Boardwalk Volkswagen

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Boardwalk Volkswagen:
My experience with this dealership is full of ups and downs. It started with a phone call telling me that they get a few thousand over window on their cars, not something I wanted to hear but after explaining that I wasn't interested in dealing with a dealer that over priced their cars, they changed their tune.

When I finally got an idea of exactly what I wanted they never responded to my emails...I'll never know if they could have given me a better price or not.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Boardwalk Volkswagen:
I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Boardwalk Volkswagen:
the best car-buying experience i have ever had.

i was referred to this dealer through friend, so already had high expectations.. but they exceeded them.

friendly! knowledgeable! they gave me a great deal on my trade-in! and i have come back several times with questions or for service and they were still just as friendly and helpful. service continues long after the sale!

people stop me to tell me they love my little car and i tell every one of them to go to boardwalk volkswagen where they won't just get a great car, but will also be treated right.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Boardwalk Volkswagen:
I bought my daughter a Jetta here and was blown away. No back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very professional. They even treat women (my daughter) extremely well and fairly in the service department. The dealer may not look like Lexus quality service, but they seem to deliver it.

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