Bill Pierce BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Pierce BMW:
2004 X5 CPO has been in at least 15 times for the same problem without resolution. Replacing band aid items and tons of excuses. reset the computer every month etc. Most recently teh "economy" was the excuse why the transfer case and transmission were not replaced. The are clearly in need of replacement. I have spoke to foreman, S.A. RTE who confirmed my issues with the vehicle. Simply said BMW is backing away from their warranty programs when it really comes down to it. Don't buy the hype by a Toyota product and change the oil once a year brakes every two and a set of tires. The Toyota is the ultimate driving machine..

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bill Pierce BMW:
In Feb 2009 we went to Bill Pearce Motors in Reno NV to look at some cars. My wife looked at a BMW M6 and my daughter looked at a BMW X-3.


The following description is how we were lied to and cheated out of our money.


I had bought a new Porsche 997 Turbo 2007 model from the dealership before so I let my guard down that was a REALLY BIG MISTAKE.

When I spoke with Scott Callister the General Manager after showing us a 2007 BMW X3 he said it would have all new tires, brakes, and service done on the vehicle. We had a new set of chrome wheels put on the vehicle and took it home. That night the left front tire went flat, it seems they forgot to tighten the valve stem so the tire went flat. Then I looked at the brakes and noticed the discs were very worn. When I asked why the brakes were not new I recieved either no answers and was told to be sure to bring the vehicle back in a year or so and they will install the new brakes. Once again we were told one things durig the sale and then something else after they had our money.


Now that was only the beginning of our problems. Next my wife looked at a BMW M6. After a few deals on the car we bought the car

We told Bill Pearce Motors we would pick it up in about a week. Remember earlier in this article I said I let me guard down, well that was a mistake. When I read the contract that night I noticed the car was a 2008 not 2009 as we were shopping for.

Remember I did not take the car house yet and I called the next day and said I wanted a 2009 and did not want this car. When I went back to the dealership the next day to rescind the deal with Scott Callistor the General Sales Manager who sold me both vehicles .

At this point when we met with Scott Callistor we asked to get our money back or gt a 2009 car as we thought we bought the day before. Once again we were lied to by Scott Callistor he stated ( the 2008 and 2009 M6 were the SAME Car the ONLY difference was the price. Scott Callistor then lowered the price again and using Scottxs lie as the reason we rewrote the deal for less money and said we would take the car in about a week.

We picked up the car a few days later and when I was checking the internet for some other M6 info when I found out we were lied to AGAIN by Scott Callistor. There were many new items I could have gotten on the 2009 M6 models and the cars were differences in the 2009 model M6. That night I put the M6 in my garage and noticed many problems with the paint and body work.

When I called Scott Callistor the next day he told my the car did not have that much damage to it and that Bill Pearce did not have to disclose the damage or repairs done to the car. So we returned the car to the dealership and told them we wanted our
money back but once again.

Scott Callistor a few days later called and said the Manager had requested we give them ONE MORE TIME to fix the car right. Against our better judgment we agreed and when it was repaired for a third time it was even worst then the first two times. So we left the car there and asked for our money back again. Now we know Scott Callistor lied to us about the year of the car, the fact that the car was 432 days old when we got this "NEW" car, Scott then lied about the amount of work done or needed to be done to repair the vehicle to new see Estimate of $5664.40 to repair this NEW car that had front end damage, a big 3/4 inch hole drill in the hood, truck lid painted hood, fender and front grill paint. Next read the report out lining how Scott Callistor and Bill Pearce Motors LIED to us, see Official Wreckcheck Car Scan Center Report

