"I will never buy another Kia because of this place"
I will never ever even consider buying another Kia because of this place. I purchased a 2012 Kia Sorento from someone who had bought it with a bad motor and swapped motors with another Sorento that he had wrecked. After 2 months of owning this car, I was driving and the car started to make a horrible noise. I stopped driving it and had it towed to this dealership. They found that a piece of the balance shaft had broken off (this is another known problem with this engine) causing the noise and the mechanic claimed that I removed a bolt from the balance shaft and that it was missing, insinuating that I sabotaged the car. The motor that is in this car was recalled as part of a settlement for a class action lawsuit for Kia leaving metal in the motor causing the connecting rod bearing to go bad. I asked them for a record of when the car was brought in with the bad motor and they told me that they just wrote it up as a sledge problem, in apparent attempts to conceal the know engine problem. I later fixed my car and when I tried to put everything back together, the mechanic failed to return 4 oil pan bolts and all of the bolts that hold up the cover at the bottom of the motor.
Do not buy a Kia if you plan to drive it long term. They lie to you and cover up known problems and deficiencies.
Justin, it sounds like the car has had some previous issues and we really want to do our best to help you. We know car issues are frustrating and we will do anything we can to help. Please reach out to us so we can learn more about your visit and see if we can solve anything that went wrong. Our manager Shea Sohovich would like to personally speak with you, he can be reached at 1-330-639-0572.
Aug 21, 2017 -
Aug 21, 2017 -
Bill Doraty Kia responded
We regret to hear about your experience. We understand your frustrations and would like an opportunity to improve your experience with us. Please reach out to us so we can learn more about your visit and see if we can solve anything that went wrong. I look forward to hearing from you. Best, Connie Cook, Business Development Manager, firstname.lastname@example.org, 330-721-9500
We test drove a new Kia Sportage. Ultimately we purchased another vehicle which we preferred more. However our experience with Carrie was very positive. Her follow-up was timely and she answered all of our questions in great detail, going so far as to copy pages from the owner's manual and emailing them to us. While this particular dealer doesn't appear to have good ratings overall, our sales experience was positive.
Ball joint and stabilizer bars.said were bad told warranty would not cover ask to see manager he said to call back next day to talk to the used car manager called 3 times left message called manager from day before no answer
They treat you like gold tell you sign papers.I will not be going back for my next car there's alot of dealers our there will try someone new.
Female with 2 kids went to test drive a Rio. The salesman, jumped on us before we even got out of the car. I provided my license and asked to drive a Rio before I do anything else I want to know if the car was right for me.He said " ok, let me talk to my manager. We waited 5 minutes and he returned. He said they do not have any Rio's to drive, they sell quick!. Maybe we'll get some in. He dismissed me and we left with no offer of driving anything.
I then called Doraty Kia 5 minutes later and was told by a different salesman that they have the cars in stock, no problem. I did call the manager and vented my anger and frustration.
A perfect case of judging a buyer by appearance.
I drove my sons old beat up Corolla because I was putting gas in his car.
The deal would have been in cash.
Went in to look at the Kia Optima. Wasn't able to come to terms on a deal that I would like, but my salesman wasn't the least bit pushy, and wasn't upset at all when I passed on a deal. I was treated well by everyone I came into contact with
Bill Doraty is very friendly and accommodating until you purchase a vehicle. I have had a couple problems and NO one will return a phone call. I have a refund of GAP insurance due me and have been waiting for 8 weeks. I called today and was told everything was in the works. I asked for the insurance company's contact info and when I called them, I was told that the dealership has never cancelled the policy! I was also informed that the dealership is responsible for the refund - again another lie from Doraty as they have repeatedly told me that the refund comes from the insurance company. NOTHING has been honest and above board since I signed the papers. DO NOT go to this dealer. My next step is to file a complaint with the State Attorney General.
Bought a used car recently at Doraty, won't ever go back. They didn't pay off my lease in a timely manner and I got a bill from Kia for $1700 that the dealer was responsible for. They messed up my title transfer, which I had to rectify with the lien holder, I left multiple messages with different departments and never received one returned phone call. Terrible customer service, disrespectful people, worst experience I've ever had at a car dealership
I had my previous car for 12 years. It was a great car but I needed something newer and alittle bigger. I am a single mom and had never gone through this process and my credit score wasn't the best due to college loans. Alex Bacisin was my salesman and he was fantastic. He was helpful, understanding and I never felt judged for my credit score. He listened to what I was looking for and the price I needed to stay at and he found the perfect car for my daughter and I. I would highly recommend anyone to not only go to Bill Doraty Kia but to request Alex for a salesman. He made this who experience great. I will defiantly go back when I am ready for another vehicle!