I bought my car in March of 2013. At that time there was quite a bit of snow, so when I drove the car, I thought the shimming and poor handling was from the bad weather. Much to my surprise, the car was in need of four new tires, not just one, but four. I am sure my salesman Steve (unsure of the last name, however, I am sure you can figure that out if you look up my records), was well aware of this condition. Nevertheless, it is easy to make a sale when you are taking advantage of those less knowledgible. I will take credit for some of this oversight as I should have not put my faith into the hands of the salesman but rather brought someone with me who would have known what to look for. When this matter was brought to the attention of the salesman at the time of my inspection, his response was simply, "After consideration, there is really nothing I am going to do about it." Suprisingly, this did not shock me by any means. I clearly did not expect new tires or anything, but some sort of perk would have been nice
Nevertheless, I did bring my car to your establishment for my inspection, Mainly because the state inspection was free. I was impressed by your pick-up and delivery service, however, I do not appreciate the fact that the gentleman who drove my car, left his empty Red Bull can in it. And what ever happened to the perks of having your car cleaned when you received service. I guess that was a trend that went out with the times.
Although I do get lifetime free inspections, I believe I will go pay someone to inspect my car rather than return to your establishment just for the mere fact that I am very unhappy with my experience and I just laugh to myself when I see your commercials wherein you claim that our satisfaction is you guarantee.
Best of luck to you as I will put the word out there to all I know about my experience with Blaise Alexander..
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Steve (Auto Trakk Salesman)