Bill Kolb Jr. Subaru

Bill Kolb Jr. Subaru
252 Route 303
Orangeburg, New York 10962

Sales: (866) 288-9439
Service: (845) 398-6330
Parts: (845) 398-6323

Manufacturer: Subaru

Most Reviewed Employees
Gary Mendelsohn Gary Mendelsohn
Sales Consultant
Rick Stockton Rick Stockton
Sales Consultant
Howard Bonfield Howard Bonfield
Sales Consultant
Sam Texler Sam Texler
Sales Consultant
Jerry Taylor Jerry Taylor
Sales Consultant
Sonny Ripps Sonny Ripps
Sales Consultant
Bob Moore Bob Moore
Sales Consultant
Richard Knel Richard Knel
Sales Consultant
Stuart Lesser Stuart Lesser
Sales Consultant
Ross Kelter Ross Kelter
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
SoundProof Customer Lounge
50" Plasma Cable TV
Express Service
Free WiFi
Desktop Computer
Instant Financing
Parts Store
Pet Friendly
Cable TV
Free Coffee
Free Loaner Cars
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.1/5
67 Reviews
Bill Kolb Jr. Subaru

Overall Score: 4 Star Rating4.1



About Bill Kolb Jr. Subaru
Certified: Bill Kolb Jr. Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bill Kolb Jr. Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Bill Kolb Jr. Subaru
11 Years ago our family set out to build a dealership like no other. Our goal: To make buying a New or Used Subaru a fun experience. Drawing on our 30+ years of experience, along with customer feedback, we set out on our plan of action.

To ensure a non-haggle sales experience, our salaried salespeople are not paid on commission but instead are incentivized on customer satisfaction.

All vehicles come with our 30 Day or 500 Mile Return Policy, so customers can “Buy with Confidence”.

People flock to Bill Kolb Jr. Subaru to enjoy this unique buying experience. We sell cars all over the country, in fact, all over the world.

Bill Kolb Jr. Subaru stocks 400+ New and Used Subarus for you to choose from; the largest inventory in the namore
tion.

We design our own unique Subarus which are only available at Bill Kolb Jr. Subaru and cannot be found at any other Subaru dealership.

We specialize in allowing customers to purchase only those accessories which they really want or need in a vehicle. Accessories such as power sunroofs, custom leather interiors, custom wheels, and Intel-A-Sync systems including Blue Tooth, In-dash Navigation, back up cameras plus much more are all available for you to personalize your Subaru.

We employ the best qualified Subaru certified technicians in the industry.

Our Discount Service Center is staffed with the highest percentage of Subaru certified Master and A level technicians anywhere. This saves you time and money because “we fix your vehicle right the first time”.

Our Discount Service Center is open Monday thru Friday 7:30pm – 6pm and Saturdays from 8am – 4pm to meet our customers’ busy schedules.

Our fleet of 18 brand new service loaner cars is available when you bring your vehicle in for service. If you choose to wait for your vehicle, you may enjoy the comforts of our new soundproof Customer Lounge area complete with computers, Wi-Fi access, a 50” Plasma TV and complimentary coffee. You can even watch your car be less

lauren11rad
5/12/2012 10:05:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Howard Bonfield

My Review of Bill Kolb Jr. Subaru:
Professional service from beginning to end. Sales people are kind and courteous, making our car buying experience enjoyable. It was really a pleasant experience overall. We will definitely be return customers and tell all our friends looking for a new car to go to Bill Kolb Jr Subaru.

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jobot
5/7/2012 8:35:11 AM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Taylor

My Review of Bill Kolb Jr. Subaru:
Went and purchased a used 2011 impreza on saturday 4/28/12, my salesman, Jerry Taylor couldnt have been a nicer straight shooting salesman. Price was right on, financing went well. The whole thing took about three hours, shopping, test drive, negotiations/financing and signing the paperwork. My wife picked the car up on monday after work.
Only problems/issues,
1, The car had only one key so we had to go back and get the additional key/programing, took an hour problem solved.
2. Bumper had a gouge in it, they fixed it, problem solved.
3. The car was not detailed properly, it left alot to be disired, I went home, wiped the interior down with an armoral wipe, vacumed it, some mothers wax on the outside a little tire shine and the car looked new! Totally expected the dealer to do this but I did it problem solved!
4. No tire valve caps, but they did manage to get the Bill Kolb emblem and license plate advertisments on the car, three advertisments on my car but no detail or valve caps, I consider valve stem caps a safety requirement as they prevent dirt and road grime from clogging the valve, preventing pressure adjustments, ironic. I now have this thing with Bill Kolb glued to my car! Bought 4 caps $1.35 problem solved. Got to get a heat gun and get that emblem off then that problem will be solved.
5.The above leaves me to believe that the car was not totally inspected and some details were left unattended, I just hope nothing major was not overlooked. Time will tell.

