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Blade Chevrolet, Inc. - Service Center
Mount Vernon, WA
25 Reviews
25 Reviews of Blade Chevrolet, Inc. - Service Center
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January 05, 2024
Kevin Sampson is worth his weight in gold . Very knowledgeable and helpful, I used to buy cars in the old days from Mel Rabenstein at Blade Chevrolet , he was a great guy and very well liked . Very knowledgeable and helpful, I used to buy cars in the old days from Mel Rabenstein at Blade Chevrolet , he was a great guy and very well liked . Very grateful that Kevin is working for Blades. Been almost 6 month since I purchased my pick up and he is still helpful and caring when needed . Will defiantly send new customers his way . I had heard good thing about Kevin is why I decided to purchase from Blades . They were correct. Thank You Kevin . More
by Jskogmo
Employees Worked With
Helpful June 01, 2023
The service department at this dealership are a bunch of crooks. They will take advantage of you any chance they can. Sales will sell you a "Lifetime" (7 years) "powertrain" warranty that excludes items crooks. They will take advantage of you any chance they can. Sales will sell you a "Lifetime" (7 years) "powertrain" warranty that excludes items that should be included in a power train... I thought I had found a dealership I could trust and count on, I was mistaken. I will not be purchasing any vehicle from here ever again, I will not use the service department ever again. They've lost a loyal customer to turn a quick buck. More
by Kori Township
Employees Worked With
Jason Visten
September 23, 2021
I am extremely disappointed in the service department of Blade Chevrolet. I have taken my wifes Chevy Trax in 2 times to be repaired and each time we have driven it less than 5 miles and the check engine li Blade Chevrolet. I have taken my wifes Chevy Trax in 2 times to be repaired and each time we have driven it less than 5 miles and the check engine light comes on. The vehicle still didn't run right. After speaking to the manager of the service department I still didn't get any answers why they couldn't diagnose the problem that would make me want to take the vehicle in for addition diagnoses and repair. I also had an issue with them helping me figure out the extended warranty. They either wouldn't or couldn't figure it out I will not be returning to that service department with any vehicle again. I also know of another individual who has taken his vehicle in 2 times for diagnosis and repair and still hasn't had his vehicle fixed. More
by greg.weyer59
Employees Worked With
Sarah
July 06, 2020
Superb service..5 stars for Ernie Professional, really pleasant and excellent quick and easy service with Ernie. Needs a raise! Helpful, informed and informative and kept us informed Professional, really pleasant and excellent quick and easy service with Ernie. Needs a raise! Helpful, informed and informative and kept us informed at every step. Took it in at 8 and it was ready by noon! Ernie was the best!!! More
by windyridged
Employees Worked With
Ernie
March 23, 2018
Service and Sales after support top notch We bought a used SUV from Blade that had some electric issues after 30 days. We brought in the vehicle after a rocky service department start but they We bought a used SUV from Blade that had some electric issues after 30 days. We brought in the vehicle after a rocky service department start but they took care of the whole repair and it was free of charge to us. For a dealer to stand behind a used car like this says a lot about who they are as a business. We will be back to get another vehicle someday!!!!!! More
by Service
Employees Worked With
Jason Visten
September 06, 2017
Vacation saver! I was traveling from Michigan to Alaska and back. I was looking for a must have part for my lance camper refrigerator and after trying many places you I was traveling from Michigan to Alaska and back. I was looking for a must have part for my lance camper refrigerator and after trying many places your RV service center came thru and if that weren't enough on my way home I was in desperate need of an oil change on my 2016 duramax ( with a camper on it) and though you were booked for the next day you decided that you could get me in yet that same afternoon! allowing my wife and I to enjoy an extra day in the North Cascades National Park. What a great experience and a model for what a Dealership should be. Thank you so much Ken and Sharla Stewart More
by The travlers
Employees Worked With
Service Staff
August 09, 2017
Bad beyond belief The service writer I dealt with treated me like last weeks trash. She couldnt answer my questions about the work that had been done on my truck in the The service writer I dealt with treated me like last weeks trash. She couldnt answer my questions about the work that had been done on my truck in the last two visits, or should we say not done. They wouldnt even give me a copy of the service order so that I could see for myself. I brought my truck in ( with appointments ) 2 times for the same work and still didnt get a completed job and was told I had to come back for a third appointment so they may be able to complete the job. This is very sad and very poor CUSTOMER SERVICE. I cant see where I would recomend this group of people to anyone or let this group do any more work on my truck. More
by Derlyn
Employees Worked With
Kevin Sampson
March 27, 2017
These people in the service department don't seem to care Purchased new Colorado from Blade in 2012. Installed faulty oil filter at service, running oil out of engine. Later, when custom rim surface failed, Purchased new Colorado from Blade in 2012. Installed faulty oil filter at service, running oil out of engine. Later, when custom rim surface failed, counter person told me they would not warranty it. Service manager told me he would check into it, never calling me back. Last week, took truck in after tire I purchased from them failed. Counter person told me they didn't warranty the tires, but I needed to find a local Continental Tire dealer, though I purchased the set of tires from Blade. When I told the two girls at the counter, who were fixing each other's hair that "Your company is the worst at service I've ever experienced, the senior counter person looked at me and said "Cool"! Am never going back More
by mvislandsunset
Employees Worked With
Gene Garcia
March 02, 2017
Warranty service Doug at Blade Chevrolet in the Service Department was great! He checked me and got my problem with the gas gauge fixed in no time at all. Joe the va Doug at Blade Chevrolet in the Service Department was great! He checked me and got my problem with the gas gauge fixed in no time at all. Joe the van driver also provided excellent service and got me to work in no time and picked me up to get my car back after it was serviced. He even remembered my name, where I worked from years ago when I brought in a different vehicle for repair work. Thanks for a job well done! Jeanne More
by JeanneB
Employees Worked With
Joe the van driver, don't have his last name., Doug Williams
February 09, 2017
Service was OK BUT I took my spark in for the free oil change and commented on a letter I received from them regarding my interior filter that stated it needed to be ch I took my spark in for the free oil change and commented on a letter I received from them regarding my interior filter that stated it needed to be changed. The lady told me that it wasn't time to change it and that it wasn't free. I told her I wanted the oil changed and that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time. I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he said he didn't have a mechanic available but that he would check to see if it was just a bulb. He told one of his mechanics to put a new bulb in it and then took my car out and washed it they went the extra mile and I walked away a satisfied customer. I will be taking my car back to Dwayne Lanes from now on. I felt like they appreciated me coming in. More
by Eddie Hardie
Employees Worked With
Don't remember name
