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Bob Mariano Chrysler Jeep Dodge Ram

146 Manchester St, Concord, New Hampshire 03301
Sales: (888) 620-8708

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Excellent
100% Recommend

Overall Rating 5

9 Lifetime Reviews

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Bob Mariano Chrysler Jeep Dodge Ram
9 Lifetime Reviews
Bob Mariano Chrysler Jeep Dodge Ram Info
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9 Dealership Reviews
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Reason For Visit
Service

"Soft top issue and good customer service"

While I dont typically write these for great service because I expect good service, I just felt Shannon and James deserved it. I brought my 08 wrangler unlimited in to get service and have them try and fix a zipper kink in my jeep rear window. At the end of the service they said it was all set and off I went, As I was cleaning the car I realized that they had not fixed the zipper issue and went back. They apologized profusely and the mechanic who worked on it just did not go far enough to see the kink. Shannon asked James who I guess is there softtop expert to take a look at it and he worked on it for at least 30 minutes but could not get it to work. Shannon came up to me and again apologized I had to come back and gave me an interiors company who she had called and got a quote to replace the zipper. They did not charge me for their time but really seemed to care about my dilemma.

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1
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Overall Experience

Employees dealt with

shannon and james(mechanic)


Reason For Visit
Sales (New)

"After buying other Chrysler products from another CJDR in..."

After buying other Chrysler products from another CJDR in Southern NH I figured id give Bob Mariano's a shot at making a better deal and am i glad i made the trip. Great overall experience. Cliff and Tim were great to work with and didn't waste my time.

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1
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Employees dealt with

Cliff


Reason For Visit
Sales (New)

"This is my 3rd car from Bob Mariano.The sales staff..."

This is my 3rd car from Bob Mariano.The sales staff answer all my question and found me the car I wanted. The sales staff was very helpfull. Got me the price I wanted.I would recommend Bob Mariano.I will buy my next car there. Love my new 200. Thanks to all the staff at Bob mariano.

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1
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Overall Experience

Employees dealt with

Jeff Rosen


Reason For Visit
Sales (New)

"I was warned not to come here and should have listened: ..."

I was warned not to come here and should have listened: I do not recommend this dealership at all. My reason for this conclusion is a combination of my poor experience with my sales person that had zero follow through, never being presented figures for my trade after it was assessed nor for a new vehicle that they are contracted by program affiliation to provide, not being presented with an offer after multiple callbacks on my part and being told the deal would not work with nothing to review. I went to Contemporary Jeep in Milford after giving these guys over a week and I bought my Jeep the same day. The only reason I went to Concord originally was for inventory purposes but I suggest searching around for what you want first and avoid Bob Mariano all together!

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5
Customer Service
Quality of Work
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Overall Experience

Employees dealt with

Gordy


Reason For Visit
Sales (Used)

"Purchased Wrangler used. They were to install hardtop. It..."

Purchased Wrangler used. They were to install hardtop. It took 5wks to recieve top. They had to "order". Top was installed unpainted with the sales manager refusing to paint it. We had not agreed on recieving an unpainted top. Est. to paint $700-900. If doing business with this dealer don't accept anything they say without it being in writing.

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5
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Sales manager


Reason For Visit
Sales (New)

"This is the 12th vehicle I have purchased from Bob..."

This is the 12th vehicle I have purchased from Bob Mariano and each buying experience has been outstanding! There are certainly other vehicle choices and dealerships, but none compare to Bob Mariano! There service is excellent and there is never an issue in scheduling an appointment convenient to my schedule!

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2
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Employees dealt with

Brian Duval, Tim (sales mgr) and Paul Morandi


Reason For Visit
Sales

"I purchased a 2004 Buick LaSabre (27,000 miles) from..."

