A friend of mine referred me to Blue Knob because of their excellent prices, which, I must say, are excellent. However, they are in Altoona and I am in Pittsburgh. I attempted to call the dealership four times before making a 2 hour drive, only to have no answer. When I arrived I was not greeted, and could not locate a particular place to find a salesperson. Finally a secretary(hostess? I'm assuming) asked me if I needed help and I said yes. She asked if I'd been there before and I said no. I heard her say, "Ralph, you're up" and was introduced to Ralph, my salesperson. He asked me what car I was here to see. I thought that was odd, but I had researched their inventory and was able to tell him a few, and he gave me a key and a plate and said "seeya when you get back." This was the same for 2 other cars I drove. At one point I had a question about a car and his answer was a flat "I have no idea." He did not offer to find out. At one point I had to wait for him, the secretary walked by on her cell phone loudly proclaiming she was "sick of these a-holes coming in after 7 without an appointment." Of course, I didn't have an appt becuase a)it's a used car dealer, not a doctor's office b) it doesn't recommend I get one on their website, and c)no one picked up the phone during one of my four attempts. When it came time to talk about a purchase, I was given a trade-in value $1500 below NADA value. Ralph coldly informed me he would not negotiate and proudly stated he sells 1000 cars per month(up from the 800 I'd been hearing) and that his bottom line is always lower than "the other guy." Despite being greatly impressed by his sales figures and relieved to know I would not get one over on his bottom line, the price of the car out of my pocket(what I was concerned with, and what I would call my bottom line) was higher than at other dealerships I'd been to. I complained about no one answering the phone and was told they are very busy, reminded how many cars per month they sell, and brushed aside. I was treated as though they were doing me a favor by even talking to me, and left without a vehicle due to both terrible trade-in value and horrendous customer service. If they read this review: an answering machine and call backs are big these days, I'd look into it. But I also know they likely don't care, because there's a 1000 or so other people(if you don't believe me, just ask them!) walking in the door behind me. Without knowing the conditions of their vehicles since I didn't buy one, I'd say they do have excellent prices if you are buying with no trade. With trade, you will lose money. They will be rude, they will not negotiate, and they will treat you like you're supposed to know how they operate.
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