I think my car was overlooked by the prep department, the imprezas look alike and maybe they had two or three in at the same time same color. Maybe they were busy and being "pushed". I just dont see how the detail, valve caps and washer fluid were over looked if the car was pre-certified as indicated and paid for. I could have bought the same car privately for less money and gotten the same assurance that my car was in good order. I didnt mind paying more for the piece of mind a pre-cert car has. This i did not get.

The prep department needs to make a check list, and whoever does the work/look over on a certain car needs to sign off on the check list, if issues like im having arise then it can be tracked back to an individual. The customer should get a copy of that check list for piece of mind.

Im happy that my issues are small but the truth is in the details in life and the details of Bill Kolbs used cars arent too good in my humble opinion.

Im not looking for any compensation what so ever, i just feel you should know as you seem receptive and caring about peoples opinion of Bill Kolb as you should. This I feel goes a long way in terms of customer relation and customer satisfaction.

Thank you for your attention to my feed back, respectfully,

jb

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Response from: Bill Kolb Jr. Subaru
Added: 5/7/2012 11:54:26 AM
Since I do not have your contact information via DealerRater, could you kindly please contact me at your earliest convenience.

I may be reached at 845-398-6331 or via email at mkolb@bkcars.com. Both are my direct contacts.

I want to make sure your Impreza is completely detailed, that we replace any missing tire value caps, and whatever else you feel needs to be brought to my personal attention.

I want you to be completely happy with your experience with us, not just partially satisfied.

Buying a car today is an expensive investment and we recognize and appreciate that.

I want to make this right for you.

I look forward to your call or email.

Maryann Kolb
President

Response from: jobot
Added: 5/7/2012 12:48:43 PM

Thank you for your response to my review. The valve caps were replaced by myself and i detailed the car myself.
1. My concern is how come they put three advertisments on the car but didnt detail the car or replace the missing caps?
2.Who gave them permission to glue something to my car?

The time for me to be satisfied has come and gone. These are things that should never of happened!

If you want me to be fully satisfied and you want to do right by me then reinburst me for my time to detail the car, it took me an hour. Send me a check for whatever your guys bill for an hour of service.

Also you can pay to have the emblem removed, i have a auto body shop near my home that will do it for $25.00.

respectfully,

Response from: Bill Kolb Jr. Subaru
Added: 5/8/2012 4:19:20 PM
Thank you for contacting me. Please accept the check I sent you for the time you spent detailing your car. I am delighted to hear we were able to resolve this matter for you.

Enjoy your Subaru,
Maryann Kolb

Response from: jobot
Added: 5/8/2012 8:25:12 PM
The owner of the dealership was extremly receptive to my feedblack and made compensation for the lack of detail on the car at the time of delivery. She seemed truly concerned about my satisfaction.

milady312@msn.com
4/19/2012 1:28:51 PM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jerry Taylor

My Review of Bill Kolb Jr. Subaru:
I purchased a used 2009 Forester. They had me test drive one with the front passenger side arm rest missing. They did replace it. I asked them for new tires and they told me that they were in good shape. I couldn't stop my car in the first snow storm going 15 mph. That's not why I bought a Subaru. I called the dealership and they told me that they couldn't do anything about it. I spent over $600.00 replacing the tires.

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Response from: Bill Kolb Jr. Subaru
Added: 5/2/2012 2:40:32 PM
Bill Kolb Jr. Subaru wrote on 5/2/2012 2:38:53 PM:
This is personally from Maryann Kolb, President of Bill Kolb Jr. Subaru.

As Chris mentioned, our vehicles go through an independent third party inspection so you can feel confident you are buying a quality vehicle from our dealership.

There may have been other contributing factors as to why you felt you could not stop safely in the snow this past winter. I am not sure what the exact conditions were. The bottom line is we want you to "be" and "feel" safe in your Subaru.

I would be very happy to go through your entire vehicle and ensure the brakes, tires, operating systems etc. meet factory specifications and give you a full report in writing.

