I have to be honest, I started looking 6 months ago at Bob Richards Nissan in search of a used Nissan Maxima. I loved the price, year, features, and mileage; however, my wife hated the color. We searched over 150 miles in every direction of our home from Atlanta, Milledgeville, Columbia, and Greenville looking for the right color, the right features, and the right price. We are very particular in our vehicle purchases as we only buy about once every ten years. We believe that a car should last as long as the price and brand commands. We drove many maximas and spent countless hours at dealer lots and online looking for the right one that we could afford. As our search continued, we noticed that the car we wanted was difficult to find in good shape with a clean history and low mileage. We gradually increased our budget to what was reasonable and provided the car choices we wanted. Finally, we found the one at a BMW dealership in Greenville, SC. I called that morning upon opening, and told the salesperson that we'd be dealing over the phone and I would need a lot of pictures and a full walk around of the vehicle I was interested in. The price was off by about $900 from where we wanted to be. When I spoke to him for the first time about the price difference (about 10 minutes into our 9am conversation) I was told that the sales managers are in meetings on Monday and generally don't like to be bothered. He also told me that they don't do much on price as they are already competitive. I planned on a drive of three hours to drop off a check in the full amount of the car once our requests for information and price were satisfied. Fast forward 7 hours later and I was pushed toward a different car that they just traded in. Different color, twice the miles, and $900 less. I was far from thrilled and reserved after that conversation. I needed to make the trip that day as my business dealings require me to travel and I had obligations to meet the rest of the week. He sent me a text 7 hours later at 4pm asking if I'd like to make a down payment. I never spoke with a manager, and frankly felt like they could've cared less about a guaranteed sale! After the frustration of looking for what we knew we'd only find if we chose it ourselves, I immediately got back online to Bob Richards who only had new models left that interested us and decided to try to make the best of the price and spend WAY more than we planned originally. I was so tired of searching and playing the "used car game" with every salesperson on 10 different lots. None of them listened very well and always turned me toward different things and different budgets. At this point, I just wanted to deal with staff that valued my time and listened to what I could spend and the features I wanted. I called and vented to Rachel and she was very understanding about my day and the service I'd received elsewhere. I proposed a price that I could deal with and she went to the general manager immediately. She called me back in three minutes and told me that they would do the deal I requested. I told her I just wanted to come in, give them a check, and sign papers and leave. When I got there, the sales staff greeted me and immediately set about getting one of the managers to come over. He already knew about the deal and what they committed to because it was already in the system ( I had spoken to Rachel only 20 minutes ago!). They set me up with the salesperson and my wife looked at the color and car she wanted. It had everything and more than we thought we would find at a price we could afford. We'd driven so many of the same cars that I just wanted to get started on the paperwork. I've spent most of the day at a dealership in the past when buying a car; however, this time I was there and gone in about two and a half hours. From the call about the price, to the drive home, I felt relieved to finally have what we'd been chasing for half a year! The best part of it all was the fact that the staff indulged me in my story of the worst car experience ever that day and turned it into an easy night. Everyone has been great throughout the process and I even got a call a few days later asking how things were going and how I enjoyed the car so far from the salesman. Kudos to the entire team for knowing the value of time, service, and staying true to the local customer and not giving me a 7 hour run around. Keep up the good work!
I Recommend This Dealer:
Did you find this review helpful?