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Bill Jacobs Subaru Kia

2525 West Jefferson Street, Joliet, Illinois 60435
Sales: (815) 773-7620

Makes: Kia|Service Center|Subaru
 
Excellent
92% Recommend

Overall Rating 4.7

53 Lifetime Reviews

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Bill Jacobs Subaru Kia
53 Lifetime Reviews
Bill Jacobs Subaru Kia Info
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53 Dealership Reviews
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Reason For Visit
Sales (Used)

"This was the smoothest and least-stressful car-buying..."

This was the smoothest and least-stressful car-buying experience ever for me. There was no sales pressure and no sales tactics. I am pleased with all aspects, including the price of the used car that I purchased and my trade-in. It was a pleasure to work with Felicia Cooley and Rick. I highly recommend them and the Bill Jacobs dealership!!

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Reason For Visit
Service

"Bought a new Subaru Legacy at Bill Jacobs Subaru in..."

Bought a new Subaru Legacy at Bill Jacobs Subaru in Joliet. Found out the secondary key and valet key didn't start the car. Called to schedule appt. They said I would have to bring it in on a week day, 7:30a-4:30p because they don't have a Subaru tech here on Saturdays. Wait, you ARE A SUBARU DEALER/SERVICE DEPT, RIGHT?! I said I could drop it off during the week but my work schedule prevented me from waiting, so I asked for a loaner. They said they don't have loaners. BS. I got a loaner from you in the past. Then he says we do have loaners, we just don't give them out for issues like this. You mean issues caused by your negligence? I asked to speak with a service manager. The manager says he will have the Subaru tech train the Saturday tech on programming the key and factory remote start. So I made an appt for Sat 9am. I show up Sat 9am, the guy at the service desk said he isn't aware of the situation with programming the key. I wait another 15 minutes while runs around trying to figure it out. He comes back and says they will take care of it. I waited 2hrs 15 minutes! I did not leave until near 11:30am!...to get a key and remote start FOB programmed!!!....on my Subaru....at a Subaru dealer!!! Unbelievable.

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Reason For Visit
Sales (New)

"Nick Knuper was a fantastic salesman in every respect. He..."

Nick Knuper was a fantastic salesman in every respect. He did an outstanding job convincing me to purchase a new 2013 KIA Sportage. My wife and I love this vehicle and hope for many miles of enjoyment. Thanks again Nick!!

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Employees dealt with

Nick Knuper


Reason For Visit
Sales (New)

"Everything from beginning to end of the transaction was..."

Everything from beginning to end of the transaction was handled with profound professionalism. At all times we were very much at ease. There was no pressure at any time.

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Reason For Visit
Sales (Used)

"the sales man and sales manager were very good at what..."

the sales man and sales manager were very good at what they do ..friendly ,helpfull.but overall they did the best to get me aproved after a chapter seven bankrupcy.thank you .

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rory


Reason For Visit
Sales (New)

"We drove over 2 hours to purchase our Limited Forester..."

We drove over 2 hours to purchase our Limited Forester from Bill Jacobs dealership. Of quotes from 4 dealerships they offered easily the best deal on trade in allowance and new vehicle price. Bill Havican and Jun David were a joy to work with. Got to be one of the best overall car buying experiences we have ever had. Five star experience coupled with a fine vehicle - can't ask for more.

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Bill Havican


Reason For Visit
Sales (New)

"Ricky Vargas meet me outside on a Very hot day as I was..."

Ricky Vargas meet me outside on a Very hot day as I was getting out of my car. He explained everything I needed to know as I drove off in my new Subaru.

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Ricky Vargas


Reason For Visit
Sales (New)

"I visited this dealer twice this week because I had a..."

I visited this dealer twice this week because I had a price match from Truecar.com. I dealt with Ricardo both times and was very impressed by his professionalism and knowledge of the vehicle. As a matter of fact, I was impressed with everyone that I dealt with (and I was never pressured into buying a car, which was a welcome change from previous experiences with other dealerships). Bill Jacobs Kia honored the Truecar price, and I ended up getting $2600 off of the MSRP. Since I tend to keep my cars for several years, the next time I'm in the market for a vehicle, I will definitely return to Bill Jacobs. I traded in my other car that had 215,000 miles on it, and the one I drove home in had only 3 miles on it when I picked it up. The only thing that was a negative about the dealership was the fact that the air conditioning was broken on the two 95 plus degree days that I visited them.

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Employees dealt with

Ricardo Vargus / Roberto Briones / Jeff


Reason For Visit
Sales (New)

"I received an excellent deal on my 2013 Kia Soul and the..."

I received an excellent deal on my 2013 Kia Soul and the team was outstanding in getting me financing on my 'less than perfect' credit rating.

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Employees dealt with

Roberto Briones, Lee Whitted


Reason For Visit
Sales (New)

"The first time I went in to this dealership I was dealing..."

The first time I went in to this dealership I was dealing with a salesman named Andrew, I was extremely disappointed when I got there because I had been completely lied to by him. The dealership did try and make the situation right, and the next salesman I dealt with, David Guerrero was very very helpful and friendly to deal with. Overall I am very satisfied with my experience and the purchase I made is working out great!

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