I was in the market for a Honda Accord coupe, and Bob Brady Honda caught my eye because I passed it on the way to work every morning. I love my Honda but I will NEVER set foot on their lot again, and I tell everyone I know to avoid them at all costs.
The finance manager (I believe his name was Marty) agreed to accept my down payment of $1100. Two days later, he said that the contract "wasn't written correctly," and that I needed to write them a check for another $900 (for a minimum $2000 down payment). I informed them that it was not my fault that they didn't write up their contract correctly (or whatever their excuse was), that I would not be paying for their mistake, and that I was going to consult an attorney to see if they could really force me to pay more. At mention of the word "attorney," the finance manager said he would take care of the problem, and he never called me back.
One of the "incentives" that was offered (with the purchase of the car) was free oil changes and tire rotations for the life of the car. I scheduled an appointment for an oil change/tire rotation, and they handed me a bill. I reminded them (per the terms of our sales agreement) that these services were to be provided to me at no cost, and I informed them that I would not be paying for these services. The cashier called the finance manager, who said "Okay fine, we'll pay for the services. But make sure she understands that we are not paying for all of her automotive repairs." I was so insulted - Bob Brady dealerships will tell you anything to get you to buy their vehicles, then they try not to hold up their end of the agreement. And if you call them on it, they try to use bully tactics against you. The last time I took my car to Bob Brady for an oil change, I left in tears after dealing with Paul, the service "manager" at the time. He made me feel like poor white trash - like I was trying to get something for free that I didn't deserve (I was just there for the free oil change I was promised). I now have my car serviced by Honda of Illinois in Springfield, IL; they have very friendly staff and an outstanding service department.
A new salesperson from Bob Brady Honda called me one day to see how I was doing with my car, and he wanted to know if I would be interested in trading it in for a newer model. I informed him that I have never been treated as poorly as I was by Bob Brady, that I will never set foot on their lot again and that I continue to tell everyone I meet what a HORRIBLE dealership it is. Needless to say, I haven't received a call from Bob Brady Honda since then.
I am glad I found this web site, and (sadly) I am glad to see that I am not the only person who was treated like a third-class citizen by Bob Brady Honda. I hope my information helps.
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Finance Manager and Service Manager