car.
This month, April 2012, I purchased a new VW Jetta Sportwagen TDI. John Batt was my sales consultant. I first contacted him in November 2011 and explained that I did not want delivery until April of 2012. He arranged a direct order from the factory in order for the car to be delivered when I was ready to take possession of the car. He was available for updates pertaining to the time the car was actually on the assembly line in Puebla, Mexico, and moved the process along according to my chosen schedule for delivery. I think his attention to detail was exceptional.
I would add that the entire Bill Britt dealership organization has been the most pleasant buying experience for me ever since I purchased my 2002 Mazda Miata. The experience at the VW shop has continued to be a very pleasant buying experience.
There is never any pressure put on the customer. I live 60 miles from the Bill Britt dealership, and am willing to drive that distance to buy and to service my two cars. I think that should indicate my total satisfaction with this organization.
When I took delivery on April 27, 2012, my car was detailed, had state license plates attached (not the cardboard temporary plates), and was immaculate.
John Batt introduced me to the business manager who finished the paperwork in less than 10 minutes, including showing me options for extended warranty, and other options. When I declined to take advantage of those items, there was no pressure or hard-sell to accept them. That has not been my experience with many other dealerships over the many years that I have purchased cars.
John Batt then took me to the car and methodically taught me all the features of the car, including the techno-features of the switchgear--radio,cruise control, heating and cooling systems, seat adjustments, and keyfob. And he said that if I have any further questions or have trouble remembering his explanations, he will be available to go over all the details again, even though I have the instruction books and "quick-start" brochure. He said I could drop in anytime and he would help me figure out some of the more unfamiliar parts of the radio and BluTooth features. I am a happy customer.

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Crankymom
4/27/2012 10:52:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Vickie Bounds, Lisa Irvin

My Review of Bill Britt Mazda/Volkswagen:
I will definitely be bringing my car back there! I have never felt so good about picking my car up after service anywhere! Thank you!

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mhbradley
4/27/2012 9:39:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Jessica Stewart

My Review of Bill Britt Mazda/Volkswagen:
Have had several interactions with sales people over the last two months looking for a used car. Taking the time today to do this because Jessica as well as everyone at Bill Brett went above and beyond. All were great and did everthing to make sure the jetta I choose was a good fit for me. Will be back.

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bpasimio
4/20/2012 10:13:49 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service

My Review of Bill Britt Mazda/Volkswagen:
Bought a certified used vw and the cover underneath the seats where taken off from the previous owner ( DONT KNOW WHY) and the air bags light came on, Bill britt of fredericksburg said that they will not cover fixing it due to outside interference when we did not even remove the cover or tamper with it at all. This issue should be overlooked since we have not done anything to the car.

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shawnbeavon
4/9/2012 8:39:54 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Fulwider, Don Robinette

My Review of Bill Britt Mazda/Volkswagen:
Recently purchased new vehicle from dealership. Mazda sales staff is very knowledgeable and accommodating. Transaction paper work was well assembled and thorough, yet simplified. This was my third Mazda purchase from this dealership and I would absolutely recommend this dealership. Don Robinette did an exceptional job assisting with vehicle selection and delivery.

Salesmen Don Robinette and Kirk Ross have represented this business very well each and every time I have visited the dealership or spoken with them by phone.

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meendad
4/9/2012 4:31:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Batt, Ryan Fulwider, Kirk Ross

My Review of Bill Britt Mazda/Volkswagen:
From the website visit, to the initial contact on the phone, to the showroom visits, everything went very smoothly. Kirk Ross stayed well past closing to assist me on the Saturday before Easter, and was extremely professional and courteous. Ryan was very efficient with the financial process. And, John was great in providing the VW specifics. It was a pleasant experience all around.

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godfather3927
3/30/2012 8:58:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Don Robinette

My Review of Bill Britt Mazda/Volkswagen:
Don took care of us from start to finish with the best customer service you could ask for. He new our situation and was able to get us the car we wanted 2 weeks ahead of schedule while keep the price the same. So thrilled to have worked with him and been able to make a purchase with Bill Britt Mazda. We love our CX-5!

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AutumnK
3/26/2012 7:43:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rich Tippey

My Review of Bill Britt Mazda/Volkswagen:
We had a great experience at Bill Britt VW and with Rich Tippey. Rich was very personable, easy to talk to and very knowledgeable. We would recommend anyone to Rich at Bill Britt VW.

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veronicalfb
3/23/2012 9:30:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rich Tippey

My Review of Bill Britt Mazda/Volkswagen:
I love love love this dealership! Rich Tippey is an awesome salesman -- most importantly because he is honest! We never feel pressured. The dealership is not a typical dealership-- they actually make car buying enjoyable and you don't feel cheated. They'll always help you get what you need and steer you in the right direction!
Hands down, this is the best dealership I've ever dealt with.

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Reviews 11-20 >>