I purchased a 2004 Buick LaSabre (27,000 miles) from these folk and will never purchase from them again. The salesman was cordial but had definitely perfected the craft of the con. Although he returned all of my calls, and quickly too, while we were going through the sales process; as soon as I drove off the lot; no one had the courtesy to ever respond to any of my calls again. The salesman promised he'd provide me with mud flaps, storage net for trunk, additional missing pieces for the front arm-rest and I don't remember what else. Never received any of these items. A week after I purchased the car; I began having repetitive problems with the tires, the brakes were questionable and I had some concerns about electrical issues. I made numerous calls to this location, left messages, and then wrote letters, finally e-mailed letters, and eventually even faxed letters. I figured one of these lines of communication would finally prompt my salesman, his supervisor, the general manager or anyone at this location to contact me but NO. Unfortunately, I live an hour away from their dealership and I have numerous medical issues that prohibit my ability to jump in the car and make a personal appearance in their showroom. They knew both of these things and I believe took advantage of it. After four months of trying to provoke a response, and my health becoming further compromised; I gave up. I only average 2500 miles per year and by the following inspection; this car required 4 new tires and front/back brakes in order to pass. The following year it required an additional $2000 worth of repairs and that's when I traded it in. I had been told by the dealership that this car had undergone a 100 point inspection and was in perfect condition so it seemed kind of odd to me that so much work needed to be done within such a short period of time from purchasing it. Lesson learned. Every chance I have, I warn people about this dealership with the hope that I can save someone else from being taken advantage of. Honestly.... these people trip all over themselves to ignore customers once they drive off the lot. Save yourself some time, money, and aggravation... go out of your way to purchase anywhere else but here.

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9
Customer Service
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Overall Experience

Employees dealt with

don't remember his name


Reason For Visit
Service

"I read the other review, I have to agree, these guys..."

I read the other review, I have to agree, these guys screwed me that's for sure. I have a 2004 hemi, I drove it through a puddle about 8-10" deep that was across the road. This is supposed to be a 4X4 'OFF ROAD' Vehicle? it's never even been off Road! If you look at the design of these trucks, you'll find a real brain buster, the air intake sits BELOW the motor, IN FRONT of the front tire. The result was water into the air intake from a little 8" puddle, hardly sounds like a rugged 'Off Road' truck! OK, the Beauty is I had paid over $2000.00 for the 'Top of the Line' warranty, and they covered NOTHING! I have brought it in for service before on a warranty related issue, all I ever get is an excuse why I have to pay. The insurance company paid them to put another motor in it, but when they did, they stole my other parts that they were supposed to re-install, like my Alternator, AC Pump, all the parts from the top of the motor were rusty and used, they put a junkyard motor in and instead of replacing my parts, the just left the junk stuff on the used motor and kept my 'Good' parts. The sales guy's thought the whole thing was pretty funny, as I was leaving one told me "We got your Money again, have a great weekend sucker", the biggest problem with these guys in addition to just being crooks, is they are so cocky about it when you catch them and their rip-offs, they actually laugh about it, well, I suppose why not, after all they seem to get away with it. I'd adding here a picture of a postcard they sent me to try to get me to do business with them again, it features 'My Truck' (same make, etc.) driving through the ocean! It's just amazing how these crooks take advantage of people through deceptive advertising, if you did this you would blow the motor, trust me I did it. I will be spreading the word, and I ask anyone who reads this to do so as well, and If you have had a bad experience with these dealers, let's get together and stand up for ourselves, it's as easy as spreading the word, make a post on the net, there is power in that, they're just too stupid to realize it will catch up to them sooner or later. They think you are 1 little person and as long as they get your money that's all they care about, and they WILL trick you to do it. Chrysler Corp. is just as bad, they are the head of the snake, and their 'Customer Service' people are just as rude as the staff at Bob Mariano Dodge. I'll put my email address here if you want to contact me, and I will be contacting the other person who posted here as well. I'd love to hear from anyone else Mariano has ripped off, and I'm sure they're out there! If you have had a problem with Bob Mariano dodge, I urge you to make a public post here as well, if you have had a problem with any other dealer post a review, help to save someone else the aggravation and expense of being ripped off. email me at standupi0u1@yahoo.com

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8
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

sales and service


Reason For Visit
Sales

"Bought my Jeep there in 2002, drove my Jeep off the lot..."

Bought my Jeep there in 2002, drove my Jeep off the lot with 7 miles on it! Loved it. Since 2002, I have been deployed for a year, and then moved to VA/MD. Everytime I have a question, I call them and talk to who ever I need to (service or sales) and get all my questions answered. Recently had a MAJOR issue in MD with a Dodge service dept. Called Mariano Jeep, talked to some service woman there, she called me back after researching my original warrenty within about 5 minutes and then additionally gave me guidance on how to deal with my problem people in MD. Thank you!

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3
Customer Service
Quality of Work
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Employees dealt with

Leo, and Service Techs
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