Scott Callistor and Bill Pearce Motors to this day say that nothing happened to the car but a small dent on the hood, they fixed but did not legally have to disclose that to me. See Photos of the hole in the hood, and the mis-alignment of the hood, front grill and bumpers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Pierce BMW:
This was the worst experience I have ever had! I took my X5 to this dealership for service to have a few minor things fixed, during my first visit my car was returned to me with a ding, which they graciously offered to fix, instead of having their body shop fix the ding they had Dent Pro do the work, when I picked up the car the paint was wavy, in short I couldn't believe they would release a car back to the customer that had been fixed so poorly, while doing the finally walk around before taking the car, inside there had been something dripped on the center console armrest that could not be removed, along with a large crack in the center console wood trim. Arrangements were made to have the paint corrected and the inside damage repaired, before returning the car for the next repairs I asked that the paint repairs be fixed at "their" body shop, each time I requested their shop I was assured it would be taken care of "with their body shop". I dropped my car off on a Tuesday and was told it would be completed by Thursday or Friday, I received a call on Wednesday that the tail light I needed fixed was more than just a burnt out bulb and the assembly needed to be replaced, I was also told the opposite side would soon need to be replaced as it had signs of the same problem, they quoted me the price and I agreed to have both sides fixed. I had not heard from them by Friday and called to let them know I was on my way late Friday afternoon to pick up the car, I arrived at the shop and was told that my car was not finished as they did not have the part in stock, on Wednesday when they called they told me they had both parts in stock. I was told the paint was not complete as they could not work on the car as it had rained that day, hmmmmmmmmm strange that their body shop did not work when it rained. When I left the dealership without my car I called their body shop to see if they had any record of my car in their shop that week, the answer was 'no' that the car had not been seen in their shop, so who worked on my car? Dent Pro,,,,, after I had asked that they not work my the car after their horrible job the first time. The service person that wrote up my service order stood their and looked me in the eye and told me their body shop had done the work, and now is telling me she did not lie to me. What would you call it? The center console armrest was not replaced, it was sent to someone who died the leather. This service department is very shady and does everything but tell you the truth. I did not purchase my X5 from their dealership but I did try to get information on purchasing one of their used X5's before buying, I never received an answer from them and ended up buying elsewhere. So far I have spent $2400 on repairs which I do not have a problem with paying for, "BUT" I took my car to their dealership as I thought being a BMW dealership I would get excellent workmanship and service. I will not be back again and anyone that I know that owns a BMW will "NOT" be recommended to Bill Pearce for service, they cannot be trusted who knows if anything they tell you is the truth when servicing your vehicle. I would be ashamed if I owned a business that operated with such dishonesty to their customers, so much for customer service from Bill Pearce BMW...
Lori Thompson

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Pierce BMW:
Bill in the BMW service department worked tirelessly on a mysterious issue that my 2001 X5 was experiencing. He tracked down the cause and saved me from having to purchase unnecessary parts. Kudos to the whole team for great diagnostic skills and a winning attitude.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bill Pierce BMW:
The sales people are great, very professional with no high pressure at all. We probably made 5 or 6 trips to this dealership before we purchased and never felt uncomfortable about taking our time making a decision. "Sar" is a wonderful addition to the sales staff, and while it's hard to say a car salesperson ever 'care's' about a customer - she sure makes you feel that she does.

We seriously considered buying an Audi, but we refused to engage in Lithia's sleezy sales tactics where they turn you from one sales person to another when you refuse to buy on the spot.

However, it is difficult if not impossible to get the kind of deal on a BMW at Bill Pearce Reno that you can get in a bigger metro area, i.e. SF Bay area. There basically is no competition. Your options are to go to Las Vegas (a long drive) or buy in California and get the dealer to drive the car over the NV state line for you to take delivery.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Pierce BMW:
The sales team here is very rare. No hassle, lies, or BS. Very respectful to the customer. I haven't ever been to a dealership where the salesmen didn't feel like predatory sharks, or else they already marked you as a non-sell and ignored you. Except this place.

The service is another department. They are very friendly, polite, and are really trying to keep you happy. The quality of the work was good. Not mind-blowing super but I'm happy they did what we asked them to. The price was a little steep but hey, what do you expect from THE only BMW dealership in town?

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Pierce BMW:
My partner and I own a BWM X5, BMW 330ci, and a MINI S -- all of which are part of the BMW brand. The X5 is not even two years old and it has been in the shop 17 times. They last time we left the dealership, our service engine light came on only two blocks away from the dealership. Their solution, just ignore it. They continually try to charge us for work that should clearly be covered under warranty. And, they are sl-oooow. The last time we took the X5 in for service, the dealership had it for more than three weeks. Our MINI Cooper is leaking cooling fluid. The basin that holds the fluid is clearly defective. We cannot drive the car without it overheating. We took the car to get serviced and were told they do not service MINIs even though they sell them. The dealership's solution, tow the car more than 150 miles to Sacramento, California where there is an "authorized' dealership. I'd strongly recommend buying somewhere else. These people will take you for a ride.

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