Bill Jacobs Volkswagen

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bill Jacobs Volkswagen:
This dealership practices in swith & bait or false advertising. I test drove an Eos on one day, visited the website and priced a Komfort trim level Eos and asked (via email) if the car was still available. It was and I went and picked it up. Once at home, I started reading the manual and going over things only to realize the car I had was NOT a Komfort trim. It turns out they gave me a base Turbo with heated seats and it did not have the six disc in-dash CD changer that they advertised nor any other additional equipment. They said it was a mistake but every Turbo they list in their inventory is listed as a Komfort with the additional equipment! I'm now waiting for them to try and make it right, but they still are trying to screw me over by having me pay extra for the Komfort - although they offered to pay 50%, they are basing it on MSRP which means they pay NOTHING!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bill Jacobs Volkswagen:
I bought my 2004 VW R32 from Bill Jacobs in March of 2004 through their internet sales representative. I paid MSRP for a car that was in high demand at the time. So, while I could have done better by waiting, the price was still in the ballpark.

My car now has just over 20,000 miles on it and I have had good experiences with their service department. The work has been done well, and the car is always washed and vacuumed before the keys are handed back. Occasionally it takes a couple of days to get an appointment--I do wonder why they didn't build a service department with more capacity.

Everyone has been very friendly and straightforward at the dealership. I do have one complaint regarding the service department. When I took my car in for its recent 20,000 mile service, the service rep produced a sheet showing "recommended" service items on a sheet that had the VW logo on top. I had reviewed the service booklet before this, and there were a lot--and I mean a lot--of items that were not recommended in the official factory literature. I questioned the service rep on this. He was a little sheepish and indicated that I didn't really need to have everything done.

I felt this approach was kind of dishonest on the dealership's part, so I've knocked down my ratings for "overall experience" and "pricing." I'm sure most people don't check their service manual before taking their cars in for service. I think this is an attempt to take advantage of uninformed customers. This is a shame, because up to that point my experience with both the sales and service departments was very positive.

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