Reason for Visit: Service
I recommend this dealer: No
My Review of Bill Brown Ford:
After having our Ford 2003 Econoline van, here's is the quality work of Bill Brown Ford Collision Center:
•The passenger-side pillar A paint job was of extremely poor quality. Instead of repairing where the paint had chipped off the pillar, they had just painted over the damage.
•On the passenger door edge there were drips/bumps of paint.
•The rear bumper was put on crooked. The bumper itself had flaws in the chrome and bumps in the chrome on the driver’s edge. Conversely, the passenger side edge looked good.
We spoke to the supervisor (Joe) of the Collision Center about the poor quality and the defective bumper. We were told that the paint would be fixed. As for the bumper, Joe said the bumper was as good a bumper as he could get. Knowing that Ford’s quality standards must certainly be higher than this, we told him that we wanted a good bumper—not this bumper. Joe said he would order a new bumper but the next one might just look like this one and there was nothing he could do about it.
Five business days later we came to pick up a van that we were again told was "ready."
•The paint on Pillar A had been repaired and looked good.
•The paint on the passenger door had been repaired and looked good.
•The pin striping on the passenger door was in two pieces which overlapped about one-quarter inch where the two pieces met. Either this was a new development or it had gone unnoticed on our previous visit.
•The bumper was now straight; however the bumper had quality problems similar to its predecessor. The chrome was cloudy and bumpy on the driver’s side.
We were told:
•The pin striping “guy” had already “come and gone” that morning and wouldn’t be back until tomorrow morning.
•That there was nothing BBF was willing to do about the bumper. Joe wouldn’t be back until noon, but Joe told the adjuster to tell us “that this is the last bumper he will order for you, we can’t just keep getting bumper after bumper until you find one you like.” (as if we had reject a dozen bumpers!)
•We left the van at the Collision Center and are hoping to resolve these quality issues with our AAA Adjuster and BBF management.
On our way home, we stopped at BBF new car lot and looked at bumpers on new vans. These vans did not have the same defects as what BBF had twice put on our van.
As of today, we have lost the use of our van for 16 days. We pay $450 per month for the use of our van (excluding insurance). As far as I'm concerned Bill Brown Ford owes us money.
What was absent from our conversations with all employees of BBF was any apology for the glaringly unacceptable quality of the paint work or for the inconvenience of losing the use of our van for any additional time.
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