We want you to be completely satisfied with your Subaru and your experience at our dealership.

Please contact me directly at 845-398-6331 or via my personal email at mkolb@bkcars.com so we can arrange this inspection at a time that is convenient for you.

I look forward to hearing from you.

Maryann Kolb
President

ness1785
3/30/2012 11:33:21 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Mendelsohn

My Review of Bill Kolb Jr. Subaru:
The people at Bill Kolb Subaru were very infomative with any question I had. If there were any sort of issue during the buying process my sales man was especially helpful in making sure the issue was resolved as smooth and quickly as possible. The atmosphere was friendly and comfortable. I would highly recomend this place and have already put out the good word!

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Response from: Bill Kolb Jr. Subaru
Added: 4/12/2012 12:25:52 PM
Thank you for taking the time to write such kind comments regarding your experience at our dealership. It is our mission to make the car buying experience as informative and enjoyable as possible.

We are always here to answer any questions. We promise the same excellent quality experience in our service department as well.

Enjoy your Subaru!
Many thanks,

Maryann Kolb
President

debbifleck
2/29/2012 6:03:25 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny

My Review of Bill Kolb Jr. Subaru:
upon the enthusiastic advice of several friends who own Subarus, I visited Sonny at Bill Kolb Subaru. He gave me detailed information on the many safety and comfort features of the 2012 Outback and worked with me to find just what I wanted - I told him I didn't need lots of bells & whistles, just good, safe, dependable, and comfortable transportation - and heated seats! The haggle-free, no-pressure sales at Bill Kolb is a pleasure, and Sonny's warm, friendly manner and obvious knowledge of all things Subaru made purchasing my first new car in almost 20 years a pleasure! I've recommended Sonny and Bill Kolb Subaru to many friends and will continue to do so.

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Response from: Bill Kolb Jr. Subaru
Added: 3/30/2012 10:52:59 AM
Bill Kolb Jr. Subaru wrote on 3/30/2012 10:52:30 AM:
Thank you for your kind comments regarding your experience with Sonny and with our dealership.

Sonny's compassion and genuine concern for his customer's experience is remarkable. He thoroughly enjoys working with customers to ensure they get the exact vehicle that meets all of their needs and wishes. After all, buying a vehicle is one of the most important decision one makes in one's lifetime. The experience should be enjoyable and rewarding.

Enjoy your new Outback! We are so happy for you.

Congratulations!

Maryann Kolb
President

NYsuby7
2/29/2012 1:23:24 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny Ripps, Mark, Chris and Maryann Kolb

My Review of Bill Kolb Jr. Subaru:
I pre-ordered a 2012 Impreza Sport w/CVT in Oct 2011. It was delivered in Mid December. I have made several purchases at other dealerships and have been most impressed with the customer care that this one provides. Sonny handled the sale of my Car and kept me up to date with it's status at enough intervals that my impatience didn't have a chance to grow too much. In my brief interaction with Ms. Kolb I fully understand why the company is as successful as it is. She is very attentive to the customer and does not hesitate to get involved in order to resolve and issues that arise. Between Chris and Mark I was able to get a couple of issues squared away promptly and professionally. I am happy with the vehicle and will not hesitate to go back when I'm ready for my next one.

As with all dealerships, the service/parts dept is where you will spend the big bucks. Luckily I have not had any serious issues with my 3 Subaru's yet but I have ordered parts at Bill Kolb and they got the parts for me right away and called me as soon as they came in. The Service Techs are friendly and easy to talk to about mechanical issues if you're a DIY type like me. And they won't charge extra for fixing whatever you break afterwards lol.

Overall... Good dealership so far.

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Response from: Bill Kolb Jr. Subaru
Added: 2/29/2012 1:57:15 PM
Bill Kolb Jr. Subaru wrote on 2/29/2012 1:56:57 PM:
How exciting! You must be enjoying your new Impreza Sport! The new 2012 Impreza is fantastic.

It was a pleasure meeting you.

Stop by anytime. Myself, and any member of my staff, are always available to you.

Enjoy your Subaru!

