I have used Bob Rohrman Nissan of Chesterton in Burns Harbor for the past 2 years. I recently had a diagnostic test and they found a problem. I was having another ongoing problem the day I took my car in to get it fixed which was not investigated during my previous diagnostic test. They offered me another diagnostic test for an additional $115. In my opinion, a diagnostic test costing a whopping $115 should cover all issues that are occurring at that time. During the initial diagnostic test I did state multiple symptoms (issues) that were occurring with my car. I was basically told that if I had six problems that the total price would be $115 x 6. When I picked my car up the check engine light was on and nothing was said about this. Additionally, I had to call to see if my car was finished. I expected more and I am very disappointed in their service and the way I was treated.

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Darren & Team were great to work with. They were able to quickly locate our Armada at another one of their dealerships and had it delivered to their store. The process was straightforward and quick, even when another dealer attempted to throw a wrench into the process! I arrived at the dealership to take delivery and was quickly greeted without the typical sales "sleaze" and was taken to view our new vehicle. Darren made this the EASIEST and SMOOTHEST car purchase we have had! I would highly recommend contacting Darren and Chesterton Nissan for your next purchase. Thanks again!

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I called first thing Monday morning to set up appointment to see a car I saw on the internet. I looked for months to find a car like this.

The salesman was busy that afternoon. He ASSURED me that he would hold the car if I agreed to wait till Wednesday. I offered a down payment, but he said it wouldn't be needed. He would put it in the back with a sold sign.

A different salesman sold the car on Tuesday.

I don't feel this Nissan dealer lives up to the Japanese value of honor and trust.

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Bought a new car. Ticket was going to expire i called 3 days in advance so they can mail me another in time. Never received a phone call back. called & talked to Bill the finance guy and told me there was something wrong with my contract and had to come in. I didn't want to drive more than 50 miles because all of a sudden there was something wrong with my contract computer glitch. Was very angry at that point and i wanted some compensation for their mistake. Bill told me what do you want $10 dollars for gas (VERY RUDE). At that point Greg was asked to talk to a frustraded customer and actually was very nice. Made the situation positive again. A little issue was made to be a big issue. If the girl would have called me since the beginning and mailed me another ticket so i can receive it on time that would have been the end of it. Someone dropped the ball, big time. Gus, the man that sold us the car was very nice. Greg was very nice. Bill from finance office very rude. That girl that didn't return my calls should be fired. My first payment was suppose to be in the middle of July and I still have not received a statement. This is not my first Nissan. I also own another Nissan. My son and my daugther own Nissans. I bought my first Nissan in Hillside Illinois and did not have this problem at all. Totally two different experiances. Next time you know where i will go.

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Most friendly Dealearship I've ever dealt with. Johnsie Mays is a Fantastic person, not push and went out of his way to show us everyting we wanted to see. Even after purchasing our Pathfinder, he kept in contact to make sure we were still happy. The Service and parts staff was also very friendly and helpful. I can't say enough good things about this dealership. We look forward to doing more business with them in the future!!!!

Thanks
Tom & Lori Ayala

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I came to this dealer cause was the only one who was willing to work with me having a 659 credit score. the people are very nice specially Sonia. I know their job its to sell and show their best interest with potential buyers but I felt very welcomed all the time I was there. Johnsie help me in all and take time to detail me about my new Nissan Altima. The bad part was the Apr that was at 13% a little pricey but the again i have a 658 credit score, second was that the car was used for test drives with 122 miles on it I was hoping a discount since it already went out the lotbut i happy with the car. i just wanna thank Bob Rohrman Nissan Of Chesterton for helping me take my dream car since a lot or dealers refused to sell me

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Very pleased across the board. They took plenty of time to help us understand the various options, get to know the cars, then find exactly what we wanted. Sales negotiation process seemed very fair. (All of my previous cars were "no-haggle" Saturns, so I was dreading the negotiation. But when the time came, they presented an offer that compared favorably with all of the background research I had done, so it was a surprisingly pain-free experience.)

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Bobby Warren was a pleasure to deal with, he answered all my conerns and gave me a good deal. He is a very polite young man and he handle everything in a timely manner.
Thank You Bobby

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Bobby Warren is a great young man with alot of rustle and personality. He did a great job showing us many cars and ensuring us that we would get a deal done that would make us happy.

Tom Fehser...what a guy. He knows this business inside and out. He knew his inventory, listened to what we were saying and got the deal done without blowing any smoke!

We will be back in the Spring of 2012 to buy our youngest son his first car.

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Manager does NOT call back. Promised to do this on two occasions...never heard from him. Taking our business elsewhere. The girl in service was very nice, but the manager is unresponsive e to customers. Need a new manager who interacts with potential customers!

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