Bob Penkhus

Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Penkhus:
Horrible service - was promised a call back when my special order par arrived, never happened. I had to call to verify. Service dept never called back, and when I asked to page someone, was told to leave (another) message. Horrible - how can you provice service if you never get to the customer?!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Penkhus:
Not impressed with this dealership at all. They need to change they're slogan...Where "Nobody buys just one". This was the first and last car I bought there. I left my vehicle at the dealership while I test drove the car I ended up buying. A book full of CD's was stolen out of my vehicle. I never got reimburst for that. Read the fine print- I told them what I wanted for my trade in, money down and what I wanted my payment to be. I didn't want to roll over any negative debt. When they told me what my payment would be, that part matched, but when I signed all the papers I saw that they didn't hold up the bargain on their end on what they were suppose to pay for the trade in. They rolled over $1800 in negative debt! I bought the car under the condition that a few dings and paint blemishes would be fixed as part of the deal. What an ordeal that was...The first time I dropped off the car I got a loaner. They couldn't get all of the work done so I had to bring it back and had to arrange for a ride (no loaner that time). They did a really shitty job on the repairs they did and as a bonus I got my car back with a chip in one of the side windows that they just tinted! Needless to say, they didn't think they were at fault. I've had one issue after another..When you call the service department the phone just rings on end, when they do pick up they have an attitude. I am so sick of that place that I can't wait to sell my car. I didn't buy a Honda. I bought a Volvo and expected more out of that dealership. I have seen some of the worst customer service there and can't recommend this dealership to anyone.

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