Happy Driving,
Maryann Kolb

jars54
2/26/2012 11:21:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Aaron Santiago, Michael Poznanski, Paul Spiegel

My Review of Bill Kolb Jr. Subaru:
Having to face the unnerving notion of replacing our trusty eighteen-year-old Honda workhorse amid ever-increasing household expenditures, was not a task we particularly relished undertaking anytime soon. Yet, duty called. Impulsively, we turned to what we knew...Hondas. It didn't take long to realize subsequent to visiting several dealerships, that our long-standing tradition of exclusively purchasing new cars, was no longer a viable option for us at this time. Reluctantly, we were compelled to consider the prospect of going the used car route instead. Thankfully, friends of ours suggested Bill Kobb Jr. Subaru, on Route 303 in Orangeburg. Experiencing favorable ownership of several Subarus, and knowledgeable of their upstanding reputation respective of used car sales; our friends remained highly confident of us achieving the ultimate in personal satisfaction therein. How right they proved to be.

Immediately upon entry we sensed something uniquely distinctive about the place. Not only was said locality physically packed and bustling with a continuum of consumer inquiry and related happenstance, it too seemed enriched with an overwhelming ambience of eagerness and excitement radiating from both shoppers and assigned associates alike. Before long a most welcoming representative who eventually inquired if we had a scheduled appointment approached us. Accordingly, we readily acquiesced our dual debacle of not only being void of a previously arranged engagement, but basically unenlightened as to the overall nature of a Subaru. Without delay he assured us someone would be available to assist us.

Enter Mr. Aaron Santiago, Sales Consultant. Although in between prearranged meetings, Aaron's overall attention and demeanor toward us was collective, fixed and genuinely cordial. Moreover, he was in ready possession of a quick-witted, highly insightful reserve of relevant automotive facts and concerning particulars at hand. Upon an initial advisement of financial parameters and expectations, Aaron suggested a 2011 Impreza. Soon thereafter we found ourselves actively behind the wheel of same, experiencing an advanced level of motoring upon local streets and parkways like never before. In the vehicular sense, we were sold. However, after sitting down and working with actual figures, the numbers were just not adding up for us.

Enter Mr. Michael Poznanski, Sales Manager. Like everyone we met thus far, Michael too was extremely pleasant and most responsive in further consideration of our current pecuniary pickle. Straightaway, he had put forth several economic options including leasing, which did not appeal to us at all. In full understanding, Michael ultimately proposed to purchase our old clunker and facilitated discovery of a more manageable interest rate on a car loan. Last but not least, enter Mr. Paul Spiegel, Financial/Service Consultant.

Paul proved most influential in alleviating last minute financial anxieties as well as affording us a great rate on an extended full-service contract for our newly purchased Impreza. To date we are throughly enjoying our Subaru knowing that we've achieved the maximum in exceptional vehicular performance, safety and premium value.

Thank you, Bill Kobb Jr.

Sincerely,
Robin & Jimmy Condoluci

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Response from: Bill Kolb Jr. Subaru
Added: 2/27/2012 10:54:20 AM
Bill Kolb Jr. Subaru wrote on 2/27/2012 10:53:41 AM:
Robin and Jimmy:

We are so excited you are happy with your Subaru!
Aaron, Michal, Paul and all of my staff are always available to help you with your vehicle purchase decision and service needs.

We look forward to a long term relationship with you both.

We wish you many enjoyable and safe driving miles in your Subaru!

Please to not hesitate to ever contract me if you have any questions.

Congratulations -

Maryann Kolb
President

845-398-6331

jimashe
2/22/2012 8:15:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Stuart Lesser

My Review of Bill Kolb Jr. Subaru:
Stuart and the financing person (whose name escapes me) worked hard all day to put this deal together for my son and me. My son got the car he dreamed of, which we were searching for online for months, and I got the price and terms I could handle. I had "problem financing" so I know it wasn't an easy task. Hats off to them for their extra "above and beyond" effort to let me drive home in my son's new 2006 Subaru Impreza WRX.

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Response from: Bill Kolb Jr. Subaru
Added: 2/22/2012 10:43:58 PM
Thank you for your kind moments.

We specialize in helping all of our customers obtain the best finance and lease rates in addition to the lowest initial cost of the vehicle.

We have strong relationships with the top financial banks and institutions.

We were glad to have been of service.

We are thrilled your son loves his WRX!

We strive to make "Drving Dreams" come true!

Thank you!

Sincerely,
Maryann Kolb
President

Imprezamom
2/22/2012 10:57:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny Ripps

My Review of Bill Kolb Jr. Subaru:
I am leasing a 2012 Impreza. The whole experience at Bill Kolb Subaru was so pleasant and virtually stress free! Sonny is an excellent salesman; very friendly, thorough, and knowledgeable. I will definitely be recommending Bill Kolb, Jr. Subaru.

