I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several trips to sign or resign paperwork that was not done correctly or at all. At one point they redid my whole contract and again I had to make another trip to sign. Well, apparently when my paperwork was redone they left something out. I had purchased the wheel and tire package which allows you to have full coverage on both. Back in April of 2015 I went to have my rims redone with no issues, no problem. Same day service. Well, it was time to have it done again almost a year later so I tool it to what is now Kyle Hill because the Bob Moore on nw hi way is not real convenient especially when you have to leave your car for a couple of days, just to get the rims done. It was the same in Edmond but easier to do.
I dropped my car on a Monday expecting to pick it up the next day. Finally after 5 days I get a call saying my wheels are done and they then decide I do not have the wheel and tire coverage, even tho they could see I had it done previously. Although most of my paperwork was in transit to Bob Moore, NW Expressway.
Well it all came down to my word against theirs because some how that coverage got left off the 2nd time I had to go in to resign paperwork. It didn't matter that it showed I had it done before with no expense to me. No one ever told me I did not have the coverage. But why was it paid for last year??
All I heard was, if you would have brought it here, Bob Moore, NW Expressway we could cover it for you. I'm sorry, is it still not Bob Moore????? Are you not fixing to have my paperwork???
I ended up having to pay $200.00 for something I would have never had done if I knew there was yet another screw up in my paperwork. This was very upsetting to me and even more upsetting that no one was willing to make it right. This is my 4th Kia, the last 2 purchased from Bob Moore.
I'm still in shock that they had no desire to make it right when the proof was in the paperwork. They did not care that their mistake was costing me $200.
I will never deal with them again. Poor customer service
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