What started off as a good experience at Bill Dodge turned quickly into a nightmare. We were looking specifically for a GMC Envoy and found a great price here so we traveled 90 minutes to Westbrook with the intent to buy. The salesperson, Matthew, was very pleasant and seemed to want us to get the vehicle that fit us well. We bought a pre-auction 2008 Envoy. Maine is a full disclosure state so there was a list of items that the dealer had o disclose by law. We were told that, at the dealer mechanic's rate (labor rate much higher than ours) that there were about $1,000 dollars worth of repairs. Our biggest concern was the check engine light which was identified as an O2 sensor (small repair). We hedged but finally bought the car on their word that the diagnosis was indeed an O2 sensor. When we brought the car to our mechanic, he said the dealership was way off on their disclosure. The check engine light turned out to be the air canister, nozzle, and another part which ended up costing $750 at my mechanic's cheaper labor rate. Back brakes were identified but there were front brake issues that were not identified. Fortunately, some things that the dealer listed ended up not being an issue so it helped to even out the cost to where our final expenditure was just a couple of hundred dollars off..
When we talked to the salesman, who was very helpful when we were buying, he seemed somewhat concerned but not enough to do anything that would cost the dealership any money or jeopardize the sale. We were on the verge of going to the Attorney General but the money ended up being close enough and we really did like the car. So we learned our lesson. If you buy a car with full disclosure, don't trust the list that they give you.
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