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Bill Ray Nissan

4.6

101 Lifetime Reviews

2724 N Us Highway 17-92 , Longwood, Florida 32750 Directions
Sales: (407) 831-1318

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101 Reviews of Bill Ray Nissan

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June 13, 2017

"Stay Away From Bill Ray!"

- Mahdey13

Purchased a brand new 2017 Nissan Maxima SR, from day one this has been a horrible experience. The emblem was already missing paint in the lettering, the stitching on the steering wheel looks sloppy, the back black spoiler was scratched up. While I was getting the windows tinted at a tint shop it was brought to my attention that the back left window had a deep scratch from when they removed the promotional material/pricing taped on the window (when I called my sales rep she lied to me about on which window they put the pricing information) ultimately repaired it when it became obvious that I wasn't letting that fly. The sales rep tried to overcharge for the vehicle($8,000 more than what I actually purchased the car for). Only reason I didn't pay that price was because I went home and looked Online. Then lied to me about multiple features of the SD card and Camera and the fact that they offer complementary full car washes(LIE ALSO) That's just the purchasing experience.... now onto the service department, they are constantly changing staff so very difficult to build a lasting relationship with one of there reps, they cleaned the interior of my car and scratched up the center console with a dirty rag(denied and LIED about it)and yesterday after my oil change I noticed a nice mark ($300 damage) where the lift goes. It's obviously from the lift positioning however they vehemently denied it, argued with me and lied. To add humor to the situation they are so concerned with there rating through Nissan to where they will coach you on the reviews, pure un professionalism. The General manager told me to give him a call if I had any problems and guess what? I called left a voicemail and never heard from the GM, pure lip service. I will never purchase another car from them, and I would never recommend anyone go here to purchase a car or service your car.. STAY AWAY! They are nothing but a bunch of misleading liars.. It starts with Ownership then down to management and trickles down to there sales reps. Sat down with the owners son, Brian, and his only concern is this REVIEW. He continued to deny it happened at there dealership and essentially wasted our time to come out to the dealership. We left frustrated and disappointed realizing these people only care about themselves, the bottom dollar and not the buyers experience. Save your self a headache and get as far away from this dealership as possible!!

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No
Employees Worked With
Brian Ray
June 07, 2017

"“One-Awesome-Team”"

- dean-k

The whole team at Bill Ray Nissan (Sales & Service) is “One-Awesome-Team” that I highly recommend that you also select as your primary auto company. “6 stars!” I have been a fully satisfied customer of Bill Ray Nissan for approx 15 years. I have always had high quality service, by very courteous and professional staff. Over the years, I have purchased two new cars there, and had at least four of my inuse-cars fully-serviced by their excellent service department. The Sales & Finance experts I’ve purchased from are Bo Rhodes & Kelly Bailey. They gave me a very fair trade-in valuation and an awesome sales-price of our 2017 Murano-SV. Bo & Kelly were very informative & courteous to my wife & I. The whole transaction was smooth and rewarding. I’ve been a devoted customer (almost 100% ‘exclusively’) of the Bill Ray Nissan Service Department for over 15 years. Service Managers Richard Morris & John Wright have always Always provided the utmost in customer-care. Their whole staff is professional, reliable, thorough and courteous. Their senior lead mechanic (James Frazier) has extensive technical training on all the latest Nissan & Infiniti technologies. They have all the latest tools & equipment, their workshops are clean & organized, and the whole Service Department facility has recently undergone a new sleek-n-modern renovation including a comfortable waiting-room (with WiFi, TV & beverages). My advice: Get to know the Bill Ray Nissan team (even if you don’t necessarily own a Nissan or Infiniti brand, as they can easily handle many different makes & models). You’ll also come to realize that they’re a super high-quality team which differentiates them higher than the competitors. Sincerely, Dean Kowal, Winter Springs, Florida (June 7 2017)

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Yes
Employees Worked With
Richard Morris, John Wright, James Frazier
September 24, 2016

"Don't trade a car in here"

- September

We had read reviews before about the value that your trade-in was given at the dealer to offset their low prices. I guess we had to see it for ourselves. We did. The trade value offered after finding a car and getting a good price was 4 thousand less than other dealers in the area. The place also is a construction zone with very little usable space inside at this time.

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No
Employees Worked With
internet sales
July 15, 2016

"Reza is awesome "

- 4corrs

Omgosh we had the best experience here working with Reza. He was super nice and delivered on everything we asked for. Reza got me the exact car i wanted with the accessories i really wanted. He responded immediately and we couldn't be happier!

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Yes
Employees Worked With
Reza
January 04, 2016

"Excellent all around."

- JLeon

My last two vehicles purchased have been through Bill Ray Nissan with the same salesman, Murphy Santana. When it came time to purchase a new vehicle I reached out to him again which says a lot when it comes to purchasing a new car! He clearly gives you the breakdown in pricing and what your options are, which is a great price when compared to other dealerships in town. I highly recommend this dealership. Their sales, finance and service team are fantastic.

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Yes
Employees Worked With
Murphy Santana
December 30, 2015

"excellent experience "

- sheri rutledge

I've purchased my last three vehicles from Bill Ray and worked with an awesome salesman Murphy Santana. They were extremely professional and did an awesome job in meeting all my needs. I'm Guly recommend this dealership.

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Yes
Employees Worked With
murphy santana
December 26, 2015

"POSITIVE DEALER EXPERIENCE"

- toolman128

Since 2008 I have made four new car purchases/leases from Bill Ray Nissan. Murphy Santana has been my salesman for the past three transactions, and has made my car buying experience a breeze. Whether working with me on prices, or helping find the perfect vehicle, I have never left the dealership feeling disappointed or unfairly treated. Mr. Santana's courtesy and professionalism are valuable assets to your sales team. Malcolm Reife

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Yes
Employees Worked With
Murphy Santana
December 24, 2015

"Great sales and service"

- demond7219

My experience at bill Ray Nissan was excellent. I purchased a Nissan Altima from Murphy Santana. During the process he took great care to get me into a car that was suitable for my family and I. The whole experience was great I never felt pressured to make a purchase and my mind was totally at ease.

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Yes
Employees Worked With
Murphy Santana
December 22, 2015

"Fantastic Experience "

- baez436

Bill Ray Nissan really cares about their customers. I went in looking for a car and this is the 1st time I actually felt valued and respected. The associate that helped me was extremely informative, down to earth, zero pressure and his product knowledge was impressive. 1st class organization all the way!

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Yes
Employees Worked With
Murphy Santana
December 21, 2015

"Made me feel welcome"

- DH1125

First time leasing a car and overall felt very welcomed while at Nissan. Answered all the questions we had and was even willing to go the extra mile at times to accommodating my needs. Have definitely earned a loyal customer out of me based on my experience.

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Yes
Employees Worked With
Murphy Santana
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