My Review Of Bob Rohrman Nissan Of Chesterton:
I bought a Road Hazard and Tire warranty through Nissan when I purchased my 2014 Nissan Rogue. I purchased this vehicle at another dealer because Bob Rohrman did not have the color and body style I wanted, and they tried to use high pressure, tag team style sales pitches to keep me in their dealership. That being said, I brought my Rogue to them yesterday for service on a tire. I called the warranty service line prior to arriving at the dealership and verified that Bob Rohrman was on the network.
Upon arrival, the service advisor took an immediate offense to my prior authorization. She stated that she would have to call herself and then that I would be responsible to pay the cost of repair and be reimbursed afterward by the warranty company. I told her I had called previously and made sure that would not be the case, but nevertheless she sent us to the waiting lounge while she made her call. A few minutes later, she smugly informed us that she was right, and we were incorrect, and that we would need to pay the repair up front. Of course, I took my keys and left.
In addition, the Rogue has experienced a variety of intermittent problem with the electronics. The Nissan Navigation and Connect systems are wonderful, but have several gremlins that creep up. Nissan has asked us to allow the dealerships to run diagnostics whenever we are there, and have experienced issues. I have had this done at several deaelrships, even out of state, in order to hopefully provide the information necessary to pinpojnt the problems and help Nissan fix them. Bob Rohrman Nissan, however, wanted to charge me over 130$ for this service. REDICULOUS!!!
Bob Rohrman Nissan refused to honor a warranty that I purchased through Nissan, refused to accept the warranty that they are certified in as a licensed dealer, and I believe the reason they did this was because I did not purchase the vehicle there, and when asked why I actually told them the truth. I will never darken the door of this dealership again, and should me vehicle break down on the road in front of the dealer, I will pay out of pocket to have it towed to a dealer that actually cares about customer service.
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