Bob Ciasulli Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bob Ciasulli Toyota:
After negotiating a set price with Luis the internet manager and Bill Moloy, the store finance manager canceled my deal and told me that he could not sell the vehicle at the set price because Luis had made a mistake. I actually sat in the store for 2 hours while Bill Moloy searched for keys for a car he didn't have.

This dealership is unprofessional, dishonest and very unorginized in all aspects. Stay away from this place!!!

On the following day, I went to "Parkway Toyota" in Englewood Clfs, and the sale for the car I was seeking for went very smooth and at a price I was willing to pay without any hasseles.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bob Ciasulli Toyota:
Stay away from this place! I visited the dealership for a used car a few years back and they use every dirty trick in the book to take your money. The salesman went as far as to not let me speak to the finance manager until they had my down payment check in hand. After agreeing to a deal, they called me two days later and told me they couldn't get the financing done and I had to come back in to renegotiate. when I returned the car. By the time I came back in, they had already chased my down payment check! Even after bringing the car back, I had to deal with a third party to try to get my down payment back. Disaster! Very dishonest people, stay away!!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Ciasulli Toyota:
Needed a spare ignition key (with an embedded security chip) for a used Highlander I just bought privately. Morristown Toyota (who has serviced my Toyotas until now), and Towne Toyota (from whom I bought a new car recently) wanted $49 for the key and $90+ to program it.

It was almost impossible to explain to the service rep at Morristown that I only needed a key - she insisted that I needed new transmitters as well and that they would have to take the dashboard apart to program everything!!!

Ernie at Ciasulli - who doesn't know me at all - understood immediately what I needed and quoted $50 for the key, including programming.

CIASULLI will get my business from now on!

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