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Response from: Bill Kolb Jr. Subaru
Added: 4/12/2012 12:36:19 PM
I thank you for your willingness to recommend us in spite of what happened.

I apologize we misplaced the original check but am happy we resolved the manner to your satisfaction.

We are the #2 Subaru dealer in the country as far as our relationship with Chase goes in terms of financing.

As a dealership, we do not control the finance rate that we are given by the finance company. Much of that is determined by credit rating, the vehicle, down payment etc. I can assure you though, that due to our relationship with Chase we can provide you the lowest rate possible.

Enjoy your new Impreza!

If you have any further questions please do not hesitate to contact me directly at 845-398-6331.

Maryann Kolb
President

tarammcdonough85
2/20/2012 4:10:24 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ross

My Review of Bill Kolb Jr. Subaru:
I just picked up my 2011 Subaru Legacy today and I have several concerns with how the transaction was handled.

I test drove two cars on Thursday night and called the salesman on Friday morning to let him know what car I intended to purchase. He said he would get the paperwork started and I agreed to come by after work around 5pm. I ended up getting stuck in a meeting and did not make it to the dealership until around 6pm. Luckily, there were a few very helpful salesman still available and I was able to complete the paperwork (Ross had already left for the day).

I then met with Paul, the finance manager. I had already run my credit that week to make sure I knew what my interest rate should be. When I asked him the rate, he told me it would be 4.69%, much higher than I was expecting. I told him flat out that I was not paying above 4% and reconfirmed my credit scores. He immedialtely obliged and did not give me trouble with this. I know its common practice to pad the interest rates so I was not surprised about this. He then asked for a check for a $500.00 deposit and advised to bring the remaining amount in a bank check when I picked the car up.

When I came in on Monday, I brought my bank check with me and began signing the financing paperwork. I double checked the rate and monthly payment (just in case!) and everything looked good. I gave the salesman my down payment bank check and he told me I was $500 short. I told him I had given my deposit to Paul in finance. The salesman went and check around and came back telling me the check "had been lost and no one knew who it belonged to so they shredded it". I was a bit confused that my check was "lost" and "found" within such a short period of time. In addition, whoever found the check did not bother to check the name and find the buyer's file. They just "shredded" it?

I then wrote another check to cover the deposit. The salesman took it and went to the finance office. He came back and told me it "wasn't going through", implying the check was bad. He asked for a credit card and I told him I only used debit and the funds were coming from the same as the checking account. He went and ran the debit card and it went through immediately. I told him I was very concerned that I had paid for my deposit 3 times now and it was entirely possible that all three amounts would be deducted from my account. There was no way to prove the original check had been shredded and in addition, the other check was called in via "telecheck" and could potentially come up in my bank account as a charge at some point. I will continue to check my account to see what happens with this. It is very disconcerting that they are so careless with customer checks. There was obviously an issue with the second check being called in because the money was definitely in the account (it went through with the debit card!)

Other concern of mine was when I overheard another salesman on the phone with another customer. He was telling him that "the pricing wasn't negotiated over the phone but he was welcome to come in a dicuss it" and also that "they wouldn't lose a deal over pricing". To me, this indicated the pricing was flexible. When I went in to buy my car, I was told that there was one set price and absolutely no negotiating on it. I paid full price but for some reason, the other salesman was telling another customer that they would consider offers.

Although I love the car, I am a little nervous with Bill Kolb Subaru and I waiting to see what happens with my other two deposit checks. I didn't like the fact that they were so casual about losing my first check and expected me to just write up another one.

Be careful with this dealership. Make sure you check your credit before going to finance, definitely ask for the carfax and get everyone's name (in case they lose your checks!!)

The car is nice but I feel as though I could have gotten the same car anywhere else.

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Response from: Bill Kolb Jr. Subaru
Added: 2/20/2012 10:27:08 PM
I am so sorry for the confusion. This is not a common occurrance I assure you.

I will have my accounting office, and sales manager, Mr. Chris Flood, look into this immediately and contact you to clarify any questions and give you "peace of mind" regarding your checks and entire transaction.

We will make sure you are completely comfortable and ALL of you questions are answered thoroughly.

Thank you,
Maryann Kolb
President

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