If I could give them a zero, I would. We bought a 2012 Dodge Grand Caravan from them on October 1st. They were nice enough to let us give them $700 of our $2,000 the day we got it and then the other $1,300 of it 3 weeks later. However, on our way home with the new van, I realized that the van had extreme difficulties making it up hills. Then, on October 2nd (yes, the very next day) the van had problems starting. It would try to start but not start. After a few times trying, the van finally started. We called our salesmen to find out how we could get those things fixed. After almost a week of being promised a return phone call we FINALLY got through and took the van back to be looked at on October 11th. We got our van back on October 27th or 28th and when their mechanic went to start it for us and it did the exact same thing it was doing before we took it to them. They told us to go ahead and take it home and see how it acted. Well, from repeatedly having to try to start it, the battery died. My 3 boys missed trick or treating because the van wouldn't start. We attempted numerous times to call with no return calls. We then called the finance company to file a complaint since the van was still not fixed. We told them we didn't want it. It was having too many issues, they weren't being fixed, and the van was too expensive to be having all these problems. The next day they came out and replaced my battery and tried to dismiss the issues with acceleration with it being a van and the size of motor. The starting issue was still not fixed and was taking more than 5 minutes to get started. We refused to pay the remaining $1300 until the van was fixed and we had a title (after more than 45 days we still did not have a title). The last straw was when I went out to start the van, after 6 minutes of trying to start it, it started, and instantly smelled very strongly of burning wires. When we opened the hood there was smoke coming from under the hood. I was very upset about how we were being strung along and the lack of a safe, reliable vehicle so I called and yelled at a lady there. It was very immature of me and I now regret it and did write her an apology note. Since we still were not having luck with getting the van fixed we called and filed another complaint with the finance company and again told them we didn't want this vehicle, it had too many problems. Finally, on November 21st we got a call from the Blackwell office stating they were going to buy our van back. It was a huge relief that I didn't have to worry about paying for a van that was going to cost a fortune to fix. We already put some of our money into it trying to figure out what was wrong with it. We just found out today that they will not give us our $700 back because it has been longer than 45 days since we purchased the vehicle. With as many problems as we had with the vehicle and with them as far as calling back or just keeping us updated I feel this is ridiculous. I guess I should just be happy we didn't give them the other $1300. There were a few other problems that I think are pretty bad as well but this was the biggest problem we had. I will never recommend Blackwell and will readily tell them of all the problems they gave us. $700 is nothing to a dealership but is a big deal to people with 4 kids who work their butts off for what they have. Now we have to save another $700 to have our $2000 down payment for a vehicle at a different dealership.