Bob Rohrman Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Rohrman Honda:
The salesman lied about the condition of the brakes on a used car we purchased. Within 5 hr. of driving off the lot, it began to over heat & the radiator started leaking. The next day the Rohrman service dept. said they would replace the radiator for $300! The very next morning the car would not start and an independent mechanic replaced the sparkplugs that were in "very bad condition". He also checked the brakes and found new pads over warped rotors. The car still over heated so we were told to return it to the Rohrman service dept & they discovered a blown head gasket! They said "normally" it would cost $1200. but they could give us a "deal" for $800! In the end, we had to contact an attorney & he called them. They agreed to refund our purchase price, but we are still out the radiator repair, not to mention the legal fee. Before we involved an attorney, they had agreed to "trade out" the lemon for another car... we drove it home & returned the next day... spent several hours stuck at the dealership while they ran a complete diagnostic on the car... only to be told by a different salesman that he was embarrassed to say they had too much money in that car to trade for the other one!..even though the Blue Book value was less than the first one! and after all the hours we spent there!!! If that isn't unscrupulous, I don't know what is!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Rohrman Honda:
I asked for a quote via phone and to follow it up with a written quote. Apparently, the written quote was not specific on the car but it was a great offer. I feel like the offer, which did not state the trim level although I mentioned it, was made on purpose to get me into their showroom and convince me to buy a car I did not want. Be careful not to fall for being lured in with false hopes.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Rohrman Honda:
This Dealership has a lot to learn about customer service. They will give you the run around, and me being young, they tried to pull anything on me. They tried everything to keep me from upgrading to a upper model accord.They kept me there the whole day, and had me out in the snow looking at cars, and getting my hopes up. The salesmen gave me a TOTALLY different quote than the finance manager. Do not take any quotes from sales. The finance manager, talked over me, and tried to tell me, how it was going to be, when the deal is on my terms, not theirs. I will not get my new car from then this fall when the 2008 accord arrives. Apparently there having trouble with their turn over with staff. They did not make the experience of just looking and seeking options fun at all. I will not return. Service department is "okay" and guy did get smart with me, and was rude and talked over me, and made me feel stupid.

I have asked all my co-workers and lafayette area people about what they thought of bob rhorman auto group, and you know what they say? Never will I get a car there. Horrible, Overpriced!

Buyer Beware.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Rohrman Honda:
This service department is so irritating. They are sometimes courteous, sure, but I sometimes I think it is only to get a customer to give a perfect rating when that bogus survey calls the next day or two. They smile the whole time they overcharge or make life difficult. I just called for a replacement mirror. Without asking a single question, much less looking at the vehicle, the manager quoted me a $90 service charge. Then, when I spoke to parts, they insisted my mirror was a power mirror. It's not. It drive the vehicle every day. I know that my model does not have power mirrors, regardless of what it says on his monitor.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Rohrman Honda:
Great, but they did manipulate which car I got down to the spoiler. They told me that I could not get the Honda Accord SE with the spoiler because it would make my payments go up $20 more. It is just a spoiler. Also there are specials now that are for the EX that are the same price that I am paying for my SE, so naturally I feel like that they totally just tossed me around without getting the best bang for the buck. Although I am very pleased and do not regret getting my SE. So no dissapointment there. Next time I will get what I want, or I will take my money elsewhere. It will be on my terms, not theres. Seriously bob Rhroman, a spoiler? it is not worth 600 bucks like you said, BE HONEST. Other than this I am pleased, and will proceed another deal in the future. After all there is anothr dealer in Indy.
Thank You.

Do your research, #1 key to successfully getting what you want, they will have no reason to argue with you if your informative and show that you know what your doing.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Rohrman Honda:
Buy your Honda in Indy, not at the Lafayette dealership. Rohrman marks up the prices in Lafayette significantly. I have found their service department is wonderful in Lafayette, but do your homework. If you live in Lafayette, always call Honda West in Indianapolis to get a price-quote on a service, then call Rohrman in Lafayette---they will do the service at the lower price Honda West quoted you.<br><br>Overall, Bob Rohrman will be glad to overcharge you, but his employees are almost always kind, courteous, helpful, etc. And they will come down on the price of services (not car purchases though), if you let them know you've found a better offer from another area Honda dealer.

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