Poor Ralph. I read the reviews after the fact and I am glad I did not meet Ralph that day. I purchased a vehicle from Blue Knob on 08/26/2011. Several friends, coworkers, and even my local mechanic recommended them over the years, but I keep an open mind and buy when the price is right. I spent the better part of two weeks researching and pricing used vehicles. I had determined I was looking for a 2005 or newer ford escape, had my options in mind, and set out for the hunt. When Thursday night came, I did a final search and found a 2006 Escape listed for $12k with 54k miles and the options I wanted. On Friday, I called the dealership and spoke with Kevin. He was kind and answered my questions promptly. When I said I was interesting in looking at the vehicle and that I was about 90 minutes from the dealership, he offered to hold the vehicle for me. I was skeptical, but took the chance and drove up. Sure enough, when I arrived, Kevin had the keys waiting for me. To my surprise, there was another offer on the vehicle when I arrived (I actually ran into the person in the lobby), but he held the vehicle until I made a decision. There was even a note in the vehicle that said "Sale Pending". Good start. After I test drove the vehicle and it met my needs. I was equally impressed that I was not pressured into buying the vehicle. He did not focus on the monthly payment like so many other places and I was asked what financing I was comfortable with - i.e. 3, 4, or 5 years, which banks I wanted to deal with etc. etc. While working on some paperwork, I mentioned that the AC did not seem very cold after the test drive, but I could recharge it at home. To my surprise, they pulled the car in and recharged it before I left - and it was noticeable.
My whole experience was GREAT. Considering I was open-minded, and would have shopped at other dealerships, I am glad I chose to go to Blue Knob first. They do deal with high volume and their inventory goes quickly. My suggestions for dealing with them is to search / monitor their inventory online before you go. Have an idea of what you want, and how much you can afford. They love it when you are well informed. Also, if you live more that 15 minutes away from their lot - CALL FIRST. They are very accommodating - and if you have a vehicle in mind, they will hold it for you if it's not already sold. As far as quality - make sure you know what to look for. Push all the buttons, check the car over, and then over again. But this is the same advice for any dealership.
Good luck and happy car hunting!
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