Bill Pierce BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Pierce BMW:
Bill in the BMW service department worked tirelessly on a mysterious issue that my 2001 X5 was experiencing. He tracked down the cause and saved me from having to purchase unnecessary parts. Kudos to the whole team for great diagnostic skills and a winning attitude.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bill Pierce BMW:
The sales people are great, very professional with no high pressure at all. We probably made 5 or 6 trips to this dealership before we purchased and never felt uncomfortable about taking our time making a decision. "Sar" is a wonderful addition to the sales staff, and while it's hard to say a car salesperson ever 'care's' about a customer - she sure makes you feel that she does.

We seriously considered buying an Audi, but we refused to engage in Lithia's sleezy sales tactics where they turn you from one sales person to another when you refuse to buy on the spot.

However, it is difficult if not impossible to get the kind of deal on a BMW at Bill Pearce Reno that you can get in a bigger metro area, i.e. SF Bay area. There basically is no competition. Your options are to go to Las Vegas (a long drive) or buy in California and get the dealer to drive the car over the NV state line for you to take delivery.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Pierce BMW:
The sales team here is very rare. No hassle, lies, or BS. Very respectful to the customer. I haven't ever been to a dealership where the salesmen didn't feel like predatory sharks, or else they already marked you as a non-sell and ignored you. Except this place.

The service is another department. They are very friendly, polite, and are really trying to keep you happy. The quality of the work was good. Not mind-blowing super but I'm happy they did what we asked them to. The price was a little steep but hey, what do you expect from THE only BMW dealership in town?

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Pierce BMW:
My partner and I own a BWM X5, BMW 330ci, and a MINI S -- all of which are part of the BMW brand. The X5 is not even two years old and it has been in the shop 17 times. They last time we left the dealership, our service engine light came on only two blocks away from the dealership. Their solution, just ignore it. They continually try to charge us for work that should clearly be covered under warranty. And, they are sl-oooow. The last time we took the X5 in for service, the dealership had it for more than three weeks. Our MINI Cooper is leaking cooling fluid. The basin that holds the fluid is clearly defective. We cannot drive the car without it overheating. We took the car to get serviced and were told they do not service MINIs even though they sell them. The dealership's solution, tow the car more than 150 miles to Sacramento, California where there is an "authorized' dealership. I'd strongly recommend buying somewhere else. These people will take you for a ride.

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