Bill Gaddis Chrysler Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Gaddis Chrysler Dodge:
I have been to Gaddis several times, and have been disappointed with their customer service. I had purchased a Dodge Neon in 2001, and was interested in buying a new one in either 2005 or 2006. I knew exactly what I wanted and went to the dealership to find one. The dealership did not have one in stock and did not offer to help me find one or to get one for me. I ended up buying a Hyundai over a year later. I have been taking my Hyundai in to Gaddis for an oil change and service every three months or so to satisfy requirements for my warranty. The first time I had a free coupon for an oil change. The service technician went with me and marked my bill as a zero balance and I left. A month or so later, I was contacted stating I had not paid my bill. I gave them the details and they rectified the situation. The third time I went if for an oil change, they mentioned it might be time to rotate the tires. I agreed to let them do so. It took them an hour to finish my car and they parked it in the lot. I could see the finished car from the waiting room. 20 minutes later they finally came and told me my car was finished and ready to go (my car had not been touched in those 20 minutes). I phoned Gaddis to schedule my 12 month appointment. I was put on hold while they forwarded me to the service department. I was on hold for 6 1/2 minutes and was never told if their was a problem or if they were still trying to connect. Nobody checked back with me or told me why my call had yet to go through. The phone would ring once every minute or so, but then would go back to the hold music. I might be able to understand if they were having a service issue on any one of these days, but out of five visits or attempted visits, I have had four bad experiences. That does not even include the high price of service or the amount of time it takes for even a simple oil change. I am even more disappointed in their available service hours. They are not open except when I am at work. I have to take off work to bring my car in for service, and at their prices, I can't afford to miss any work. I have been greatly disappointed in Gaddis' customer service. They just don't seem to care very much about their customers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Gaddis Chrysler Dodge:
We purchased a new Hyundai Santa Fe from the Gaddis dealership.
After leaving the vehicle set out on a rainy night, the overhead console
would drip water. The vehicle was taken to the service department @
Gaddis three different times and they were not able to fix the leak.
The service department kept the vehicle overnight on all of these
occasions.
One of the Hyundai's guarantee's is if you have a problem, you will be
issued another Hyundai to drive. The third time @ Gaddis, we were given
a Dodge Caliber with the gas tank light on showing it was time for a fill-up.

Therefore we went to Richmond Hyundai, dropped the vehicle off in the
morning and picked it up in the evening with the leak repaired.

We will never recommend the Gaddis dealerships to anyone for car
purchases or service work.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bill Gaddis Chrysler Dodge:
They don't dick around with you by giving you BS offers. I walked in told Ed that I could only spend 10k on a car. I test drove 2 cars. He wasn't pushy when I told him I needed to sleep on it and do some homework about the price of the car. After finding out that the car was $500 below book value I bought it. a couple days later. The paperwork was signed and there was no back and forth BS between the salesman and salesmanager. I've had my car for 2 years now and i've only done routine/scheduled maintenance. Now that I am looking to upgrade my car to an SUV i'm finding out that working with some (Honda) dealers is a real pain. Luckily, my car runs fine so I can just walk away if .....when they give me a crap deal. Too bad I'm far from Muncie, that was my first car buying experience and they treated me right. <br><br>-Mathew Mattox<br>Purchased a 98 Civic in 2003

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Gaddis Chrysler Dodge:
Clinton was a wonderfully charming individual who i would love to go see again at this establishment. Excellent people they all are. Clint is super cool.

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