Bill Kay Downers Grove Nissan

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bill Kay Downers Grove Nissan:
My salesman Bartosh was very helpful and friendly. He knew about the vehicle and all things associated and was also warm and enjoyable to be around. My father and I went in to Bill Kay intending to look and possibly purchase a new '07 Xterra. We found one we liked and we're being treated by the finance department. We waited to see if the price would go down but unfortunately it did not. We then decided to keep looking at other delearships for a better price. At that point, the finance worker, like a little child, ran out to his manager to tell him we were leaving. It was almost as if we had taken his toy and insulted his mommy. The manager came in and guilted us by saying he had two porters working on the car getting it gassed and cleaned and that he couldn't believe we were leaving after such a long process. We we continued to try and pass him, he cut us off like a stubborn teenager, imploring us to stop being so thin and realize the work they put in to get the car ready. When we finally raised our voices he moved aside. At that point we would still have bought from them after shopping around perhaps, but no longer after his childish actions. A shame because our salesman was very helpful and knowlegable. Shame on him for being so irritating and rude. Never again will I step foot into a Bill Kay delearship. I expected more from someone who owns 90% of Ogden Ave.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bill Kay Downers Grove Nissan:
This dealership doesn't want to sell cars... I went in on a Saturday morning to buy a car. After filling out all of the paperwork the salesman Mike Navrot took it to the Finance department. We waited for 2 hours to be told that they will contact us about the final negotiated terms. I waited all day Saturday and Sunday for an answer. I finally called them back Monday morning and I was told that the finance people aren't in yet and that someone would contact me. Again I waited. I called back 2 hours later and was told the same thing. I finally grew tired of waiting so I called the General Manager. Then Justin called me back 1 hour later. He stated that the finance guy was with a customer and that they would then finally work on my paperwork. Well, 3 hours went by and no answer. I called Justin back to see if they sell cars or not. He told me that he would call me right back. Well, it has been 2 hours now and it is Monday night. I called again and spoke with my salesman Mike Nevrot again and he told me that he can't help me again and that it is out of his hands. Now, isn't a salesman supposed to try to help you by being your liason? No not Mike all he cares about is making a buck. What a young snotty, immature boy. I have a hard time believing that a car dealership doesn't care about selling a car. Afterall the car has been on the lot for 2 months. I thought that they want to sell them so they don't have to pay lot rent on them. Oh well, they just lost 2 sales, my wife and I were both going to buy new cars there is they were a little bit more customer friendly.

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