Bill Dube Hyundai

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Bill Dube Hyundai:
I unexpectedly found myself in need of a new truck that would have significant towing and carrying capabilities. The only vehicles that really met my requirements are the heavy duty diesels offered by the three US manufacturers. I decided on the Ford 250/350 series of trucks. After a vast search of area dealers and found their stocks to be non-existent or not meeting my requirements. Even though it is a Hyundai dealership, I contacted Scott Dube at Bill Dube Hyundai and asked if he could find me a vehicle. I this decision upon his reputation of selling high quality used cars. Time was critical since I was driving a rental car following the complete recall of my former truck.

I was changing planes in Philadelphia on my way to Boston when Scott called and said he had an F350 that he thought would meet my needs. I visited the dealership that evening and test drove the truck. Not only did the vehicle meet my needs it exceeded my expectations in every area, price, condition and customer service. Had I been able to drive away with the truck that evening I would have, but Scott wanted to correct a couple of minor routine maintenance items to his satisfaction prior to delivery. He and his staff went out of his way to work with my schedule and ensure the truck met his requirements and exceeded mine. Why go anywhere else in the future?

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Bill Dube Hyundai:
Bill Dube Hyundai markets used cars as well as new. We visited them to look at a used Toyota Corolla. The internet ad said “We just put a new clutch so no worries for you!”. After test driving the car, we were concerned about the shifting. I specifically asked both the sales person and finance manager if the clutch had been replaced and they answered that as management said so in the ad they had to believe it.

I brought the car to be checked out by my mechanic who said that the clutch was slipping.
I called the sales rep from my mechanic’s parking lot and related this info.
The rep said that they would make it good – to bring it up and they would have the dealership mechanic inspect and adjust it. I went up and waited for hours for the mechanic to get to it. I heard that they took it for a test drive and it was ok. I asked to speak to the mechanic and met with the dealership’s expert in manual transmissions.
He had not done the test drive (it was done by a non-mechanic), nor had he been the servicer who replaced the clutch, but had made an adjustment to the clutch some time back so he knew the car. We drove around the lot and he said he thought the clutch was ok. I called my mechanic back home to ask how to tell if the clutch is slipping. He said to take it up to 55 miles an hour in 5th gear and step on it. If the engine revs without a corresponding increase in speed, then the clutch is slipping. But there was no where to do that test at dealer’s location, so I relied on the dealership mechanic's evaluation.

We concluded the deal and on the way home I tested the clutch and it was definitely slipping.
I stopped by my auto shop and had one of his mechanics look at it again. He looked under the car at the bolts and reported that there were no signs that the bolts had been removed in years and it looked like no work was done.

I called the dealership and asked to speak to the manager, and was routed to voicemail. I called back and left additional messages asking them to produce some proof that the clutch had been replaced. The manager called me back and explained that sometimes there can be human error and the clutch was in fact never replaced. The cost of putting one in was prohibitive, so he offered to refund the full purchase price and take the car back, which he did within a couple business days.

In general, the folks at this dealership were friendly, cordial and tried to be helpful. It took much investigative effort to debunk the myth of a new clutch. I don’t believe that the sales rep knew that the clutch had not been replaced and was just doing his job, but advertising a new clutch that was never installed is a problem that buyers should not have to deal with and straight, factual information should be easier to come by. I would use caution in doing business with this car dealer and verify their claims.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Dube Hyundai:
Brought vehicle in for a transmission that was causing noise and difficult shifting. (Vehicle had almost 100,000 miles on it) Entire transmission needed to be replaced along with the clutch. The staff was outstanding, friendly and helpful. Service time was fast and price was reasonable considering amount of work needed. I would feel very comfortable having any work done here.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Bill Dube Hyundai:
When we went looking for a used car we stopped by Bill Dube Hyundai in Wilmington. From the minute we were approached on the lot by the salesman (Mark) he treated us with nothing but respect. He didn't play games either. He was honest and did not pressure us into buying something more expensive or out of our original price range. We test drove the a few cars and decided on purchasing our car there after agreeing on a amazing price. The entire Bill Dube staff from sales team to service team to managers treated us like we had just bought a brand new $50,000 car. I can honestly say my experience with Bill Dube Hyundai is the best experience I have EVER had when buying a car and I have purchased cars from honda, toyota and pontiac in my time. This review and experience is 100% true and honest because I know that some other car dealers tend to put fake reviews on their websites or car message boards. Go down to this dealer and see for yourself what buying a car should feel like!
Thanks again to Bill Dube!
Sincerely,
Joe G

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bill Dube Hyundai:
In the past, I have gone to "other dealers" with a specific car in mind, and was pressured each and every time to buy another vehicle. My experience at Bill Dube Hyundai was completely different.

I went to Bill Dube Hyundai with every intention of purchasing an '08 Elantra. I spoke with Steve and told him exactly what I wanted. They had the car in stock and we were able to negotiate a reasonable price (including my trade-in). When asked about financing, I explained to them that I was financing it through a third party at an interest rate of 4.9%. Once again, I was not pressured to finance through them.

I have since recommended this dealership to 2 of my neighbors and 1 has actually bought a used truck from them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bill Dube Hyundai:
Scott Dube and his team go out of their way to make your buying experience a very pleasant one. Absolutely no pressure, plenty of information, and expert advice. We have purchased our last two cars at Bill Dube Hyundai and we plan to make this our only car dealer from now on.

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