Reason for Visit: Service
I recommend this dealer: No
My Review of Bill Wright Toyota and Scion:
I initially purchased a silver 2006 Toyota Tacoma 4x4 (2.7L) truck from Bill Wright Toyota, which got turned in due to the lemon law act for an unfixable front end problem. The replacement truck (a white 2006 Toyota Tacoma 4x4 SR5), had shifting problems and poor suspension issues from the start. Multiple complaints from me yieled no help on either problem. Instead, I got the standard reply of, "The truck is working normal." So, out of my own pocket I upgraded the shocks ($800+ dollars), only to find out of a rear spring and shock TSB issued by Toyota. After much lobbying, I finally got approval for this work to be done - which helped my suspension problem. However, I was out the $800+ dollars for the shocks. In the course of installing the rear springs, the tech inproperly installed the differential (wrong geometry), and this took out my driveshaft carrier bearing. I made multiple attempts complaining of driveline noise and vibration with the standard answer of, (you guessed it), " That's normal driveline noise." Took the truck to a driveline service center that found the chewed-up carrier bearing, the wrong geometry and a bent left rear axle. I guess, according to Toyota, this is all normal. Another Toyota dealership even gave me the same B.S. about the noise (Sierra Toyota). I'm now out over $1000 in repair of the axle, driveshaft and differential alignment.
As far as the shifting problems, I had the clutch pedal TSB preformed with little help to the crappy shifting of this truck. Funny, the first truck (the silver one) didn't have this problem. Along with the poor shifting, at 50K miles the clutch started slipping when I would go into 4WD. Again, disgusted with the non-service of the dealership (and Toyota corporate), I'm in the process of replacing the clutch with an aftermarket (Clutch Masters Stage 1) clutch using a transmission shop to install it. They suspect (based on experience) that the stock pressure plate is inferior (as seen on other Tacomas), and think that it isn't holding and engaging the clutch disc properly. This effort will cost me a total of $1100. I'm hoping that the syncros aren't worn now...
There are (other) little issues, not addressed by this dealship on this truck, but these two mentioned problems stand out. I will NEVER own another Toyota vehicle ever again. And if this truck wasn't paid off, I'd be driving something else.
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