Boardwalk Volkswagen Park Cities

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Boardwalk Volkswagen Park Cities:
Steve was not a good salesman. Trust me on this you wouldn't want to have a business with him. ********************** ********************************** ************************ .............................................................................

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Boardwalk Volkswagen Park Cities:
HORRIBLE, DISHONEST dealership.
The poor sales consultant I worked with was not to blame- I felt sorry for him.
I was basically held hostage and promised a "great" trade-in, and while I test-drove numerous cars, they already had the low figure in mind for my trade-in. I learned a lesson- get the trade-in offer up front.
Don't waste your time- go to Rusty Wallis in Garland instead.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Boardwalk Volkswagen Park Cities:
THE WORST EXPERIENCE ALL AROUND!!!?
Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Boardwalk Volkswagen Park Cities:
Classic failure on late 90s VW models: power windows fail.

They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it.

All that for ... $300 (just bought the part for $50; genuine is $100)

CROOKS !

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Boardwalk Volkswagen Park Cities:
Kati Toms is by far one of the nicest saleswomen I have ever had the pleasure of dealing with, she is a truly nice woman!

She stayed in contact with me and finally priced me a car at $100 over invoice, but alas she didn't have/couldn't find the car i wanted but I would recommend them to everyone. Go see Kati she'll make you one heck of a great deal!

Share on Facebook

Was this review helpful to you? Yes | No