I had a 2014 Ford Mustang V6 Manual for about 6-month, and I finally accept that it is not a family car even that my wife and I haven't have any child yet. And my stang got scratched by some xxxxxxx last week when it is parking on street (We don't have off street parking here in this apt). Then we discussed and decided to switch to a family car.
After looking at Blueknob's website, we realized that some SUVs are just at the same price as sedans, in which case, why not go for an SUV? So we called Blueknob the day before we go there, confirmed that the SUV we are interested are still available. It turns out one of them has been sold, the website is a little bit lag.
Next morning, we called in very early, the salesman Zack answered and confirmed that the other two candidate SUVs are still there, we ask him to hold one (they can only hold one car for you if you are coming actually), and drive there.
There is no push, Zack just copied my DL, and give me the key for test drive while he is checking my trade-in(the mustang). It turns out they can only let you test drive one each time, so you have to go back and forth for different keys. But the good thing is that, they won't follow you to do the test drive, so there won't be any 'chat' when you are checking the car. You can take as many test drives as you want. Also, they will paste notes (Stock number, year, price, mileage, optional equipment, trim level, etc) on the car in their parking lots, if you don't want to walk, you can just drive your car around the parking lot and you don't even have to get out of the car to record those info. :)
It turns out there are some new cars just got into their inventory, but haven't been updated onto the website, we test drive a few, and selected one finally.
They don't negotiate price, and they gave a pretty good trade in evaluation. Close to KBB-Verygood. So the OTD can be calculated as follows:
OTD = targeted car's value + (targeted car's value - your trade-in value) * your tax rate + 200 doc fee
They also provide free autocheck, they will go over it item-by-item with you (at least Zack did).
I am very satisfied with the car and the trade in value, so then just do the paper work and it took about 1 hour(we also have autoloan). They will wash the car for you, but NOT fill in any gas, so if the car is almost empty, make sure you know the where is the nearest gas station.
All in all, there is abso-freaking-lutely no push, you can ask any question, but DO GO THERE EARLY IN THE MORNING! there will be a lot of people in the noon, which may slowdown your process.
My suggestion: if you got a car to trade-in, go this place because they give you good trade in value, better than any local dealer, I guess this is because they will try to sell it by themselves instead of going to the auction or trade with other dealership; but if you are buying a 'new' used car, the price here is not that good and it is not negotiable. And check with them by phone(infer the car with stock number), the website is a little bit lag, but works most of the time.