Bob Bell Automotive Group Kia of Essex

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Bell Automotive Group Kia of Essex:
My experience was fantastic! They solved a big problem I was having and really took care of me. I bought 2 cars in 2 weeks!

See Matt Moylan in sales or Sheila in finance and you will be in excellent hands!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Bell Automotive Group Kia of Essex:
Friendly No pressure dealership.

Very caring sales staff.

See Skye or Big Mike

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Bell Automotive Group Kia of Essex:
This place is unbelievable! We bought 4 vehicles in one month back in January 2000. My wife bought a focus and has had nothing but real problems with this car since she has had it. At first the dealer was helpfull with her problems, but over time that help wained. Her service advisor who was always very helpful is now gone and with her car in there again for a very serious problem she is being handled like a stranger. This dealer has had tremendous turnover over the past few years and it has shown not to be for the better(as far as the service dept.is concerned). I can't speak for the sales department, you sell a million cars for a good price but if you can't SERVICE the customer as well as the car, you have a problem. I hope you avoid this place like the plague until they work out there problems. I will give you an update on how our problem is resolved to let you know if they improved their SERVICE!!

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