My Review Of Bill Dodge Buick-Cadillac-GMC:
I was taking a look at the Hyundai Accent and Seth saw me and came out to talk to me. Before he said anything I made it a point to tell him that the only way I would be purchasing is if he could make me a deal on the terms I had available to me. I told him I was looking for a payment under $200 a month, no money down just my 10 year old Pontiac as a trade, 15,000 miles a year allowance if it was a lease due to my job and no long-term loans due to the uncertainty in the economy. I made it clear that this is what I had to work with and if a deal could not be made on those terms, I could not sign anything. He assured me that he could get me into a good lease or sell me a late model and either would surely fit me in the terms I requested. I met Stu, and rehashed the story with him that I told Seth and they both had me assured they could get me into a car within my terms. When Stu came back the offer was three years between $230-$250. I reminded them that I had been quite clear about my terms. Stu and Seth talked it over and said that they could still make the numbers work, and Stu asked Seth to have me test drive an accent while he did some more calculations. Seth asked for $200 for the first month payment, and reminded him that I could not swing that, and I wanted to wait until I saw what the sales manager came back with. After being convinced that I had to do this, I gave him my credit card and we took the test drive. When I got back from the test drive I was alone waiting to hear from Seth. He came back and told me I had a new car. I was a bit confused as I had not agreed to anything at that point, because I needed to make sure they honored the terms I had laid out. When I went in to see the finance manager, the first thing I was assailed with was a multitude of add on's I was strongly urged to take so I would not have to pay in any additional monies because of scratches, bird excrement, dents, dings, and bald tires. All of the programs were thrown at me and in frustration I asked about the other packages the car was supposed to have and other programs Seth had had me read while I was waiting. I was totally overwhelmed and then I noticed that paperwork I was signing did not have my name correct. I brought this to the finance managers attention, and he proceeded to change some of the remaining paperwork. The rest of the paperwork I was asked to sign with minimal description of what I was signing. When I left his office, I was told Seth would help me with the insurance company, and yet in the middle of trying to get insurance, he went off to talk to his manager. I tried to keep a cool head, but somewhere among the hand-off from one person to another, I just became totally lost. I told Seth this before I left, that I was not at all happy with what had happened. It fell on deaf ears. Later that night I got a call from the finance manager saying I had to sign some more paperwork, when he showed up at my work on Thursday, I finally found it, it was my lease I was resigning, but not for 15,000 miles like I had agreed to and signed on when I took delivery, but 12,000 miles a year. The car did not seem to behave like the one I test drove, and the all season tires that they said worked fine in snow, even though I said they would not, were useless when we had snow this past weekend. I requested they contact me in writing, so I could have something in writing, and none of the parties would honor that request.
Shortly after posting my review online, the sales manager Nick called my home. I was still at work so I was unable to respond until the following day. Nick was genuine and sincere in dealing with me and listening to the issues that I had. He addressed my complaints and made right a couple of the issues that I had written about and explained the others to me, and told me that he wanted to make sure that I was happy with my transaction and that he wanted me to continue to be a customer. While my experience with Bill Dodge was not what I had hoped it would be, and I am not completely satisfied with the outcome, I will say this. Seth and Stu were pleasant, friendly, and amiable and Nick was a consummate professional. He was polite and wanted to make right the things that went wrong during the transaction. I think it says a lot about a company who owns up to an issue as Nick did. He was prompt in addressing my concerns, he was understanding and patient with my situation and frustration, and his actions and the manner in which he responded showed a sincere desire in repairing a relationship and working to grow that into the future. I plan on giving Bill Dodge of Brunswick the chance to reaffirm that commitment and go from there.
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