Bill Kay Chrysler Naperville

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Kay Chrysler Naperville:
Both sales and service experiences have been excellent. Really went above and beyond to take care of the problem with the car and fixed every problem right the first time.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bill Kay Chrysler Naperville:
My wife and I were very interested in the new Pacifica from Chrysler. We were shopping via the internet and were put in touch with Thomas "GUS" Gustave the internet sales rep. I had a Cavalier and a Camry in trade. The Camry was not running, it needs a new water pump and timing belt. Gus told me that he could not gaurentee any price for the Camry without first seeing it. If the problem was indeed a water pump he would offer us $4000. I called Gus back and told him that I would be willing to have the car towed out if he would agree to the price of $30500 on an in stock Pacifica. I also told him that I was concerned I wouldn't have enough in trade to meet the 10% down required for the 0% 60 month financing. I inquired how much more cash I would need to complete the deal. He told me that we can work that out in person and to have the car towed in. He then agreed to the $30500 price for the Pacifica and $5525 in trade if the Camry needed no other work then a water pump. I proceeded to pay $80 to a local tow shop and had the Camry towed out. My wife and I then proceeded to the dealer. Once there we were informed that this price was with the factory $3000 cash back. I refered back to our conversation and how I specifically said I wanted 0% and this was the price given. Gus claimed that he said no such thing. Gus lied to our face and his manager proceeded to tell us how they couldn't possibly offer that price. I again spoke of our phone conversation and Gus apparently had amnesia and could only manage to smirk at us as his manager told us that we should have had the quote emailed to us for proof. The bottom line is DON'T TRUST THIS DEALER! In the future I will make sure I have everything in writing before trusting a phone price. We are still going to buy a Pacifica, just not from this dealer.

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