My Review Of Bill Jacobs Chevrolet Cadillac:
Having bought several vehicles in my lifetime, I can honestly say this was THE WORST DEALERSHIP I have ever had the misfortune to deal with. The only person with any professionalism was the receptionist who initially answered our call.
When we got to the dealership we were greeted by the salesman Raul, who then took us for the test drive of the 2012 Colorado we were looking to purchase. I had recently had an accident in my 2011 Colorado and knew what to expect from this Colorado. During the test drive we told Raul several times that we had had a 2011 Colorado, but he either didn't care or just ignored us. All he kept doing was trying to pitch the truck to us. I finally stopped talking to him and let him continue to ramble on.
Once we got back to the dealership we began talking $$$$. I know that it is expected to haggle during this process, but every time I brought something up Raul would turn to my husband and either avoid my question or continue to tell us what a great vehicle we were getting. His condescending attitude was a bit much so we finally told him our bottom number. It was at this point that he said "you know they aren't making these trucks any more, so this might be a collectors item one day". Really!!!!!! Then how is it that we were able to look at the 2014 models online - the Colorado is being retooled and that is why there are no 2013 models. Now we are not car salesmen but even we knew that!
At this point we got up to walk out, and of course that is when the circus begins. They bring out the Sales Manager, the Finance Manager and anyone else they feel can convince you to but the vehicle from them. I have previously worked for a car dealership, and was a loan officer in a bank. I had shared this information with Raul with the understanding that he would not try to play games, as I felt I knew what was we wanted and were asking for was not out of the question. And during the course of our initial conversation I even showed him on my cell phone the NADA site I was using to verify what I was asking for.
After another 10 minutes of what was now fast approaching an argument, we finally thanked them for their time but declined their offer. As we turned to walk out the Sales Manager said "put this truck in the back because they aren't going to find something better, they'll be back to get this one from us".
Several days later, Raul called me to see if we were coming back for the truck. I politely told him we had chosen to go in a different direction. Two days later the Sales Manager called to ask when we would be back for the truck. I told him I had already spoken with Raul two days ago and that we WERE NOT COMING BACK. He began to badger me about what had we bought, where had we bought it etc. It was with much patience that I told him we were moving in another direction.
If at any time my husband and I had felt like we were being treated with respect we might have felt differently about this dealership. As it was were treated unprofessionally, sarcastically and condescendingly by every individual we had to deal with at Bill Jacobs Chevrolet. Not once did they listen to what we said nor did they ever take into consideration anything we asked from them.
I would NEVER recommend them to anyone, not even someone I didn't like!
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