Bob Barbour Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Barbour Honda:
I would say that this is a great place to buy a car, however I am not so hot on the service. Guy Wade makes the car buying experience a painless one, but the service techs leave something to be desired. More than once I have been there to find normal service items were not taken care of. Ie tires not rotated when I paid to have them done, improper inflation, sending car out with low coolant. All this when these are some items that come with a basic 20+ point inspection. They actually let my mom drive out with almost no coolant. I just happened to take a look under the hood one day before she was going to take a long trip to check things out. Good thing I did. If you are paying someone to maintain your car your should as well go somewhere else. This dealership also has a history of trying to sell you things you don't need, especially brakes. I know three people that were told they needed brake pads replaced/resurfaced rotors and that they had <5% left. When taken to a indepent shop these same people were told they had 15-20K left.

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